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Sales Manager

Location:
Johannesburg, Gauteng, South Africa
Salary:
US $75,000
Posted:
March 14, 2019

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Resume:

Surname:

Heydenreich

First Name/s:

Johan

Citizenship:

South African

ID Number:

620**********

Date of Birth:

** ***** ****

Drivers’ license

Yes- code 14, 08 and 02

Gender:

Male

Notice Period:

1 Month

EE/AA Status:

White

Residential Area:

Kempton Park

Language Proficiencies:

Speak

Read

Write

- Afrikaans

- English

Education/Qualifications

Institution

Qualification

Date Completed

Jan de Klerk Technical School

Matric (Grade 12)

1979

JHB Technical College

Higher Technical Diploma

1989

Other Courses/Certificates

●TSM Kodawari Evaluator Course – Toyota Nigeria Ltd – May 2010

●TSM Kodawari Coordinator’s Course – Toyota Nigeria Ltd – April 2010

●Customer Service Skills – HRD R.T. BRISCOE Nig Plc – October 2009

●Developing Exceptional Customer Service Culture – Scorpiosis Consulting – August 2009

●Visit to TSAM, South Africa on Practical Learning Concept – Toyota Nigeria Ltd – June 2009

●Customer Care Strategy – Toyota Nigeria Limited – March 2009

●Health Safety & Environmental Management – Clement Ashley Consulting – August 2008

●Sales Strategy Seminar – Tom Associates – August 2008

●Successful Business Presentation Skill – Impact Training & Management Consult – May 2008

●Effective Communications & Interpersonal Relations Skill in Labour & Management Relationship – Creative Consults Ltd – April 2008

●Team Building & Leading Skills – CAF Business Education Centre – May 2007

●Basic Management and Marketing Skills – CAF Business Education Centre - October 2003

●SAP Advace Super User.

●N3 – N5 Certificate – 1987 – 1988

●Advanced Certificate in Road Transportation – R.A.U Transportation – 1986

●Certificate in Road Transportation – R.A.U Transportation – 1985

●Key Performance Indicator Training

Computer Skills

Microsoft Excel, Word, Power Point, Automate and Kerridge, SAP Super User

Dos, Microcat.

Salary Details

Cost to Company

R105,000.00

Nett Salary

R95,000.00

Salary Expectations

Negotiable-YES

Employment Summary

Company

Toyota Malawi

Position

National After Market Sales & Service Manager

Date

Jan 2015- To Date

RT Briscoe (Lagos-Nigeria)

Regional After Sales Manager

Jan 2010 – Nov 2014

Eres NV Nigeria

General Manager

Jan 2007 – Dec 2009

Nissan / Renault

After Sales Manager

Feb 2004 – Dec 2006

I.M.D Group (Rivonia and Sandton Delta)

After Sales Manager: Service and Parts

Jan 1999 – Dec 2003

Hyundai Motor Distributors

Technical Operations Manager

Feb 1995 – Dec 1998

United Nations (Unprofor)

Workshop Assistant / Warehouse Officer: Sarajevo Zagree Croatia

Jan 1993 – Nov 1994

A.E.C.I Modderfontein

Workshop Foreman / Assistant

Jan 1991 Dec 1992

A.E.C.I Modderfontein

Petrol / Diesel Technician

Jan 1987 – Dec 1990

A.E.C.I Modderfontein

Apprentice

Jan 1982-Dec 1986

Employment History

Company

Toyota Malawi

Period of Employment

January 2015 – To Date

Duties:

●Coordination of customer service staff and activities of operations

●Responsible for 4 regions across Malawi (Staff compliment of 200)Parts & Service

●Liaise with Toyota Japan on Product Issues

●Debtor’s control

●Warranty

●WIP

●Productivity and efficiencies

●Budgets

●HSE Requirements

●Financial Reporting

●Handling customers’ complaints

●Relate with Toyota Nigeria on customer issues

●Contacting all service customers on job order

●Weekly computation of customer satisfaction index

●Tracking and updating of service customer database

●Contacting prospective customers for services

●Coordination of HSE programmers’ in the Service Dept. and administrative duties

●Panel and body shop control, quality of respray and body repairs

●Service projections and budgeting on vehicles

●Improved profitability - to ensure all departments achieve profit margins as per their objectives

●Continually monitor the financial situation on a daily / weekly / monthly basis to achieve financial objectives

●Examine all accounts, operating controls and composite figures to initiate improvement or corrective action where required

●Monitor and control availability of vehicle and parts stock in line with customer demand and projected sales

●Improve stock turnover ratios, reduce stock holding value and increase sales to meet company objectives

