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Execution Expert

Location:
Lithonia, Georgia, United States
Posted:
March 11, 2019

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Resume:

J. ROSS HARDWICK, MBA, MPM, MITM, CSM, PMP

**** ********* ****** ** ***** 3650 Atlanta, GA 30308 404-***-**** (Cell); 404-***-**** (Office) ac8qys@r.postjobfree.com

DIRECTOR OF IT MANAGEMENT PROGRAM MANAGEMENT

Delivery Expert, with a proven record of defining the product roadmap based on the strategy and vision; manage prioritization and trade-offs among customer experience, site performance and operational support load. Possessing broad technical knowledge with expertise in eCommerce, InfoSec, DevOps and SAFe implementations. Directing multiple Agile program delivery, Agile Backlog Grooming, IT governance, security audits, PCI, SOX and HIPAA compliance. Managing large global, domestic teams and known for high-quality deliverables that meet or exceed financial, timeline and program scope targets.

PROFESSIONAL HISTORY

State Roadway and Toll Authority, Atlanta, Georgia January 2019 to Current

PROGRAM DIRECTOR (CONSULTANT)

Responsible for delivery, marketing and technical training for next generation fare management system implementation.

Anthem Inc., Atlanta, Georgia March 2016 to January 2019

INFORMATION SECURITY DELIVERY MANAGER / PROGRAM MANAGER (CONSULTANT)

Program Manager and Infrastructure Security Delivery Manager for enterprise-wide, security enhancement and IT Modernization programs, for healthcare management related migration initiatives.

Managed Scrum Ceremonies (Agile Sprint Planning, Daily Standups, Sprint retrospectives, Story, Backlog Grooming and Release Planning) for all e-commerce, AWS Cloud, Application Security, and IT Modernization programs.

Responsible for the timely completion of all PMO artifacts, including program initiation, scope definition, status briefings, schedules, RACI, Project Management Plans, Business Cases, and program financial management. Empowered the teams to make system and process improvements, to remove delivery team roadblocks and fast track the progress of Security Roadmap II program, Application Security Enhancements and Security Remediation projects (DB2, RACF, Cobol, JCL, IMS DB & DC, IBM, Salesforce).

Collaborating with business and IT stakeholders to develop project scope, requirements, WBS, schedules, test plans, workflows via Agile and waterfall, full life-cycle application development approaches and contract SOW’s for multiple enterprise wide projects.

Lead weekly budget reviews, managed vendor expense accruals and regularly reported status to senior leadership & key stakeholders.

Xpert Managed Assets & Resources Consulting Services, Tucker, Georgia March 2014 to February 2016

PROGRAM DIRECTOR (CONSULTANT)

Directed the security based managed services for client mobile, website & endpoint security (management, monitoring and encryption), operations team and daily operations of managed Cloud Data Loss Prevention (DLP) & Web Application Security Services for business clients.

Lead project/product development for mobile marketing automation to track, manage and optimize digital marketing campaigns, while managing Google Analytics/Adwords/PPC campaigns and assist in SEO / SEM execution.

Developed offers for endpoint security (management, monitoring, encryption), business continuity (DLP), DDoS Mitigation and SIEM policies based on cyber threat intelligence from malicious patterns (APTs) identified through internal and external sources.

Executed new contracts, reviewed statements of work, updated estimates, posted budget modifications and revenue accruals.

Developed enhancements to existing monitoring processes for a wide variety of infrastructure platforms, including disaster recovery, ecommerce cart / POS, PCI-DSS, WAF, FW, DLP, DAM, DNS, VPN, Web Proxy, Active Directory, TCP/IP, MDM, HIPAA, SOX, AWS, Amazon EC2, AlienVault USM, Qualys, Acunetix, Proofpoint, Websense, AVG, McAfee, VMWare, Infusionsoft, Salesforce, Android/iOS, PHP 5.5.23, MySQL 5.6.24, SAML 2.0, PKI, SSL, TLS, Agile/SCRUM.

