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Business Professional

Vero Beach, FL
March 12, 2019

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Gina DeRosa

Vero Beach, FL *****



Accomplished and ambitious business professional. Experience in but not limited to Benefits, Recruitment, Onboarding, Staffing, Scheduling, Training, Health and Wellness, FMLA and Drug and Alcohol Compliance. Superior communication skills to include customer service and direct employee engagement. Completed educational training in English Communications, Leadership and Organizational Behavior. Strong attention to detail and extensive organizational skills while working in fast paced environments. Excellent work ethic, and dedicated attendance history.

Skills Summary

Recruitment and Retention

Interview Skills

New Hire Compliance

New Hire Orientation

Benefits Administration

Drug and Alcohol Compliance

FMLA Administration

Health and Wellness

Training and Development

Strong customer service skills

Strong administrative skills

Retail Management and Sales

Microsoft Office


Applicant Stack

Event Planning

Scheduling/Calendar Management

Experience Highlights

Managed recruitment and retention, conducted phone screens, interviews, reference checks, and background checks to include yearly renewals and monthly audit of employee roster.

Administered pre-employment and random drug screens while adhering to state Drug and Alcohol Testing Policies.

Created, processed and maintained all new hire and current employee personnel files to include but not limited to I-9, W-4, Identification, Certifications and payroll forms.

Researched, scheduled and attended job fairs to include coordination with communities for employment events.

Created, edited, posted, updated and removed employment opportunity postings on several search engines.

Administered Benefits to include health, dental, vision, FSA Accounts, short and long term disability, life insurance, COBRA, Family Medical Leave. Participated in vendor selections and plan processes.

Coordinated and executed Open Enrollment, Benefit and Health Fairs. Scheduled trainings and presented new hire orientation.

Managed Drug and Alcohol Compliance Program for union and non-union employees.

Managed Health and Wellness Programs to include Weight Watchers at Work, Incentive Programs, on-site fitness classes and development/maintenance of fitness center.

Trained, mentored, coached and counseled employees to assure support and value.

Conducted weekly, quarterly and yearly performance meetings. Planned and executed monthly and yearly employee appreciation events to include implementing and maintaining tokens of appreciation.

Provided highly efficient customer service as a receptionist ensuring all visitors and callers were welcomed and greeted in a timely manner. Maintained phone lines, addressed questions and coordinated schedules. Helped with clerical duties such as copying, filing, developing procedures binders, employment verifications, screened documents for accuracy of information using regulations and laws to determine acceptability.

Developed and presented trainings regarding acceptance of passport applications, Quality Assurance and Distribution of U.S. Passports.

Retail Operations Management to include customer service, training, sales, performed store opening and closing routines, conference calls, audits, supply orders and payroll. Devised marketing for store promotions to include floor sets and shipment processing. Increased sales through implementing various new procedures to expedite service and improve customer relations.

Employment History

Home Instead Senior Care

Recruitment and Retention Manager

Vero Beach, FL.

06/2018 - 11/2018

Massachusetts Port Authority

Human Resources Specialist

Boston, MA.

10/2015 - 02/2018

Beth Israel Deaconess Medical Center

HR Benefits/FMLA Administrator

Boston, MA.

05/2012 - 10/2015

Boston Passport Agency

Senior Customer Service Agent

Boston, MA.

06/2009 - 05/2012

Limited Too Inc.

Assistant Store Manager

Boston, MA.

07/2003 - 06/2009

Sal’s Driving School Scheduling Coordinator (Remote) Everett, MA 2/2018 - Present


Completion Date Issuing Institution Location Degree Received Course of Study

05/2008 Emmanuel College Boston, MA. Bachelor’s Degree English Communications

Professional References

Giuseppe Fiandaca - Owner, (Sal’s Driving School) 857-***-****

Chasity DeHart - Manager, (Home Instead Senior Care) 814-***-****

Maria Gnerre - Chief Officer of Human Resources, (Massachusetts Port Authority) 617-***-****

Eileen Lawler - Benefits and Retirement Manager, (Beth Israel Deaconess Medical Center) 860-***-****

Debby Spencer – Benefits and FMLA Specialist, (Beth Israel Deaconess Medical Center) 603-***-****

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