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Engineer Manager

Kuwait City, Kuwait City, Kuwait
March 11, 2019

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Seeking a position to utilize my skills and abilities in the organization that offers professional while being resourceful, innovative and flexible.


Having 5 + years of experience in VMware & Windows Server administration.

Expertise in troubleshooting, configuring & maintaining all Windows & VMware environment.

Addressing incidents with the objective of minimizing business disruption and resolving end user issues quickly.


Working as Lead administrator at Wipro Technologies,Pune from July -2018

Worked as System Engineer for FIS (SUNGARD), PUNE from Nov-2015 to 13-July-2018.

Worked as System Administrator for Techmahindra Pvt Ltd, PUNE from June-2013 to July-2015.


VMware VCP 6.0 certified professional – VSphere Install/Configure/Manager.

ITIL - Foundation


VMware VSphere 5.5, VCenter Server, Update Manager, HA, DRS &FT.

Windows Server 2003, 2008 R2, 2012 R2, DNS, Active directory, Terminal services, Remote desktop services, Microsoft Cluster service.

Hardware Support: HP, Dell, IBM.

IT Management & System Security: ITIL, Ticketing tool (BMC Remedy/Snow).


B. Tech in Electronics and communications engineering with aggregate of 72 % from SWCET affiliated to JNTU, Hyderabad in 2011.

12th from Board of Intermediate education with 89% in 2007.

SSC from board of secondary education with 86% in 2005.


1)Organization : SUNGARD Software Pvt Ltd, PUNE.

Designation : Systems Engineer

Duration : Nov 2015 to till date

Roles and Responsibilities:

Working as L3-Support Engineer on Windows and VMware technologies.

Build and deploy VMware ESXi Servers, VMware Virtual Center Instances and templates via VI client and Web client.

Performing Snapshots, Cloning, Cold Migrations, and Hot Migrations.

Using an Update Manger to update hosts with the latest patch release.

Creating & managing port groups in Standard switch & DVS Switch.

Configured and maintaining DRS, HA.

Configuring and Troubleshoot of vMotion and Storage vMotion issues.

Adding/Modify virtual disk space, memory, vCPU for the Virtual machines.

Working closely with Backup Team to resolve System State, File Level & VSA backups.

Coordinating with VMware vendor and resolving critical issues.

VMware automation using, vCloud Automation Center/ VRA with vCenter Orchestrator (vCO).

Creating the Blueprints in VRA and provisioning VM’s from it.

Administration and Troubleshooting of Windows 2003, 2008, 2012 Servers.

Administration of Windows Clusters, OS upgrades.

Implementing and administration Active Directory services, replication, Trust Relationship and enforcing Domain wide Group Policies.

Configuring and managing SFTP accounts via EFT tool and Mail configuration via Hmail.

Acted as spoc for windows patch management and compliance via Bigfix tool / IGP tool

2)Organization : TechMahindra Pvt Ltd, PUNE.

Designation : Systems Engineer

Duration : June 2013 to July 2015

Roles and Responsibilities:

Responsible to provide remote support for 15000 + Servers out of 19,000 servers located globally in Europe, USA, and Asia datacenters.

Providing L2 support in the installation, up-gradation, configuration and support of hardware, software and network device in Windows and Virtualization environment.

Managing and providing resolution on different hardware like IBM, DELL and HP.

Resolving tickets generated from alerting tools, Level 1 and users.

Managing Vendor escalation.

Responsible to provide support within ITIL boundary i.e. Incident Management, Change management through BMC remedy tool.

Responsible for Patch Management via SCCM.

Backup track and restoring of files by VERITAS Net Backup and Avamar backup tool.

Supporting web Server, Data Base Server and File Server including Cluster environment.

Providing support on WINTEL, VM ESX 5.0

Resolving Network printer issues or printer server issues until user satisfaction.

Provides guidance, feedback, Knowledge Transfer and developmental experiences to other ITG, new associates of project team to encourage teamwork and a positive work environment.


I hereby do solemnly affirm that the details furnished above are true up to the best of my knowledge

Mohammad Raziya Sultana

H No: 3, Sadguru colony,

Opposite to NCP office, Wakad,

Pune – 411057, Maharashtra.

Mobile: +91-956*******

Email id:

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