J. ROSS HARDWICK, MBA, MITM, MPM, CSM, PMP Page 2 of 6 ac8qys@r.postjobfree.com

Mag Mutual Insurance Company, Atlanta, Georgia March 2013 to March 2014 – (Continued)

PMO - PROGRAM DIRECTOR (CONSULTANT)

Directed Physicians Practice Insurers’ aggressive $3.45M program of namely; 1) OneShield Dragon Insurance Policy System, 2) Qlikview Executive Dashboard’s, 3) Business Objects Data Warehouse, 4) CINCOM Eloquence implementation and 5) BOP Data Integration, infrastructure and disaster recovery. Developed a team of 27 FTE’s and hired additional staff for program delivery. Presented weekly reports directly to CEO, CIO and SVP’s of Underwriting, Claims, Product Development and Professional Services Lines.

Articulated the Saas strategy and user experience relative to client facing apps with an Agile/Scrum methodology.

Successfully completed Agile projects on time and on budget (fifth project is a multi-year engagement and was on-time at end of my term), while negotiating the contracting process and fostering collaborative relationships at all levels.

Implemented JIRA issue tracking to manage, report & resolve issues for SDLC, Support Desk, Finance and Sales.

Extensive experience in converting organizational processes into Salesforce.com workflows and configuring Salesforce Role hierarchy, custom profiles for physician data to meet underwriting business requirements.

Executed new contracts, reviewed statements of work, updated estimates and posted budget modifications/expense accruals, ensuring accurate flow of contractual information to all IT Executives. Enabled compliance with all applicable state laws and insurance regulations, GRC, NAIC, GLBA, HIPAA, SOX, Eclipse, JSON, Rest, and HIPAA. Technologies: BI, Tableau, Qlikview, Demandware, J2EE, JavaScript, AJAX, TCP/IP, EMR, SAP – ERP, Healthcare Informatics, HL7, PCI, SAS70, ANSI, PHR, SAML, PKI, JIRA, Zendesk, Spring MVC, T-SQL, iSeries, Active Directory, Eloquence, Salesforce Marketing Cloud, UI/UX, AWS, Amazon EC2, Balsamiq.

The Coca-Cola Company, Atlanta, Georgia April 2012 to December 2012

SENIOR PROGRAM MANAGER – DIGITAL MARKETING AND SOCIAL ENTERPRISE (CONSULTANT)

Lead all program deliverables for Interactive Digital Marketing Programs globally (EMEA, APAC, AMER) in conjunction with multiple product (Coke Freestyle, POS) enhancement projects. Successfully, managed Office 365 migration and SharePoint administration for over 200 SharePoint sites (equaling 150 terabytes data).

Managed Salesforce.com & social (Chatter) implementation, and administering the creation of Salesforce roles, profiles, email templates, page layouts and workflow actions for various departmental roll-outs in CCE/CCR.

Directed team of Developers, and Product Managers for the Agile delivery of enterprise-level system and co-managed a $20M budget program that is an integral part of the overall Microsoft Dynamics /.NET BI, CRM, Office 365, Cloud/virtualization strategy.

Managed of Agile strategy for client-facing ecommerce, social, mobile software, Salesforce and Office365Live integration to improve enterprise interactivity with user community.

Lead Business and IT Transformation Program for the Social Enterprise – Knowledge Sharing product lifecycle (Salesforce Marketing Cloud, Chatter, Autonomy IDOL, SAP - ERP, Solr, iOS, JPL/SQL, JSON, REST, AWS / Amazon EC2, MS Team Foundation Server).

InterContinental Hotels Group, Atlanta, Georgia February 2011 to February 2012

SENIOR PROGRAM MANAGER / PRODUCT OWNER – RGT - ENTERPRISE APPLICATIONS (CONSULTANT)

Senior Program Manager managing Holidex upgrade projects and a global team to create a suite of SaaS based hospitality Android/iOS mobile POS app suite with SSO (Siteminder/SAML, SSO, PKI) on Amazon EC2. Managed entire product lifecycle, UI/UX and program deliverables as set forth in the SOW. Provide on-line and on-site demonstrations of Destination/Holidex POS. Evangelist building relationships at all levels while working with external constituencies to ensure customer satisfaction and successful delivery of the program.

