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Manager Front Office

Location:
Fereej Ibn Dirhem, Qatar
Salary:
1900 -2500
Posted:
March 13, 2019

Contact this candidate

Resume:

FRANK FELIX ODHIAMBO

P.O BOX **** -*****,Nairobi

Tel: +254*********

Tel:+974********

E:mail: ac8rmf@r.postjobfree.com

Personal Details

Date of Birth: 30th April 1983

Marital Status: Single

Education & Professional Qualifications:

French certificate, DELF A2, Alliance Francaise de’ Nairobi, March 2012-November 2012

French certificate, DELF A1, Alliance Francaise de’ Nairobi, January2011-September 2011

Diploma in Hotel and Catering Management, Nairobi Aviation College Examination Board,

Institute of Commercial Management, 2007-2009

Computer certificate, Inform tech Computer College, February 2005-April 2005

Kenya Certificate of Secondary Education, Xaverian Secondary School

Career Profile:

I am an extremely talented and result oriented hospitality and Administration professional

With exposure in management of front office operations, housekeeping and hotel management.

I can confidently deliver world class service without compromising on quality and professionalism.

I have knowledge and expertise in maintaining quality procedures and regulations to be followed while providing the best service. My goal is to secure a challenging a position within a hotel/ restaurant industry that values creativity and diversity where I can offer skills and knowledge in hotel management

Key Professional Skills:

Excellent knowledge of current trends, system and practices

Ability to understand complex situations and analyze systematically to reach solutions

Highly computer literate with good interpersonal skills, marketing/PR skills and good leadership skills

Excellent communication skills, achievement oriented, innovative, assertive, strategic thinker

Self driven leader with strong networking, motivation and team building skills

Proficiency in Word, Excel, PowerPoint and Access, among other

PROFESSIONAL EXPERIENCE

Food & Beverage/ Sales&Service Waiter;

Ellewana Sand River Masai Mara Eco Camp, June 20th 2013 To September 20th 2013 (3Months Contract)

Duties and Responsibilities:

Wrote patrons’ food orders on order slips, memorize orders and send it to kitchen staff

Took orders from patrons for food or beverages

Checked with customers to ensure that they are enjoying their meals and take action to correct any problems

Served food and/or beverages to patrons; prepare and serve specialty dishes at table as required

Removed dishes and glasses from tables or counters, and took them to kitchen for cleaning

Presented menus to patrons and answer questions about menu items, making recommendations upon request and informed customers of daily specials

Cleaned table and/or counters after patrons have finished dinning

Explained how various menu items are prepared, describing ingredients and cooking methods

Prepared table for meals, including setting up items such as linens, silverware, and glassware

Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee

Stocked service area with supplies such as coffee, food, tableware, and linens

Taking customers for bush dinner, breakfast or lunch

ACHIEVEMENTS

Opportunity to open a new camp in Masai Mara and set the standard of operation

Kivi Milimani Hotel, August 2010 To September 2012

Food & Beverage/Sales & Service Waiter

Duties and Responsibilities

Collect payments from customers

Wrote patrons’ food and orders on order slips, memorize orders, or enter orders into computer for transmittal to kitchen staff

Took orders from patrons for food and beverages

Checked with customers to ensure that they are enjoying their meals and take action to correct any problems

Served food and/or beverages to patrons; prepare and serve specialty dishes at tables as required

Removed dishes and glasses from table or counters, and took them to the kitchen for cleaning

Presented menus to patrons answer questions about menu items, making recommendations upon request and informed customers of daily specials

Cleaned tables and/or counters after patrons have finished dining

Explained how various menu items are prepared, describing ingredients and cooking methods

Prepared tables for meals, including setting up items such as linens, silverware, and glassware

Performed food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee

Stocked service areas with supplies such as coffee, food, tableware, and linens

Arranging and setting conference halls

ACHIEVEMENTS

Acting Supervisor

Promoted to Head Waiter

September 2012-October 2012(Waiter Casual)

Transit Hotel

Amaica Restaurant

Kivi Milimani Hotel(Waiter Casual)

2nd April 2010_31st May 2010

1st July 2010_30th July 2010

Kivi Milimani Hotel (Intern)

3rd December 2009_March 30th 2010

1.Kitchen(1month)

i.Hot Kitchen

Duties and Responsibilities

Preparing Breakfast food

Making food sources and accompaniments

Plating food on Dispatch

Prepare Mis-en-plus

ii. Cold Kitchen

Duties and Responsibilities

Prepare condiments

Prepare salads

Cleaning Fridges and stocking them

iii.Pastry Kitchen

Duties and Responsibilities

Cake baking

Making Danish Pastries

Bread Making

Cutting fruit salad

Presentation of pastry food to customers

2.Room Steward(1Month)

Duties and Responsibilities:

Performed cleaning and tiding of hotel rooms including, Vacuuming and sweeping carpets and floors, mopping floors are needed, Dusting, brushing, polishing and vacuuming furniture

Changed linen and made beds, cleaned showers, tubs, sinks and bathroom items

Removed used guest amenities and trash and replenishing guest amenities and supplies

Inspected rooms for safety hazards and for the operating condition of equipment and reporting same to maintenance

Reported lost and found articles, maintenance problems, or special room problems(e.g. pets in the room) to supervisor

Maintained storage rooms and stocking carts

Recorded room status on work assignment sheets

3.Front office (2Weeks)

Duties and Responsibilities:

Coordinated front office activities of the hotel and resolved problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries

Received, directed and relayed telephone messages and fax messages

Directed general public to the appropriate staff member

Received, delivered the mail and opened and date stamped all general correspondence

Maintained the general filing system and filed all correspondence

Assisted in planning and preparation of meetings, conferences and confrence telephone calls

Responded to public inquiries

Monitored the use of office supplies and equipment

Answer all incoming calls and handle caller’s inquiries whenever possible

4.Store(1Week)

Duties and Responsibilities

Stock taking

Receiving of goods

Recording incoming and outgoing goods in FIFO

Recording documents in computer

OTHER EXPERIENCE

September 2017 to Date: Security X-ray Screener(Hamad International Airport )Qatar

October 2014_April 2017: Worked as a Home room Teacher in Thailand with LS and MRC organization

November 2013_August 2014: Fast food business

Interests/Hobbies:

Charity works participation

Reading journal

Community development

REFEREES

Please feel free to contact the under mentioned in regard to my competence, work ethic and performance.

Mrs. Anne Waweru

Food and Beverage Supervisor

Kivi Milimani Hotel

Tel: 072*******

Mr.Ben Osure

Food and Beverage Manager

Impala Club

Tel: 072*******

Mr. Joseph Chege

Food and Beverage Manager

Ellewana Collection

Sand River Eco Camp

Tel: 070*******



Contact this candidate