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Administrative Assistant Executive

Toronto, Ontario, Canada
March 12, 2019

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Alexandra Tikhonova

Anderson DDB

Executive Assistant Oct 2018 – current

• Coordinate training requirements for staff (research, booking, cancellations, confirmations)

• Produce monthly/quarterly reports and monitors that funds are allocated within budget

• File and retrieve corporate records, documents and reports

• Make travel arrangements for the executive team

• Coordinate approval and processing of invoices

• Manage and monitor CEO’s calendar of scheduled appointments’, or upcoming events

• Provide coaching and mentoring to more junior administrative assistants to support them

Anderson DDB

Administrative Assistant July 2018 – Oct 2018

• Reviewed, sorted and processed expenses, time transfers

• Assisted in preparation and review of PowerPoint presentations

• Coordinated appointments and organize meetings including preparing agendas, and coordination schedules

• Coordinated travel requests, arrangements and itineraries

• Organized off-site meetings, seminars, general meetings and internal special events

Canadian Payroll Association

Administrative Assistant (contract) Dec 2017 – Feb 2018

• Answered customer inquiries by phone, email and in-person in a prompt and professional manner

• Provided information about CPA programs, payroll courses and certification services

• Assisted customers to access, register and navigate CPA website to find relevant information and access online courses and registration

• Diplomatically handled customer issues and complaints by listening to their concerns and recommending solutions to achieve satisfaction while following company policies and regulations

Seeking a challenging opportunity where I will be able to utilize my strong organizational skills, educational background, over 5 years of experience and ability to work well with people, which will allow me to grow personally and professionally. I am self-motivated and able to work both independently and as collaborative team member.

Attention to Detail

Team Leadership


Improving Efficiency

Problem Solving

Excellent Client Service


Canada College of Education

French Language Courses

Canada, 2016-2017

Humber College

Marketing Management

Canada, 2013

George Brown College

Human Resources

Canada, 2011-2012

Southern Ural State University

B.A. in



Russia, 2005-2010

Administrative Professional with Marketing and HR Skills 647-***-**** PROFESSIONAL



Toronto, ON,

540 Russell Hill Road





Alexandra Tikhonova

• Assisted Credentialing Specialists with performing data entry and updating spreadsheets to track, update and maintain student data, credential information and records

• Processed students’ transcripts ensuring to verify information and follow company standards

• Organized and developed filing system to enhance easy retrieval of documents, records and archives

Ferrero Rocher

Executive Assistant/Receptionist (on call) Dec 2016 – Nov 2017

• Answered, screened and forwarded telephone calls while prioritizing and assessing urgent matters for Managing Director and departmental staff

• Processed office inventory orders (office stationery, coffee and miscellaneous supplies) while adhering to company budget and available stock

• Maintained calendar, arranged meetings and provided reminders to the Managing Director

• Worked collaboratively with Human Resources Director to provide support with human resource department including documentation, resolution of employee matters

• Booked and scheduled travel arrangements for Management staff as directed

• Participated in finalizing agenda for annual company’s conference

• Processed incoming and outgoing mail and packages for departmental staff Acosta

Front Desk Administrative Assistant Dec 2015 – Sep 2016

• Greeted clients, visitors and general public using various audio and video devices to ensure accessible services

• Prepared financial spreadsheets to accurately enter, track and maintain financial data records

• Reviewed documents, invoices and records to verify, confirm and extract financial data needed

• Performed data entry to update and maintain marketing databases for marketing staff

• Processed office inventory orders (business cards, office supplies) while maintaining assigned budget

• Followed client confidentiality protocols to protect and maintain sensitive information

• Performed administrative duties, such as filing, scanning and printing Stevens Medical

Administrative Assistant (IT department) Jan 2014 – Nov 2015

• Generated daily and weekly reports for the company with efficiency and accuracy

• Processed and confirmed orders for vendors including Staples, Costco, Home Depot, Best Buy, via Commerce Hub Order stream

• Tracked, sorted and maintained work orders using company’s software, TrackIt program

• Filed and scanned documents as required

Microsoft Office

Mac and Windows OS

Crystal Reports

Adobe Illustrator

Google Calendar

Russian and English tutor

November 2016 – current

Administrative Professional with Marketing and HR Skills 647-***-**** EXPERIENCE continued

Toronto, ON





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