Defined the vision, strategy for proprietary POS mobile app suite with a global distribution to 4500 franchise hotels. Managed program with a $3M budget and team of 12 direct reports that I directly hired.

Researched new IT security standards (SIEM, DLP, PKI) to fortify IHG’s organizational security posture.

Partnered with IHG sales channels to adopt Agile/SCRUM and develop interactive Digital Marketing strategies for Cloud deployed products and services.

Salesforce, PCI, UI/UX, AWS / EC2, BI, JIRA, Zendesk, Java, GWT, JQuery, J2EE, REST, JSON, Office 365, Blueprint FRD’s/PRD’s, Balsamiq, SOA, SOAP, JDBC, Cassandra, NoSQL, Spring MVC, Eclipse, DNS, Active Directory.

J. ROSS HARDWICK, MBA, MITM, MPM, CSM, PMP Page 3 of 6 ac8qys@r.postjobfree.com

NCR Corporation, Duluth, Georgia June 2010 to December 2010

SENIOR PROGRAM MANAGER/PRODUCT OWNER – ITS/ENTERPRISE APPLICATIONS (CONSULTANT)

Successfully rescued 3 year long, $3.5M program to consolidate/convert/migrate & upgrade several B2B ecommerce & content management portals for regional global deployment to 20,000 users. Managed sales and customer support teams, back office processes and program deliverables as set forth in the SOW to ensure customer satisfaction with successful delivery of the program. Demonstrated relationship building and program management at the C-level.

Defined the product strategy, roadmap and managed the Agile/SCRUM implementation for on-line Point-of-Sale Processing demonstration system project for global

Deployed 100% of the master portal Infrastructure CMS (Joomla, Drupal) with a global footprint of 20,000+ users’, customers and partners for NCR POS related collateral digitally within 60 days of initially directing the program.

Developed and managed a global project team of 42 (8 Marketing, 23 IT direct reports, 3 vendors, 11 contractor direct reports), to successfully drive the project to 100% globally (EMEA, APAC, AMER) deployment by December 1st, 2010 deadline for systems integration and portal projects.

Technologies: Joomla, LAMP, Active Directory, SAML, SSO - Single Sign-On, J2EE, Java, JQuery, REST, JSON, SOAP, JDBC, LAMP, SQL, Triggers, Stored Procs, AWS - Amazon EC2, Balsamiq Wireframes.

Hire Velocity, Norcross, Georgia September 2009 to April 2010

SENIOR PROJECT MANAGER (CONSULTANT)

Source and place premium IT consultants for high-profile clients including Dolby, Deloitte, AT&T, Honeywell, Microsoft, Raytheon, and Wal-Mart, while serving as PM on initiative to build an intranet portal for tracking candidates and time. Deliver multi-faceted technical support, from general PC maintenance to removal of anti-viral/spyware from networked PCs.

HCSC/BlueCross BlueShield of Illinois, Chicago, Illinois June 2007 to September 2008

SENIOR PROGRAM MANAGER – IMAGE CLAIMS (CONSULTANT)

Developed & directly oversaw team of 4 Managers and 25 developers and a $12.5M program budget for a cross-matrixed portfolio of 240+ projects for 4 divisions of the Image Claims/Payment Processing and Data Collections department. Ensured quality through implementation of key Web governance standards, ITIL and PMO best practices, and procedural directives regarding documentation and methodologies. Delivered weekly status and dashboard reports.

Program/Product manager managing business expectations for the implementation of 10+ health care insurance web portals (including BlueChip, BlueCard, BlueAccess, and CDHP) in dynamic Agile/SCRUM development environment. Migrated/upgraded RPG II applications, deployed TIBCO middleware and deployed multiple virtual WebSphere Application Servers. Expertise with medical billing/claims management, Active Directory, EMR, PHI, HIPAA 51.50, SSAE 16 / SAS70, UB40, HCFA and SOX.

Managed SalesForce.com CRM support administration of custom reports, maintaining profiles, Salesforce.com workflows and access requirements. Partnered with BCBS sales channels to develop go-to-market plans for eCommerce products and services.

