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Administrative Assistant Customer Service

Ellicott City, Maryland, United States
March 12, 2019

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Montess T. Jackson

**** ********** ******, *** ***, Halethorpe, MD 21227 443-***-****


Highly dynamic, extremely organized, and detail-oriented professional administrative assistant, with 20 years of experience in the field of healthcare administration. Powered with proven expertise in team supervision and development, report and document preparation, recordkeeping, workflow scheduling and planning, customer service, credentialing and project coordination. Knowledgeable of medical prognosis, diagnosis, and treatment terminology. Armed with excellent problem-solving skills in designing and implementing improved work processes. Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, and OneNote); MediTech, Cerner, Epic, Healthcare Database Systems MC400 and IDX (GE); CPT and ICD 9 and 10 codes; Electronic Health Record software solutions and Electronic Medical records.


UMMC Faculty Physicians Inc.- OB/GYN Division - Baltimore, MD

“Administrative Assistant”

September 2018 – February 2019

(Temporary Contract Position – Quadrant Inc.)

Prioritizes and maintains calendars for the Directors; Properly prepares physicians and UM School of Medicine Professors for meetings; Perform reappointments for SOM Providers/Fellows at offsite campuses (VA, UM Rehabilitation & Orthopaedic Institute, i.e.) through their MSO; Process CDS and DEA licenses for OB/GYN Providers; Verify Waiver fees for these licenses through UMB Dean office and if not exempt, then I charge license fees on corporate credit card; Enroll and re-validate Providers into the Medicaid/Medicare programs through the ePrep portal and PECOS as a credentialist; Notify Providers of BLS and ACLS re-certifications before they expire and once they’re renewed, I scan it into their database and ePrep portal; Prepares budgets, including researching and estimating administrative expenses, develops format for tracking expenses, analyzes, and researches discrepancies; Develops business and conference travel itineraries; Drafts memos and letters; Screens incoming and outgoing communication; Independently handles responses for directors, physicians, and professors; Performs administrative duties such as answering/screening phone calls; Scheduling meetings; Sorting and distributing mail; Ordering and maintaining office supplies; Developing and maintaining filing systems for the Ob/Gyn Division departments; Completing and submitting check requests; Performs other duties and projects as assigned by director.

Northwest Hospital Center (Surgical Services) – Randallstown, MD

"Surgical Unit Coordinator”

September 2011 – July 2018

Communicate with surgeons, consistently, to schedule their patients' procedure times for their upcoming surgeries; Call patients' primary care physicians to obtain their preoperative records (labs, history/physical, x-rays, diagnostic tests, i.e.) and pre-authorization referrals prior to their surgeries; Assist MSO with credentialing and reappointments of Providers/Fellows; Prepare documents needed by surgeons, nurses, and patients; Verify and submit detailed authorizations for surgical procedures; Set, organize, and consolidate administrative staff as well as unit operations and procedures; Provide assistance with documentation and preparation of materials as well as in handling concerns; Serve as a liaison among the doctors, surgeons, vendors, patients, visitors, and staff.

Baltimore City Public School System - Baltimore, MD

"Special ED/STEM Educator"

February 2008 – September 2011

Facilitated advisory classes on enhancing students learning experiences; Assisted teacher by grading student's test and homework assignments; Assisted students with skills in becoming proficient for the state-level testing; Teaching utilization via Apple SmartBoard technologies and MAC computers; Attended monthly Individual Educational Plan (IEP) meetings for students needing additional assistance in modifications and manipulatives in their education; Used American Sign Language (ASL) and Braille to assist children with hearing and visual impairments.

Harbor Hospital Center (Telemetry / Med Surge Units) - Baltimore, MD

"Patient Care Representative / Medical Secretary”

August 2004 – January 2008

Provided triage care to admitted patients (blood pressure, temperature, height/weight, i.e.); Admitted outpatients and inpatients into the hospital while verifying eligibility through primary, secondary, and tertiary insurances; Guaranteed efficient and timely services by managing and providing assistance to all patient-related operations and medical procedures; Organized and received authorizations from clients for surgical procedures and documentation; Accommodated visitors and client and answered phone calls regarding inquiries and concerns.


American Red Cross - Baltimore, MD “Components Lab Technician” July 2001- March 2004

Harbor Hospital Center - Baltimore, MD “Unit Clerk” April 1998 – September 2000

Courtyard by Marriott Hotel – Linthicum, MD “Front Desk and Reservation Clerk” 1996-1998


Bachelor of Science in Computer Science and Cyber Security Management / Policies

(University of Maryland University College March 2016 – Present)

***Graduation will be December 2020

Applied Associate Degree in Healthcare Management

“68 credits transferred to the UMUC BS degree”

(CCBC at Catonsville, MD 2004- 2012)

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