Sign in

Manager Data

New York City, New York, United States
March 11, 2019

Contact this candidate



*** ******* *****

Bellmore, New York 11710



A strategic and results-driven Information Technology Manager specializing in the financial industry, with extensive expertise in large-scale portfolio/project project planning and execution, mission-critical information systems, data warehousing, regulatory reporting, sanctions screening, disaster recovery, common web services, financial systems, ITIL Process, Incident and Problem Management, SDLC and U/W insurance lifecycle. Strong background in leading large onshore/offshore teams consisting of full-time, matrix and contractor staff and managing budgets in excess of $20,000,000. Leverages excellent communication skills to manage business relationships and develop talent. Proven aptitude for reducing expenses while driving performance and achieving key company objectives. E X P E R I E N C E

MILLUK INC, New York, New York, 2018-Present

Management Consultant

Develop strong client relationships; sell, manage and deliver work. Core skills include program / project management, cost reduction, risk reduction / compliance, implementation, and budgeting. Assignment at Global Insurance Company to review production processes with the objective to materially reduce production issues and sustain results achieved on an on- going basis. Create and manage Program initiatives to address issues across the various functional teams. Tasks included:

• ServiceNow report creation on Incidents, Problem Management and Problem Tasks

• Creation of Performance Measurement Excel reports and pivot tables on Incident Reduction Goals

• Detailed review of ServiceNow, highlighting data issues - inconsistency, data quality, process gaps AMERICAN INTERNATIONAL GROUP (AIG), New York, New York, 1999-2017. Service Delivery Manager, 2015-2017

Service Delivery manager for application management services (AMS) organization, operating production support, maintenance, and enhancements for portfolio of 110 applications supporting company’s U.S. commercial business following ITIL processes. Ensured application availability, responsible for Incident and Problem Management, performed Root Cause Analysis on any operating issue. Managed all functionality upgrades to the application suite and provided timely metric reporting to business and IT management. Worked closely with business owners to review overall application health metrics/KPI’s and prioritization of enhancements. Responsible for $16M budget, 25 full time and 250 consultants from AMS providers - TCS, Mphasis and Mindtree.

• Managed SLA-driven Lean support model utilizing global delivery partners and internal staff, reducing maintenance expenses by 50%.

Senior Program Manager, Common Systems, 2009-2016

Directed development and maintenance of portfolio of shared applications and web services for commercial insurance, including enterprise data warehouse, implementation, submission tracking, reservation/clearance system, producer licensing system, financial booking service, policy issuance services, and centralized sanctions screening hub.

• Developed KPI reporting process for commercial executive leadership team, providing consistent view of business metrics across all product towers and regions.

• Implemented business metrics data warehouse and reporting capability, allowing business leaders to monitor policy issuance performance utilizing data sourced from company’s Pega-based business process management solution.

• Launched new system to support commercial’s “technical pricing” initiative utilizing innovative software platform to web-enable Excel worksheets and capture data in SQL Server. William J. Altomare, Page 2

o Deployed over 20 premium raters across four product towers, covering $2,000,000,000 in GWP across 40 countries.

• Managed numerous other initiatives, including creating data repository to support global risk program, implementing data repository to support regulator reporting for NCCI Worker’s Comp business, launching new system to automate life settlement business process, and automating electronic delivery of documents to brokers.

• Led implementation and support to target sell, manage, and track leads. o Integrated with submission, policy, broker, and financial data. o Created Cognos-based repository to provide forecasting and whitespace functionality.

• Led disaster recovery program for commercial applications based in two U.S. data centers, coordinating all D/R tests and exercises between application teams and data center operations.

• Served as IT leader for corporate administration leading Chartis employee re-badging program, real estate moves in New Jersey, and Hurricane Sandy driven business continuity improvements. Senior Program Manager, Financial Systems and Enterprise Data Warehouse, 2003-2008 Oversaw all aspects of technology for financial accounting, administration, and operations business units, as well as enterprise data warehouse. Managed professional and technical staff of 130, including employees and consultants onshore and offshore. Administered budgets for technology initiatives totaling $32,000,000 across multiple projects.

• Managed production support, maintenance, and enhancements for P&C corporate financial systems, including corporate reporting system, tax sub-ledger, financial data integrity gateway, annual statements consolidation and creation process, and reinsurance accounts receivable system.

• Launched business process management and document management solution utilizing Global 360 software.

• Led initiative to expand company’s policy number field across all policy administration and finance systems. Senior Relationship Manager, Risk Management Group, 1999-2003 Directed all aspects of technology supporting Risk Management Group (RMG). Partnered directly with company president and key business leaders to develop and implement IT strategies to improve business process. Facilitated all technology and business process related meetings to determine strategic and tactical direction. Oversaw system planning and budget development. Managed all RMG-related development and maintenance projects. Supervised and administered IT staff of 70.


SWISS RE AMERICA, New York and Armonk, New York, Senior Manager, 1998-1999. Development Manager, 1992-1997. Led marketing and underwriting systems department. Developed and maintained front-end systems for all producing areas, including Treaty Autofac Submission Workstation (TAS), Facultative Information System (FIS), Deal Folder, Treaty Experience and Exposure Rating Systems, and Property Autofac Management System. Oversaw budgeting, planning, and performance reviews. Served as business system coordinator for regional and specialty departments. Built effective relationships with business user community by providing prompt service and becoming effective point of contact for all aspects of IT department.

Project Leader, 1989-1991. Programmer Analyst, 1985-1988. Managed development and implementation of Profitability Analysis Reporting System, McCormack & Dodge Accounting System, and SICS Reinsurance package. HOME INSURANCE COMPANY, New York, New York, Programmer, 1984-1985. Performed various programming enhancements and modifications to commercial auto policy writing systems. INTERNATIONAL BUSINESS MACHINES (IBM), Boca Raton, Florida, Cooperative Program Participant, 1984. E D U C A T I O N


M.B.A., Finance, 1990

STATE UNIVERSITY OF NEW YORK AT STONY BROOK, Stony Brook, New York B.S., Computer Science, 1984

Contact this candidate