Kifiney Pitts

**** * *****, *******, ** *****

ac8qwj@r.postjobfree.com

Mobile 773-***-****

MULTI-DIMENSIONAL BUSINESS CUSTOMER SERVICE PROFESSIONAL QUALIFICATIONS SUMMARY

• 10 + years Management Experience

• Proficient Computer Skills: Outlook, Excel, Microsoft Word, PowerPoint Abode, Dossier

• Self-Motivated, Personable, Professional in Appearance

• Excellent oral and written communication skills

• Ability to multi-task in a fast paced, fluid work environment

• Organized and detail-oriented, ability to follow through with tasks to their completion

• Pace Certified

• Ability to meet or exceed Performance Competencies EXPERIENCE HIGHLIGHTS

STANDARD FORWARDING Forest View, IL

Sales Support/Rate Clerk 04/2018-Present

• Promptly respond to customer request for rate quotes via phone and email

• Work cross-functionally with Sales, Operations and Pricing as part of a team

• Identify trends, inefficiencies and areas of improvement

• Successfully function in a fast-paced environment

• Understand directional selling/balance and impact on yield PACE SCR MEDICAL TRANSPORTATION Chicago, IL

Compliance Clerk 08/2014-01/2017

• Inputs and verify employee payroll sheets via ADP

• Ensures fleet files are up to DOT standards by updating incoming information daily

• Maintaining vehicle inspection reports/Roadside Inspections

• Maintain fleet files as required for PACE/CPS auditing purposes Team Lead Dispatcher (Regional Mobility Management Center) 09/2011-08/2014

• Answer reservation calls and schedule trips according to client request

• Provides trip status updates in the form of ETA calls

• Ensures that all call center requirements outlined in the Pace contract are exceeded

• As Data Entry Clerk, maintains the travel planning workbook in excel; documenting all Will, Dupage, and Kane county transfers

• Serves as a liaison with the ADA programs by notifying clients of program changes and updates Lead Customer Service Specialist 02/2009-09/2011

• Responsible for the day to day operations in regard to travel arrangements for the disabled and handicap

• Answering questions and resolving issues in a timely and accurate manner for clients and Customer Service staff

• Answer reservation calls and schedule trips according to client request HERITAGE COMMUNITY BANK ORLAND PARK, IL

Retail Banking Supervisor 11/04-02/2009

• Responsible for offering additional help to the bank branches regarding teller and relationship banker issues at a supervisor level

• Conducted opening and closing procedures, teller audits, and analysis reports, build banking relationship through proactive calls to current customers that generates referrals ARROW FINANCIAL SERVICES NILES, IL

Lead Collection Service Representative 11/03-09/04

• Responsible for collecting on debts from 30-90 days past due. Verify employment, update credit bureau report, skip trace debtor information to provide a secure method to pay due amount. LASALLE BANK N.A. CHICAGO, IL

Customer Service Representatives – Teller II 03/99-10/02

• Provided quality customer service to customers in regard to their accounts: account balancing, transferring funds and answering general inquiries in reference to bank policies and procedures

• Promoted quality customer service with internal and external customers

• Traveled around Chicago land area to 13 different locations as an Expert teller

• Verified signature endorsements within established limits EDUCATION

06/96 Malcolm X College

Certification in Telecommunications

06/91 Wendell Phillips High School

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