Define, establish and manage security risk metrics (SIEM, DLP, HPI, HIPAA) and track effectiveness.

Technologies used: (SaaS, SAP, BMC Remedy, Rational ClearCase, ClearQuest, WebSphere, SOAP, EDI, eGRC, EMC, Captiva Formware, Automony, CMS, Interwoven, Clarity, Open Workbench, HP Openview, Lotus Notes, Agile/SCRUM, CMMI, & SOA architecture).

Mayer, Brown, LLP, Chicago, IL April 2007 to June 2007

DIRECTOR OF PMO/PROGRAM IMPLEMENTATION MANAGER (CONSULTANT)

Oversight of a $5M project portfolio, including the training, coaching and mentoring of 15 IT Development Managers in SDLC related project documents, PMO best practices/ PMI - PMP methodology (Project Charter to Project Close/Post Mortem), Microsoft Project, MOSS 2007, MS Project Server, MS Project Web Access and management of the project pipeline for performance improvements and project cost reductions.

Developed leading edge international PMO (London, UK, Chicago, IL) into a “world class PMO,” incorporating the latest best practices in PM methodology, software development lifecycle (SDLC), streamlined processes and documentation.

J. ROSS HARDWICK, MBA, MITM, MPM, CSM, PMP Page 4 of 6 ac8qys@r.postjobfree.com

Abbott Laboratories, Waukegan, Illinois February 2006 to April 2007

SENIOR PROGRAM MANAGER/SME - GLOBAL PHARMACEUTICAL OPERATIONS - PMO (CONSULTANT)

Managed two departments (GPO and GES) and 80 PMs in the delivery of high-quality products and services for CRM lean manufacturing programs utilizing PMBOK/Lean/RUP methodologies. Orchestrated and drove 12 international (Puerto Rico, Netherlands, Ireland, and U.S.) cross-matrixed iterative projects (with a $14M budget) for Web Portal, Infrastructure iSeries-AS400, middleware (TIBCO) and Data Center deployments. Managed Project Portfolio Analyzer and oversaw installation of key support tools and applications. Conducted enterprise governance risk compliance management, gap analysis, defined workflows, process re-engineering & implementation, and determined earned value for SDLC projects.

Mentored two departmental PM teams consisting of 80 PM's daily at times on an individual basis to commending them on successes, managing difficulties and strategizing roadmaps for success.

Utilized Security Information and defined, establish and manage security risk metrics (SIEM, DLP) and track effectiveness.

Spurred 90% improvement to project delivery for GPO and GES through development of multi-department PMO.

Successfully managed 12 international initiatives, including remote direction of sensitive scientific measurement & Manufacturing equipment, distributed network architecture projects for new product facility in the Netherlands.

Technologies: LAMP, J2EE, Java, Oracle 8i, CMM, PL/SQL, RUP, IBM WebSphereIBM, iSeries, EDI, SOA, SOAP, JDBC.

ITT Education Services, Incorporated, Matteson, Illinois September 2005 to February 2006

ADJUNCT TECHNICAL PROJECT MANAGEMENT INSTRUCTOR (PART TIME CONSULTANT)

Skilled professional, providing a practical, hands-on education problem solving, critical thinking and teamwork, for students to pursue their educational objectives in RedHat Linux, LAMP, taxonomy, SDLC, project management, E-Commerce and IT security.

Developed professional certification programs (Project+, Security+, CISSP, CCNA, MSCE) for student development.

McDonald’s Corporation - Innovation Center, Romeoville, Illinois January 2004 to September 2005

SENIOR PROJECT MANAGER (CONSULTANT)

Oversaw the delivery of enterprise-wide distributed CCTV, franchise monitoring and timing system and automated beverage and food delivery systems for franchises.

Expertly managed PMO and provided core training and expertise to operations managers on multi-location web-based development initiatives – delivered MS Project and PMBOK-centered training to PMs.

Actively participate in roadmap planning sessions by offering ideas, solutions and technical product guidance.

Review QA test scripts and interface with QA team to ensure all product features are accurately tested.

