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Customer Service Manager

Spring, Texas, United States
March 14, 2019

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JW JENNIFER R. WHITE / C: 832-***-****

***** ****** ****** **., ******, Texas 77389

Innovative, self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Ability to complete tasks accurately despite interruptions and competing demands. Self-motivated and dependable while achieving high performance with minimal supervision. Articulate with strategic planning and client relationship management experience. Excellent interpersonal and facilitation skills to communicate with candidates for hire, internal staff, clients and executives.

Reliable, Dependable and Ethical

Customer Satisfaction and retention

Procedural development and daily use of Analytical and diagnostic software

Established track record of exceptional sales results Revenue growth/Cost reduction

Powerful negotiator

Exceptional time management skills

Up selling /Cross Selling of all products pertaining to individuals car type and service issue as well as all preventative maintenance

Social media savvy

Performance tracking and evaluation

Sold over one million in optical revenue three consecutive years and was ranked in the top 10% nationwide. Increased revenue from 32,000 per month to over 123,000 per month in less than two months with continued growth

Developed, initiated and successfully created a sales call workflow increasing customer retention over 36%. Was voted into Who's Who in American Business Women 5 times Manager Customer Service / ACC Auto Center - Houston, TX 03/2013 - 04/2018 Evaluate cost of maintenance; review and submit proposals of modifications to manufacturer or vendor, as well as obtain all types of automotive equipment such as supplies, materials, and parts needed to maintain and repair automobile.

Assign, plan and direct work schedule of staff; and assure that the service personnel works in accordance to organizations policies and other applicable laws.

Address complaints and resolve problems raised by customers; as well as assure clients of maximum efficiency and productivity in repair and maintenance services offered. Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.

General Manager / Vision Works - Spring, TX 04/2010 - 02/2013 Responsible for managing the employees, creating their work schedules and distributing their duties. Devised and or revised jobs and duties in order to maximize efficiency EDUCATION

Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.

Maintained friendly and professional vendor relations Took full advantage of upsell opportunities with new and potential customers. Completed research on complex problems and resolved issues in a timely manner. Answered customer requests with friendly, knowledgeable service and support. Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service.

Filled out documentation and logs each day and created weekly reports detailing activities. Operations Manager / Snowy Owl Transportation - Houston, TX 06/2006 - 04/2010 Directs the activities of the various departments in the company and is concerned with pricing, sales, production and distribution .

Provide direct supervision of professional drivers including scheduling, dispatching, safety and performance management.

Meeting customer service requirements, monitoring customer production schedules and proactive customer assistance

Gathering and reporting key performance metrics and conducting on-going operational analysis to improve operations

Managing preventative maintenance program for all assigned equipment. Annuities Broker / American General Financial - Houston, TX 02/2001 - 11/2006 Facilitated month-end close processes, invoicing, journal entries and account reconciliation. Analyzed pricing and sales for all business products. Oversaw investment portfolio analysis, file maintenance and outside broker verification. Developed financial analysis reports by applying acquired financial principles. Performed extensive analytical calculations

General Manager / Enterprise Rent-A-Car - Houston, TX 07/1997 - 01/2001 Maintained high levels of partner satisfaction through discounted shop rates and impeccable service. Capitalized on industry changes to maximize company revenue. Offered feedback to executive-level management on the effectiveness of strategies, selling programs and initiatives.

Coached and mentored staff members by offering constructive feedback and taking interest in their long-term career growth.

Ensure that services and procedures, along with the required paperwork, are completed with accuracy, order, and in within the deadline while meeting any and all wireless regulations. Set up repair appointments with service professionals. Klein Oak High School - Spring, TX, United States

Trinity University - San Antonio, TX, United States

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