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Manager Customer Service

Fort Lauderdale, Florida, United States
March 11, 2019

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Alejandra Gonzalez

***** *. ******* **** **. Ph**, Aventura FL 33180. C: 305-***-**** email: Executive Summary

A hardworking Engineer, with great leadership ability to create a common vision oriented to the achievement of objectives, with responsibility, high ethical principles, entrepreneurial orientation and vocation to customer service, pro-active purchasing manager with an upbeat and positive attitude, looking on making a big difference in a business that is moving forward. Possessing a track record of achievements and a proven ability to manage the vendor / supplier base to reduce lead time and cost where ever possible. Results driven and able to use initiative to develop effective solutions to supply chain problems, whilst having a active and dynamic approach to work and getting things done efficiently.

Core Qualification

Experience of working with a range of

external suppliers.

Excellent judgment and decision-making.

Experience in Quality Service.

Skill in Marketing and Sales.

Excellent attitude for work under pressure.

Strong understanding of shipping and

receiving process.

Knowledge in the graphic arts field.

Good inventory and shipping tracking skills.

Excellent level in Windows.

Strong skills for communication oral and

corresponded with other professionals and

high management.

Experience in Re-Engineering in companies

of service and manufacture.

Good experience working in warehouse


Professional Experience

Operation Manager

Tradingflex – SunriseFL Dec 2015

Responsible for purchase of all goods, services and contracts on a best price / best quality basis. Also ensuring the logistic and transportation of all purchase and sales. Negotiating price and terms of products with suppliers. Managing, developing & improving the purchasing team of the other companies of the corporation. Preparing & processing requisitions, purchase orders & invoices. Maintaining records of supplier contracts, agreements, goods ordered received. Managing vendor relationships and building effective supply chain partnerships. Design sales according to customer requirements and collaborate with country sales manager to prepare budget for projects. Coordinate with management and plan participation in all trade shows and ensure all activities according to customer specifications and assist business partners to design efficient distribution strategies. Monitor all existing and prospective markets in the US and Latin America and assist to identify appropriate business opportunities and review all company products. Oversee the procurement and installation of digital printing equipment for the manufacture of custom labels and packaging. General Manager / Owner

Endomedi International dba Pakmail – Ft Lauderdale FL Aug 2010 Delivered excellent customer service by greeting and assisting each customer. Experienced and skilled Shipping Specialist utilizes good knowledge of shipping and receiving in manufacturing environments. Strong communication skills, work as an integral team member. Executed daily operations to optimize customer packing and shipments. Affixed shipping labels on cartons with all shipping information included. Purchasing and selling medical equipment. Senior Buyer

Minera Loma de Niquel – Venezuela Apr 2003 – Mar 2008 Coordinates and Negotiate contracts, purchase orders and services (Local and International) requested by the different departments of the business. Inspections at the installations of the suppliers and contractors, in order to evaluate and check teams, equipment and capacity to cover the requirements for the jobs. General purchasing in electricity, instrumentation, metal mechanics and international purchases. Responsible for global sourcing and purchasing of materials and services to support all functions within the mine. Keeping goals to minimize excess inventory, stock shortages and savings. Request for quotation, Purchases Orders and follow-up until arrival at warehouse or national or international ports. Application of best practices of Anglo American's, negotiation base on Spend Analysis, Quantity Discount Analysis, Learning Curve, TCO y S-Cost Analysis. Work under Ellipse system (dedicated to works in mining industry). Manage and develop new supplier relations and qualification. Develop, recommend, educate and implement supply chain improvements and procedures through collaborationwith team members. Purchasing Engineer

Manpower (At General Motors Venezolana) Oct 2001 – Dec 2002 As outsourcing contractor. General Purchasing, directly in the division of Indirect and Machineries and Equipment. Request for quotations, purchases orders and follow-up materials up to arrival at warehouse. Work under SAP. Local and international negotiation. Leverage of negotiation with General Motors LAAM and Corporation.


Management in Logistic and Distribution

Universidad Jose Antonio Paez (UJAP) Venezuela 2006


University of Tampa – Tampa, USA 2000

Electrical Engenier

Universidad Tecnologica del Centro (UNITEC) – Venezuela 1996

TSU in Electricity

Universidad Tecnologica del Centro (UNITEC) – Venezuela 1993

High School Diploma

Maria Montessori - Venezuela 1990

Purchasing Manager

TetraPak - Venezuela Mar 2008 – Feb 2010

Plan, coordinate and supervise all the purchases and contracts of the indirect area, in a local and international market. All the negotiation was according to requests of the company and/or strategic features of the Corporation, the Cluster and the Management of North Andina (Ecuador, Colombian

& Venezuela). Re-organize, prepare, develop and implement all the procedures for the Purchasing Department adapted to the economic realities and fluctuations of the country as well as of the dynamics of the business. Elaborate and follow-up the KPI`s of the Purchasing Department, as well as KPI`s for suppliers, reflecting 30% of better performance with a double amount of Purchase Orders, than the year before. Measurement and control of the internal customer satisfaction. Coordinating and supervise the requisition of materials that classified as special importing material according to the Government law.

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