●Customer service and satisfaction - to improve the quality of customer service and retention by enhanced facilities, improved technical skills training resulting in lower cost of ownership and improved marketing methods

●Cost control - to maintain effective control of expenses in line with budget objectives

●Carry out monthly examination of management’s accounts

●Analyse all training requirements and related costs to provide a satisfactory staff training and development program me to assure effective staff and provide job satisfaction

●Staff - to establish and agree labor and staff requirements with directors and line management

●Operate staff performance appraisal system and ensure action taken on results

●Administration - to review all departmental activities and reporting systems

●Ensure that adequate safety and security measures have been installed to protect company personnel and property

●Communication - to ensure direct liaison with manufactures, professional’s bodies, suppliers, statutory representatives and other contacts

●Marketing - to plan and oversee the completion of sales campaigns, advertising and promotional activities and to ensure their cost-effectiveness

●Finance - to keep financial structure of the company under constant review

●Review all pricing policies, sales discounts, fleet discounts, parts pricing and labor rates

●Ensure maximum efficiency and profitability of the company

●Administer company policy throughout the dealership

●Control and safe guard all company assets

●Maximize company profits through the sale of vehicles, parts and services

●Ensure that the CSI is of the highest standard

●Parts stock replenishing on a daily, weekly and monthly basis.

●Stock take every quarterly, report right offs and corrections to management.

●Visit to customers, fleets, Panel beaters and potential new customers.

●Order through Japan and Dubai for consignment stock

●Liaise with manufactures on parts product issues and WARRANTY issues.

●Budget control and reforecasts

Company

RT Briscoe (Lagos)

Period of Employment

January 2010 – November 2014

Position

Regional After Sales Manager

Reporting Structure

Managing Director

Reason for leaving

Contract Ended

Duties:

●Coordination of customer service staff and activities of operations

●Responsible for 3 Branches Parts & Service

●Liaise with Manufacturer on Product Issues

●Debtor’s control

●Warranty

●WIP

●Productivity and efficiencies

●Budgets

●HSE Requirements

●Financial Reporting

●Handling customers’ complaints

●Relate with Isuzu on customer issues

●Contacting all service customers on job order

●Weekly computation of customer satisfaction index

●Tracking and updating of service customer database

●Contacting prospective customers for services

●Coordination of HSE programmers’ in the Service Dept. and administrative duties

●Panel and body shop control, quality of respray and body repairs

●Service projections and budgeting on vehicles

●Improved profitability - to ensure all departments achieve profit margins as per their objectives

●Continually monitor the financial situation on a daily / weekly / monthly basis to achieve financial objectives

●Examine all accounts, operating controls and composite figures to initiate improvement or corrective action where required

●Monitor and control availability of vehicle and parts stock in line with customer demand and projected sales

●Improve stock turnover ratios, reduce stock holding value and increase sales to meet company objectives

●Customer service and satisfaction - to improve the quality of customer service and retention by enhanced facilities, improved technical skills training resulting in lower cost of ownership and improved marketing methods

●Cost control - to maintain effective control of expenses in line with budget objectives

●Carry out monthly examination of management’s accounts

●Analyse all training requirements and related costs to provide a satisfactory staff training and development program me to assure effective staff and provide job satisfaction

●Staff - to establish and agree labor and staff requirements with directors and line management

●Operate staff performance appraisal system and ensure action taken on results

●Administration - to review all departmental activities and reporting systems

●Ensure that adequate safety and security measures have been installed to protect company personnel and property

●Communication - to ensure direct liaison with manufactures, professional’s bodies, suppliers, statutory representatives and other contacts

●Marketing - to plan and oversee the completion of sales campaigns, advertising and promotional activities and to ensure their cost-effectiveness

●Finance - to keep financial structure of the company under constant review

●Review all pricing policies, sales discounts, fleet discounts, parts pricing and labor rates

●Ensure maximum efficiency and profitability of the company

●Administer company policy throughout the dealership

●Control and safe guard all company assets

●Maximize company profits through the sale of vehicles, parts and services

●Ensure that the CSI is of the highest standard

●Parts stock replenishing on a daily, weekly and monthly basis.

●Stock take every quarterly, report right offs and corrections to management.

●Visit to customers, fleets, Panel beaters and potential new customers.

●Order consignment stock

●Liaise with manufactures on parts product issues and WARRANTY issues.

●Budget control and reforecasts

Company

Eres NV Nigeria

Period of Employment

January 2007 – December 2009

Position

General Manager

Reporting Structure

Managing Director

Reason for leaving

Contract Ended

DUTIES:

Key result areas and work descriptors:

Strategy

· Engage the Sales Manager and Strategy Manager in developing long term growth strategies to deliver to the business sales goal

· Create and implement effective sales strategies appropriate to the regional dynamics (market dynamics) that will ensure effective and maximum performance.