Tweaker Technologies Management Consulting, Atlanta, Georgia October 2008-September 2009; July 2001-December 2003, SENIOR PROGRAM MANAGER (CONSULTANT)

Directed the implementation of web portals (LAMP, JavaScript, Ajax) and development, training and coaching of IT staff in the delivering ERP and E-commerce solutions to Fortune 500 clients in Retail, Healthcare, Food & Beverage and Utilities industries.

Explored ways of improving existing products and services by continuously monitoring market competitors and provide input on solution feasibility.

J. ROSS HARDWICK, MBA, MITM, MPM, CSM, PMP Page 5 of 6 ac8qys@r.postjobfree.com

Lanier Healthcare Systems, LLC, Atlanta, Georgia October 2000 to June 2001

DIRECTOR OF SYSTEMS INFRASTRUCTURE

Recruited by CEO to direct M&A to an equity management firm, remedy client system and vendor issues with $12M+ in cost impact, and return company to health and profitability through development of industry-leading solutions. Partnered with sales channels to develop go-to-market strategies and plans for SaaS products and services.

Tapped to take on Executive role following highly successful product development efforts, including deployment of a ‘New SaaS’ the Cquence Hosted Transcription and Document Management Service.

Directly managed 4 departments (hired/trained/developed staff of 3 IT managers and staff of 40 direct reports). Managed expectations and deliverables, set forth in the SOW to ensure customer satisfaction and successful delivery.

Effectively managed all Releases via Change Control Management including scheduling for all Application releases, patches for Servers, Workstations, Cisco devices and other 3rd Party Devices.

Established organization Network Operations Center (NOC) to monitor all jobs, batch processes, network stability, network intrusion, reporting on various alarms and threshold across entire network infrastructure.

Defined, established and manage governance risk compliance and security risk metrics (SIEM, DLP, GRC, HPI, HIPAA, ITIL, ISO 9000) and tracked effectiveness.

Generated $3M savings/year through targeted restructuring of operations, data center migrations, policies, and OEM vendor negotiations to minimize licensing and maintenance cost overages. Recaptured 51% of market share, generating more than $8M.

Artisan Network, INC., Atlanta, Georgia December 1999 to October 2000

DIRECTOR OF WEB DEVELOPMENT

Recruited by President/CEO, and directed IT/Network operations and transitioned organization from start-up B2C shop into a leading and profitable “Clicks and Bricks” B2C/B2B, retail E-Commerce Company with revenues in excess $10 million. Expertly, managed online marketing, IT Assets and Procurement functions to ensure efficient use of IT resources, while directing, coaching, and evaluating performance of 2 managers and 20 high-level application and network engineers to design and deploy successful portfolio of business service portals.

Expertly, managed systems integration projects to integrate company’s ePOS system with fabric retailers Point-of-Sale system.

Elevated sales revenue to $4.5M through design/development of e-commerce service portals. Payment processing managed thru Paymentech Payment Gateway.

Spearheaded data center move, led cross-functional project team and organized the activities of a variety of Corporate and non-sales support groups to ensure the finalization of customer needs.

Wisconsin Energy Corp., Milwaukee, Wisconsin May 1997 to July 1999

IT MANAGER

Directed 2 PMs and 30 software engineers in Fossil Operations (FOIT) PMO, as well as call center coverage of 5 remote sites for Fortune 500 Power Generation & Energy Company with $10+ billion in assets, providing service to 1+ million customers across Wisconsin and Michigan’s Upper Peninsula. Orchestrated activities and teams for diverse initiatives.

Slashed paper-based billing and mailing expenses 65% as PM on web / ecommerce Billing, EAP, and SAP/ABAP implementation projects.

Reclaimed $5.5 million in operational costs and improved service levels by effectively transitioning Fuels Management System (FMS) mainframe architecture to Microsoft based n-tier Client/Server system.

Created $2.5 million in allowance revenue and saved $10 million in operational costs by redesigning and deploying Continuous Emissions Monitoring (CEMS) system from mainframe to Client/Server.

Customized workflows to create new functionality changes in Remedy for issue tracking and reporting.

