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Manager Operations/Sales

Charlottesville, Virginia, United States
March 13, 2019

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Dennis L. Johnson

**** ****** ****

Harrisonburg, VA 22801

Home: 540-***-****

Cell: 540-***-****

Career Experience:

Financial Marketing

* Inventory Control & Purchasing * Sales for Harrisonburg Branch

* Branch Startup * Placement of Advertising

* A/R Responsibilities *TV, Radio, Print

* Budgeting

* Responsible for Profit & Loss * Co-Op Advertising

* Pilot Study for New Products

* Providing Educational In-Services

Legal General Management/Administration

* Employee Relations * Operations Management

* Leases * Equipment Management

* Compliance: * Delivery/Service Management

* OSHA * Policy & Procedures Enforcement

* FDA * Employee Supervision

* Joint Commission Guidelines * Employee Evaluation

* Board of Pharmacy * Fleet Management

* Department of Transportation

* CDL Licensure

Value Offered

38 years of Experience in Industry (Intake, Operations, Respiratory, Billing and Marketing)

Top Performer at established Regional provider

Respected Leader who leads from an established work ethic.

Solutions-oriented sales approach with emphasis on establishing long term relationship

Product Knowledge

Working History

Branch Manager, Roberts Home Medical; Expanded role to cover three Branches, Harrisonburg, Charlottesville and Lynchburg. Goal is to consolidate resources, streamline inventory and target new growth while improving Customer/Referral experience through improved communication and follow–up. Initiated new efficiency to centralize Dispatch for the 5 Virginia Branches. (Harrisonburg, Charlottesville, Lynchburg, Ashland and Newport News)

Branch Manager, Roberts Home Medical; Expanded Role to cover both Harrisonburg and Charlottesville Branches July/2016

Branch Manager, Roberts Home Medical; Harrisonburg, Virginia. 1991-2019

Key Responsibilities: Sales Growth, Operations Efficiency and Compliance

Branch Manager of three stores during Company transition period of 2010-2012.

2011- Newport News Branch (20 Employees)

2012-Ashland Branch (22 Employees)

2012: Member of Roberts Home Medical Competitive Bid Task Force

2015: Member of Roberts Home Medical Competitive Bid Task Force

Strategic Growth: Responsible for the sales and growth of the Harrisonburg Branch. Starting as a three person team in 1992 competing against Established National Competitors we gained market share in 5 years. Consistently top performing Branch among 10 branches in both financial net profits as well as operations efficiency and compliance.

Lead Generation: Develop and execute strategies for generating new leads including relationship building with key referral sources. Created name awareness through Media advertisement including TV, Radio and Print

Operations Management: Initiated and oversaw the expansion of the branch from 1,750 cubit feet office space to our current space of 10,000 cubic feet. in 2002.

In 2005, my branch initiated a Pilot Program for Company which established a new criteria to follow in regard to Oxygen Customer set up. We went from a weekly delivery Company to a non-delivery model of service which was a $300,000 saving on delivery cost at the Harrisonburg branch alone. This new process was implemented Companywide.

Operation Supervisor, Roberts Home Medical; Charlottesville, Virginia. 1985-1991

Responsible for supervision of delivery personnel, inventory, purchasing,

Daily operations of the branch. Responsible for the fleet of delivery vans.

Coordinating all deliveries and maintenance on equipment.

Relationship Building with all customers and referral sources to build confidence and trust.

Problem resolution

Technician Supervisor, Roberts Home Medical, Charlottesville, Virginia. 1981-1985

Coordinating patient setups.

On call

Inventory control

Inventory Maintenance

* Personal Activities:

Hospice Volunteer, Rockingham Memorial Hospital 1991-1995

Board Member, American Lung Association 1992-1995

Little, Junior, Senior League Baseball Coach 1985-1993

Recreational Basketball Coach 1987-2000

Virginia High School League Basketball Official 1981-Present

Elder Alliance Board of Directors 2005-2006


*Milligan College, Johnson City, Tennessee 1975-1976

*Med University 2003-Present

-Foundations for Management

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