· Regularly reviews sales strategies with a view to establishing an effective operating model and sales strategy.

· Align all distribution channels for growth.

Leadership

· Provide leadership and vision to Managers by providing continuous guidance around the sales and implementation strategies.

· Lead sales personnel nationwide toward the achievement of the national sales objectives by continuously engaging the team in the vision or business aspirations.

· Provide leadership through effective communication of vision, active coaching and development while comparing sales results to goals and taking appropriate action to correct when necessary.

· Collaboration with other business units and assist business to drive synergies.

Stakeholder Management

· Develops stakeholder networks nationally

· Drive national relationships into regions

· Implement and measure stakeholder engagement plans

Support Collaboration

· Establish effective relationships and collaborations with other departments (Marketing, Finance, Customer Service, etc.) to address key business issues and opportunities.

Human Resource Management

· Ensure effective hiring, orientation, training, development and retention of sales and clinical education staff.

· Recommend and implement an efficient sales operating model.

Resource Management

· Manages resources (markets and technology) within the business unit effectively and efficiently.

Sales Risk Management

· Maintain competitive knowledge to create and adjust sales strategies.

· Proactively identify changes in the industry and channel distribution, delivery systems, and competitive pressures to develop and modify strategies and tactics accordingly.

Sales Management

· Manages profitability and delivery of new business within the business unit

· Drives operational excellence through the business unit

· Defines and implements sales best practice

· Defines performance parameters (incl. balanced scorecard) and measurements for areas under supervision

· Responsible for growing and building the business OYC

· Ensures that the business unit meets its budget and OYC growth expectation and business retention.

Sales Enablement

· Provide sales management, budget control, compensation programs and incentive planning.

· Partner with the customer engagement team in the development of key customer relationship management.

People Management

· Build a high performance ethic amongst staff within the business unit

· Hold first line managers accountable for managerial work: including selection, and retention, performance management and talent management

· Builds business continuity by developing a people development strategy

· Ensuring all staff have necessary accreditation, training and development plan.

Key Performance Areas

· Financial performance

· Customer understanding

· Market and market requirements

· Operational performance

· Employees and their performance

· Community and Stakeholder Engagement

●Managed and coordinated Dealer aftersales service development, Warranty and Service Plan administration as well as delivery of relevant CRM solutions

●Monitored development of strategies for Dealer support related to Parts and Parts Warehouse Operations

●Provided direction with the delivery of Training and Development programs to the Dealer Network and HSAF

●Developed strategies for Technical support services to the Dealer Network

●Managed development of subordinates

●Implemented Health & Safety standards

●Set-up project structure in local organisation, cross-functional coordination and steering of involved parties i.e (Sales, Aftersales, Corporate Planning, Finance, Press, Legal, IT, Training, CRM, Advertising, Events, Strategy, Local Authorities, Local Service Provider, Dealer Network, Agencies, other CD markets.

●Managed the product, pricing and volume strategy for Connected Drive products and services.

●Monitored and analysed the product, pricing and market performance information in order to optimise positioning and profitability.

●Managed new product/service introductions and running changes as well as the price communication.

●Monitored and analysed direct competitor offers and proposed appropriate product and pricing offensives.

●Provided product/service pricing, sales and ordering support to the Dealer network, Call centre, other manufacturers, customers and media by supplying approved product and pricing information and resolving ad-hoc queries.

●Assisted Management in formulating product positioning, pricing and volume strategies.

●Order of parts through china, bulk orders every quarterly.

●Replenish stock weekly and monthly to insure workshop and customer demand is met.

●Liaise with manufacture on pricing, faulty parts and defective parts.

●Stock take every quarterly and report discrepancies and write offs to HQ Belgium

Company

Nissan / Renault

Period of Employment

February 2004 – December 2006

Position

After Sales Manager

Reporting Structure

General Manager

Reason for leaving

Better Offer

Duties:

Managed Sales/ after sales service and spares department

Controlled warranty motor repairs, guarantee inspections, WIP control

Monitored trend analysis and stats on costing of warranties

Visited allocated accounts regularly to maintain and establish relationships

Developed annual business plans for allocated key accounts

Submitted weekly call plans

Provided accurate customer information for quoting and order processing stages

Informed customers on the MES and SCADA software solutions product sets in order for customers to better utilise their software offering, to add value to their operations

Understood customer install base

Generated budget quotations as per customer request for new products and created customer first quotation