J. ROSS HARDWICK, MBA, MITM, MPM, CSM, PMP Page 6 of 6 ac8qys@r.postjobfree.com

EDUCATION & CERTIFICATIONS

Masters Business Administration, Graduated, October 2001 - Keller Graduate School of Management, Atlanta, Georgia

Masters Project Management, Graduated, October 2001 - Keller Graduate School of Management, Atlanta, Georgia

Masters Information Technology Management, Graduated, October 2001 - Keller Graduate School of Management, Atlanta, Georgia

Bachelor of Science in Meteorology, Graduated, May, 1997 - Northern Illinois University, De Kalb, Illinois

PMI Certified Project Management Professional – PMP (Recertification) - Atlanta, Georgia, July, 2015

Certified Information Systems Security Professional – CISSP - Atlanta, Georgia, 2015

Certified Agile Scrum Master – CSM - Atlanta, Georgia, 2011

Project+ - CompTIA: Subject Matter Expert

Project Manager Advisor for PMI - Project Management Institute

OOA/D, RUP, Rational Rose, Oracle, VB, Windows 2000 Administration & NT Architecture – Technical Certifications

TECHNICAL EXPERTISE

APPLICATION FRAMEWORKS & PROGRAMMING LANGUAGES

LAMP, Google Web Tools – GWT/EX-GWT OSGI-Horizon Spring MVC & DM jQuery FLEX REST J2EE EJB JSP Java JavaScript CSS XML XSL PHP PERL JSON AJAX C++ Shell Scripting (Korn & Bash) .NET HTML5 COBOL

INTERNET & SERVER TECHNOLOGIES

JIRA Confluence Grasshopper FishEye Crucible BEA WebLogic ColdFusion Vignette 6 Jboss SOAP Joomla CMS Drupal Wordpress DreamWeaver Flash Photoshop Illustrator Microsoft Windows XP, 7, 8, Server, IIS VMware Parallels Mac OS X Server Mac OS X Snow Leopard, Lion BSD Unix Red Hat Linux Apache Citrix ICA Client IBM ViaVoice Interactive Voice Response H.264 Flash VP6 MPEG-4

SECURITY TECHNOLOGIES

Qualys, Acunetix, Symantec, Siteminder, SAML, PCI DSS, eTrust Internet Security Suite PKI MD5 IPSec SSL SONIC Firewall

ENTERPRISE TECHNOLOGIES

EMC Captiva Formware Autonomy Enterprise Search DEC iSeries-AS400 TIBCO Salesforce.com Chatter IBM WebSphere (WAS 4-6, MQ Series, MQ Workflow, Tivoli) PeopleSoft SAP R/3 v4.6 MySAP ABAP/4 SAP ECC 5.0 ECC 6.0 ERP Biller Direct AR AP FI CO and QM CMS (Interwoven WorkSite, TeamSite) Cerner Systoc RIS/PACS Citrix MetaFrame LDAP Remedy Agile Scrum HIBERNATE Office 365 MS Project Server 2013 MS Project 2013 SharePoint 2013 Clarity Open Workbench ClearQuest Exchange PVCS MS Visual SourceSafe MS Visio Mercury Test Director HP Quality Center Mercury

CLOUD, VIRTUALIZATION & DATABASE TECHNOLOGIES

AWS, Amazon Cloud EC2 Demandware Verizon Cloud Salesforce Atlassian OnDemand VMware Autonomy – IDOL Apache Solr MongoDB Cassandra ORACLE 8i, 9i, 10g, 11i SQL Server Sybase MySQL DB2 Paradox SEM SEO COGNOS Microsoft Team Foundation Server Microsoft (Office, Access, Exchange Server) Crystal Reports

GOVERNANCE & PROCESS METHODOLOGIES

AGILE LEAN AGILE SCRUM XP RUP WATERFALL JAD IT-PPM PHASE STAGE GATE SDLC ITIL CMMI 21 CFR part 11 SOX Adjudication Validation UB40 HCFA 1500 HIPAA HIPAA 5150 HL7 EMR



Contact this candidate