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Customer Service Manager

Houston, Texas, United States
March 13, 2019

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***** **** ** ***

Houston, TX *7065


Career Objectives

Detail oriented, strong work ethic, driven, professional individual seeking a position that will challenge and utilize experience, credentials, and willingness to go above and beyond in reaching and exceeding company goals.

Summary of Qualifications

Expansive experiences in Collections, Customer Service, Oilfield Lodge Management, training of employees (Front Desk, Housekeeping, and Maintenance Depts), customer service trainer, and inside and outside sales. Skills include use of Word, Excel,AIM, CUBS,C3, Access, Publisher,Webrezpro Hotel System and Auto Clerk Hotel System. Warehouse, Forklift Operation, Reach Truck Operation. Noted as an Excellent speaker. Self Starter.

Work History

Feb 2017-current

May,2016-Jan 2017

Nov, 2015- Apr 2016

Jun, 2015-Nov, 2015

Jan, 2014 – Mar, 2015

Oct, 2011 - Oct, 2013

First Data Corp---TRS Recovery Services

Contact Center Rep/Collector

Clients :Telecheck Merchants in US over 300,000 merchants Data Entry, Problem Resolution, Payment Processing,etc Alltran Financial/URS

Collector-clients =citibank cards, visa, mc, department store national bank, macy’s, bloomingdales, home mortgage clients, home depot, zales, us bank, suntrust bank, auto clients, nissan, honda etc

Attero/ Pro Staff Agency


The Goode Company- Customer Service Agent (seasonal)—assisted customers with the ordering of various delicacies and food accessories during the Holiday Season. Worked with various fortune 500 companies with the bulk ordering for their valued clients. Strong use of excel OMB Valves-Warehouse-Receiving—performed inspection of valves, receiving parcels, crates and packages into computer system. Utilization of forklift and reach truck effectively Service Associates of America

Fundraiser for Non Profit Organization

Political Campaigns

Radio Promotions

Performed various call types in an array of areas from fundraising efforts for the area’s City Wide Organization a 501 C3 Non Profit for the cities less fortunate, to calling voters in different states to mobilize vote, and or connecting voters to senators on an issue, to performing Radio promotions in a given market nationwide

Iron Horse Ranch- Houston, Texas (Carlsbad, NM 290 Man Lodge) Lodge Manager/Permian Basin

Ensure all staff is managed, trained, and operating efficiently according to IHR Policies. Responsible for all staff members,all property, day to day processes. Act as a liaison between client and IHR Staff. Remote Logistics International - Houston, Texas (Three Rivers 180 Man Camp) General Manager/ Land Camp Division

Manage all daily, weekly, monthly operations in lodge. Ensure all staff is motivated, ensure service quality standards are upheld, ensure cost savings measures are being performed, maintain property and all end of month and year inventory

Experienced with Auto Clerk.

Jul, 2007 - Jun, 2011 ESS - Lafayette, Louisiana (BP Thunderhorse, Marathon Oil Ewing 32-A, Diamond Ocean America, Devon Energy Platform)

Offshore Utility Hand Supervisor

Supervised utility department on all daily functions, including cleaning of all dorms and restrooms on rig/ platform. Assisted in all areas of cooking in the galley. Jan, 2005 - Jun, 2007 T Mobile - Houston, Texas

Technical Support Rep

Assisted customers in working through difficulties with their technical device. Performed basic customer service duties, provided quality assurance.

Sep, 2004 - Jan, 2005 Spark Energy - Houston, Texas Sales

Made outbound call to prospective customers to persuade them switch energy provides. Answered any questions or concerns.

Verified customers name and contact information.

Jul, 2000 - Dec, 2000 Genesis Inc.- Houston, Texas Lucent Tech Sales Rep

Contacted area companies to sell them on the acquisition on Lucent Technology phone systems. Scheduled appointments, made presentations, and verified contact information. Jan, 1998 - Jun, 2000 Rapides Regional Medical Center - Alexandria, Louisiana Surgery Department—Patient Transport

Transported patients from rooms to surgery. Performed prep of patients, along with charts, and vital statistics.


Southern University A&M- Baton Rouge, LA

Texas Southern University - Houston, Texas

Associate's Degree

Business Administration

Occupational License/Certification

United States Government - District Of Columbia


Expires: Oct 01, 2014

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