Delivered formal quotations to customers professionally and timeously

Was always represented the face of MES and SCADA software solutions professionally and ethically

Ensured solution offered matches customer requirements

Delivered monthly forecast to divisional director dales

Updated the CRM systems with opportunities weekly

Continuously educated himself on the MES and SCADA software solutions solution offering

Monitored pre and post-delivery activities

Delivered annual WCF Shipment to allocated accounts

Continuously educated himself on the best practices within the sales processes

Provided strategic direction for the Dealer Aftersales Operations, Parts Operations, delivery of training and development programs and technical support services in support of company sales operations

Adhered to Key Performance Areas (Outputs)

Managed and coordinated Dealer Aftersales service Development, warranty and service plan administration as well as delivery of relevant CRM solutions

Company

I.M.D Group (Rivonia and Sandton Delta)

Period of Employment

January 1999 – December 2003

Position

After Sales Manager: Service and Parts

Reporting Structure

Dealer Principal

Reason for leaving

The Summit Group bought the Delta Franchises

DUTIES:

●Provided direction with the delivery of training and development programs to the Dealer Network and HSAF

●Developed strategies for technical support services to the Dealer Network

●Manage development of subordinates

●Implemented Health and Safety standards

●Set-up project structure in local organisations, cross-functional coordination and steering of involved party’s i.e.: (sales, aftersales, corporate planning, finance, press, legal, it, training, CRM, advertising, events, strategy, local authorities, local service provider, dealer network, agencies, other cd markets.)

●Managed the product, pricing and volume strategy for connected drive products and services

●Monitored and analysed the product, pricing and market performance information in order to optimise positioning and profitability

●Managed new product/service introductions and running changes as well as the price communication

●Monitored and analyse direct competitor offers and propose appropriate product and pricing offensives

●Provided product/service pricing, sales and ordering support to the Dealer network, call centre, other manufacturers, customers and media by supplying approved product and pricing information and resolving ad-hoc queries

●Assisted management in formulating product positioning, pricing and volume strategies

Company

Hyundai Motor Distributors

Period of Employment

February 1995 – December 1998

Position

Technical Operations Manager

Reporting Structure

Dealer Principal

Reason for leaving

Company was having financial difficulty and strain

DUTIES:

Managed entire workshop and Parts department

Budget control on service and parts, reforecast on monthly and quarterly outcomes and strategies to achieve targets to prevent losses.

Stock replenishing on monthly basis.

Training of staff.

Liaise with manufacturer on a regular basis on parts issues, service ext.

Report to management of any abnormalities.

Workshop productivity and efficiencies

Company

United Nations (Unprofor)

Period of Employment

January 1993 – November 1994

Position

Workshop Assistant / Warehouse Officer: Sarajevo Zagree Croatia

Reporting Structure

DP

Reason for leaving

Contract Ended

DUTIES:

Setting of entire workshop/Parts department infrastructures in Croatia, from scratch.

Ordering parts through United Nations to USA to keep major stock consignment on heavy parts, fast moving items.

Responsible for stock of US $ 1 Million parts.

Petty cash, float of $500,000 pm.

Training of expatriates, different cultures

Workshop activities monitored on a daily, repairs to Unprofor vehicles, motor cycles, Honda/Yamaha weekly and monthly basis, reports generated.

Company

A.E.C.I Modderfontein

Period of Employment

Jan 1991 Dec 1992 ( 2Years)

Position

Workshop Foreman / Assistant

Reporting Structure

Manager

Reason for leaving

Career Development

DUTIES:

Insure all jobs are done in a professional manner, checked and signed off, quality control.

Check technician compliance.

Report to Manager on delays, parts ordered, follow up with all departments.

Clocking and timesheets to manager.

Company

A.E.C.I Modderfontein

Period of Employment

Jan 1987 – Dec 1990 _( 4years)

Position

Petrol / Diesel Technician

Reporting Structure

Foreman

Reason for leaving

Promoted

DUTIES:

Servicing of entire fleet of truck, cars, Motor cycles Locomotives and earthmoving equipment to standard.

Company

A.E.C.I Modderfontein

Period of Employment

Jan 1982-Dec 1986 (4 Years)

Position

Apprentice

Reporting Structure

Foreman

Reason for leaving

Promoted

Duties:

Learner program for apprenticeship to become a qualified artisan, Petrol and diesel Mechanic.

Mercedes Benz, Ford, Toyota, Motorcycles Honda/Yamaha service & repairs, preventative Maintenance

Referees: Vic Connaway, Regional General Manager, Toyota Nigeria, +234 803-***-****

Malcolm Brooks Regional Manager Sub Sahara Africa, +27-828******



Contact this candidate