Sign in

Customer Service Assistant

Tunis, Tunisia
March 12, 2019

Contact this candidate


Eslem Hadj Khalifa

Phone: +216********


Adress : 18 Mosquée Errawda Sokra Tunis

Date of birth: 30-06-1990, Tunisia

Professional experience

December 2017 – December 2018 : Customer Service Agent

- Fraser Suites West Bay Doha

Job duties & responsibilities:

welcome guests as they arrive at the hotel.

include checking guests in and out, issuing keys,

taking reservations by telephone or email,

preparing bills and dealing with payments.

provide guests with information, answer their queries and deal with complaints.

December 2014 – September 2016: Qatar Airways- Flight attendant

Responsable for the comfort, safety and welfare of passengers travelling on aircrafts during flights to and from international and internal destinations.

Job duties & responsibilities:

oGreeting passengers as they board and exit the plane

oDemonstrating emergency equipment and safety procedures

oSelling duty-free commercial goods and pursuing sales targets

oSealing with emergencies

oProducing written flight reports after completing a journey.

oDealing with difficult passengers & situations politely but firmly.

January 2011 – Mars 2013: Carthage Thalasso - Gammarth.

Assistant director of food and beverages.

Job duties & responsibilities:

oAssess people, operations, equipment, revenue opportunities and work with in a team group to implement change & results.

oAssist in developing and implementing plans and goals for the department

oWork with the director to coordinate and supervise daily operations

oEnsure compliance with regulations and internal policies

oMonitor attainment of objectives

oUndertake staffing responsibilities (hiring, training, evaluating etc.)

oAssist in budgeting and monitoring expenses

oMaintain scheduling of events and represent the company when needed

oCreate reports and submit them to the director or other executives

oFulfill duties as assigned by the director

oAbility to control costs without sacrificing quality.

oResponsible for growing professionals within the department through training, aligned reporting, technical skills, and leadership.

oAbility to deliver high financial results, which should be elevated by an entrepreneurial spirit and aspiration to exceed standards.

Educational qualification

2010 - 2013: Maghrebine Institute of Tourism and Management

Bachelor degree inTourism Management.

Key Skills and Competencies

Experience of working with costumers from different cultures & backgrounds.

Ability to make costumers feel welcome.

Experienced in dealing with the public & comfortable in a selling role.

Well spoken, approachable, with great attention to detail & a professional attitude.

Proficient in MS Office, relational databases and software (e.g. ERP)

Outstanding communication and public speaking skills

Excellent organizational and leadership skills

Aptitude in problem-solving


Arabic: Mother tongue.

English: Excellent.

French: Excellent

Spanish: Basic

Contact this candidate