Vero Beach, FL *****
Accomplished and ambitious business professional. Experience in but not limited to Benefits, Recruitment, Onboarding, Staffing, Scheduling, Training, Health and Wellness, FMLA and Drug and Alcohol Compliance. Superior communication skills to include customer service and direct employee engagement. Completed educational training in English Communications, Leadership and Organizational Behavior. Strong attention to detail and extensive organizational skills while working in fast paced environments. Excellent work ethic, and dedicated attendance history.
Recruitment and Retention
New Hire Compliance
New Hire Orientation
Drug and Alcohol Compliance
Health and Wellness
Training and Development
Strong customer service skills
Strong administrative skills
Retail Management and Sales
Managed recruitment and retention, conducted phone screens, interviews, reference checks, and background checks to include yearly renewals and monthly audit of employee roster.
Administered pre-employment and random drug screens while adhering to state Drug and Alcohol Testing Policies.
Created, processed and maintained all new hire and current employee personnel files to include but not limited to I-9, W-4, Identification, Certifications and payroll forms.
Researched, scheduled and attended job fairs to include coordination with communities for employment events.
Created, edited, posted, updated and removed employment opportunity postings on several search engines.
Administered Benefits to include health, dental, vision, FSA Accounts, short and long term disability, life insurance, COBRA, Family Medical Leave. Participated in vendor selections and plan processes.
Coordinated and executed Open Enrollment, Benefit and Health Fairs. Scheduled trainings and presented new hire orientation.
Managed Drug and Alcohol Compliance Program for union and non-union employees.
Managed Health and Wellness Programs to include Weight Watchers at Work, Incentive Programs, on-site fitness classes and development/maintenance of fitness center.
Trained, mentored, coached and counseled employees to assure support and value.
Conducted weekly, quarterly and yearly performance meetings. Planned and executed monthly and yearly employee appreciation events to include implementing and maintaining tokens of appreciation.
Provided highly efficient customer service as a receptionist ensuring all visitors and callers were welcomed and greeted in a timely manner. Maintained phone lines, addressed questions and coordinated schedules. Helped with clerical duties such as copying, filing, developing procedures binders, employment verifications, screened documents for accuracy of information using regulations and laws to determine acceptability.
Developed and presented trainings regarding acceptance of passport applications, Quality Assurance and Distribution of U.S. Passports.
Retail Operations Management to include customer service, training, sales, performed store opening and closing routines, conference calls, audits, supply orders and payroll. Devised marketing for store promotions to include floor sets and shipment processing. Increased sales through implementing various new procedures to expedite service and improve customer relations.
Home Instead Senior Care
Recruitment and Retention Manager
Vero Beach, FL.
06/2018 - 11/2018
Massachusetts Port Authority
Human Resources Specialist
10/2015 - 02/2018
Beth Israel Deaconess Medical Center
HR Benefits/FMLA Administrator
05/2012 - 10/2015
Boston Passport Agency
Senior Customer Service Agent
06/2009 - 05/2012
Limited Too Inc.
Assistant Store Manager
07/2003 - 06/2009
Sal’s Driving School Scheduling Coordinator (Remote) Everett, MA 2/2018 - Present
Completion Date Issuing Institution Location Degree Received Course of Study
05/2008 Emmanuel College Boston, MA. Bachelor’s Degree English Communications
Giuseppe Fiandaca - Owner, (Sal’s Driving School) 857-***-****
Chasity DeHart - Manager, (Home Instead Senior Care) 814-***-****
Maria Gnerre - Chief Officer of Human Resources, (Massachusetts Port Authority) 617-***-****
Eileen Lawler - Benefits and Retirement Manager, (Beth Israel Deaconess Medical Center) 860-***-****
Debby Spencer – Benefits and FMLA Specialist, (Beth Israel Deaconess Medical Center) 603-***-****