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Sales Customer Service

Las Vegas, Nevada, United States
March 14, 2019

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Kenneth R. Flood

**** *********** **, ** *****

Home: 310-***-****

Objective: Finding a company and sales position that has a product and or service that needs a diligent and professional customer service and sales person. The position I'm seeking is production oriented and is a customer service driven environment that will allow me to maximize sales and profitability for the employer.

Goldmine, Outlook, Excel, Lotus 123, MAS, CLD

Countrywide, Word, Windows

Arts, benefits, closing, cold calling,


Operations, consultation, conversion,

Counseling, Credit, Client, clients, customer

service, decision-making, direct mail,

DOS/VSE, equity, features, Film, financial,

Goldmine, internet marketing, invoicing,

Lotus 123, Excel, Outlook, Windows, Word,

mortgage loan, negotiator, Prime,

procurement, property management, Real

Estate, reporting, Sales Skills, sales,

Strategy, telephone, type, underwriting,

upgrades, Composition

Loan Officer / Consultant, 04/2016 to Current

Torrance Ca

Handled all real estate transaction for CFIC from origination to underwriting. Commercial Real Estate and Land Speculation as well as procurement and processing of Investors and corporations (property management clients) loan applications. Also consulted clients on financial and equity positions for long term growth as to applied to their real estate portfolios.

Account Executive, 03/2014 to 02/2016

National Credit Center

Prospected and closed auto dealerships and dealership groups for credit reporting and DMS

(Dealer Management System) services and upgrades.

Spoke directly with GM's, CEO's as well as all other decision-making entities of an auto dealerships credit and invoicing system.

Also consulted the clients on the most efficient and cost-effective credit services DMS upgrades and retained customer service like relationships with them in an effort to build and establish strong relationships.

Certified Debt Specialist, 05/2007 to 01/2014

Superior Debt Services - Las Vegas, NV

Qualify, close and underwrite prospects and clients for debt settlement programs according to FTC regulatory guidelines.

Client consultation on other viable options to handle their unsecured and or revolving debt SUMMARY



(i.e., bankruptcy, Consumer Credit Counseling, Loan Modification). Thoroughly informing the client about the ramifications of debt settlement as well as the features and benefits.

Banker/Loan Consultant, 10/2004 to 04/2007

Direct Mortgage - Las Vegas

Prospected and closed inbound and outbound clients via telephone for a wide variety of mortgage loan products that were available at that time. Processed client loans from origination application to funding. Brokered clients to several banks and lenders from Sub-Prime to A paper. Consulted prospect/clients on available loan products for their specific credit type with Mortgage Interest Strategy and Consolidated Debt Analysis. Sales Manager/Loan Consultant, 07/2002 to 08/2004

Tri- City Mortgage - Las Vegas, NV

Managed the sales force for the mortgage broker.

Successfully created and executed profitable lead generation programs and sales methodology.

Implemented revenue generating programs via internet marketing strategies, direct mail, inbound and outbound cold calling.

Closed and consulted clients on any and all available mortgage loan programs for their credit types.

Certificate in Computer Operations DOS/VSE California Institute of the Arts: Continued Studies in Contemporary Film Composition (1990) CFIC Funding Inc.: 1989

-B Hawthorne Bl. #53: General Education and required core, 1988 Harbor College - Harbor City, Ca.

Contemporary Film Composition Discipline: Woodwinds, Composition Los Angeles: Saxophone studies in Improvisation / Film Composition Berklee College of Music - Boston, Ma.

References: Available upon request



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