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Customer Service

Location:
Miami, Florida, United States
Posted:
March 12, 2019

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Resume:

Mailen Molina

*** ** **

st

St

Miami, Fl *****

305-***-****

ac8rd5@r.postjobfree.com

Objective

Looking for a job opportunity that allows me to work at home and provide technical support to the customers while providing an opportunity to learn and develop new skills and succeed professionally.

Technical and Personal Skills

Excellent customer service skills with an ability to handle the most irate customers and solve their grievance in minimum time possible

Ability to adapt myself according to the changing

circumstances Willing to work in rotating shifts and on weekends also

Exceptional skills of multitasking and delivering excellent results that ensure maximum client satisfaction

Can easily learn and implement new skills in a very short period of time

Details of Work Experience

Work at Home Customer Service Agent

2

Usa Contact Point

Boca Raton

Primary work responsibilities:

Answer telephone calls and prepare logs of queries and complaints reported by the callers

Prioritize tasks and resolve all the queries as per the timeline allotted for each category of complaint

Connect through remote desktop connection and resolve errors arising in business applications and server Solicit response over the resolution provided

Participate in the employee training program

Work at Home Customer Service Agent

Convergys (Comcast)

Answer telephone calls and prepare logs of queries and complaints reported by the callers

Help customer troubleshoot their Comcast equipment and billing questions.

Prioritize tasks and resolve all the queries as per the timeline allotted for each category of complaint

Teleperfomance USA

(Apple Advisor)

Answer telephone calls and prepare logs of queries and complaints reported by the callers

Prioritize tasks and resolve all the queries as per the timeline allotted for each category of complaint

3

Help customers troubleshoot their apple

devices(iphone,ipod,ipad,mac) Assist retrieving

password/apple id

Connect through remote desktop connection and resolve errors arising in business applications and server Solicit response over the resolution provided Participate in the employee training program

Details of Academic Qualifications

Completed Interpreter/Translator Program at Jewish Vocational Service in 2007.

2



Contact this candidate