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Customer Service Sales

Toronto, Ontario, Canada
March 11, 2019

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I am an experienced supervisor with over 5 years of experience with overseeing and leading construction, production and manufacturing projects and crews.

I am multilingual in Tagalog, Ilocano and English and have over 10 years of experience with providing excellent customer service to clients.

My strong communication and leadership skills will ensure that all projects are completed on time in a safe and responsible manner.


2007-2016 Lock Block Ltd. Vancouver, BC

Equipment operator/Production Foreman/Concrete finisher

Operated mobile and heavy equipment such as: Front-End Loaders, Bobcats, 980 Bucket Loaders and Forklifts. Pouring conrete and finishing. Loading and unloading products and cargo loads off flatbed trucks.

Implemented strategic initiatives that ensured that work crews met daily production quotas.

Coordinated the daily shipping and receiving of blocks and barriers using the company’s inventory software.

Monitored warehouse inventory and ordered supplies.

Directed the quality control testing of the blocks and barriers produced, to ensure that they were in alignment with the industry’s standards. This was done by using a variety of concrete quality control tests and inspections.

Participated in daily meeting with the corporation to discuss upcoming work projects.

Ensured that the company met it daily sales quotas by pursuing warm sale leads.

Trained over 15 crew members on how to properly ship/receive products and concrete production.

Directed and completed major BC highway projects such as: Hwy #17, Prince George Hwy, CN Rail Overpass project, Hwy. #1, and Port Mann Bridge.

2006-2007 Urban Concrete Vancouver, BC

Cement Mason and Customer Service

Operated power tools such as mixers, jack hammers, power-hose, and concrete vibrators.

Involved in all aspects of forming, pouring, placing, finishing and stamping concrete.

Maintained a clean and safe environment by following the company’s safety regulations, WHIMIS and OHS protocols.

Provided project cost estimates for clients and ensured order accuracy before shipment.

Ensured the quality of the concrete by using concrete quality control tests such as: MPA, air and strength tests and aggregates tests.

Provided project cost estimates for clients and ensured order accuracy before shipment.

Provided customer service to clients and followed-up with them to ensure customer satisfaction. This resulted in greater brand awareness, increased sales and higher customer retention for the company

Led and assisted other crew members in the finishing of concrete projects.

2005-2006 Various Warehouses Vancouver, BC

Temporary Warehouse Worker

Received products using motorized pallet jack and stocked products with a weight of up to 70lbs.

Placed labels on product to assist with the alphabetical stocking and sorting of items.

Sorted, palletized and wrapped goods that were ready for shipment.

Managed inventory by using the company software to check item quantities and to ensure accurate product labelling.

Ensured that the completed orders were documented in the company’s database and place in the appropriate location for shipment.

Used RF Scanner to ensure that the information in the company’s database matched the product information.


Strong communications and organizational skills. Surveying - Microsoft Outlook, Word and Excel – Project Coordination – Operating Bobcats, Forklifts, and Font-End Loaders, Forklift licensed, concrete work. First aid certification. Level one food safe certificate.


Grad 2004 New Westminster Secondary School New Westminster, BC

Dogwood High School Diploma

June 2010 Criminology Coursework Douglas College, BC

CRIM 1101: Introduction to Criminal Justice

CRIM 1120: Introduction to Policing

CRIM 1150: Introduction to Criminology

CRIM 2260: Criminal Law 647-***-****



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