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Manager Employee Relations

Fereej Ibn Dirhem, Qatar
March 10, 2019

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Johnson Dominic (CHRP/CHRM)

Certified HR Professional & Manager by ACI-US

Email:, Mob # +974-******** HR OPERATIONS MANAGEMENT POLICIES & PROCEDURES DEVELOPMENT RECRUITMENT & RETENTION SNAPSHOT: History of significant achievements and commendations in more than 25 years of distinguished career spanning across GCC (UAE, Bahrain, Qatar, Oman & Saudi) in Construction Industry. A high calibre, results oriented, hands-on individual and a company focused leader in increasing operational efficiency, profitability with high end results. Has an extensive background in HR generalist affairs with an experienced blend of multicultural environments from national to international markets. PROFILE SYNOPSIS

Astute Leader with over 25 years of rich experience in HR & Administration functions with excellent understanding of Human Psychology (controlled huge manpower of numerous nationalities). Expertise in delivering sustained organizational growth in dynamic environments, establishing structure, building employee value, driving vision and achieving critical strategic goals.

Exceptional relations building skills with ability to develop and nurture productive relations at various levels within and outside the organization. Deep sense of values, ethics, discipline, personal conduct, Integrity gained via rigorous and exacting standards; equipped to handle senior managerial assignments in the Corporate Sector.

Competencies in managing entire range of HR functions – Human Resource Planning, Talent Acquisition, Industrial Relations, Performance Management, Employee Service Conditions, Safety, discipline, Grievance handling, legal and statutory matters, Liaison, Training and Development, succession planning, employees’ retention and Rewards management. Hired over 7,000 blue and white collared employees.

Proven track record of implementing complex cross-functional HR strategic initiatives and incorporate processes and policies, unique to the needs of the business. Liaising between senior management, employees & other stakeholders to ensure proper lines of communication critical in addressing/ resolution of myriad issues.

An intrinsic communicator with exceptional interpersonal and relationship management skills with an ability to maintain cordial relations with a wide section of people. Highly interactive, analytical and influencing with adaptability to frequent changes and high competition under pressure. CORE COMPETENCIES

HR Operations & Management Compensation & Benefits Management Recruitment & Selection Performance Management

HR Induction, Training & On-boarding Industrial & Employee Relations / Welfare Employee Relations & Attrition Control Policies & Procedures Formation Various HR Surveys Team Management & Leadership


Danem Group – Doha, Qatar

Manager – HR & Admin.

August 2015 – Present

Reporting to CE / GFAM

Al Rajhi Construction Ltd. - Saudi Arabia

OD Consultant / HR & Admin Manager

July 2012 – July 2015 (3 years)

Reporting to CEO / GM

National Contracting Co. Ltd. - Saudi Arabia

HR & Administration Manager

May 2011 – June 2012 (1.1 years)

Reporting to Group HR Manager

Al-Yamama Group - Saudi Arabia

HR & Administration Manager

February 2010 – April 2011 (1.2 years)

Reporting to Central Regional Director

BESIX Group - UAE, Bahrain, Qatar & Oman

Head of HR & Administration

October 1993 – July 2009 (16 years)

Reporting to HR & Admin Director

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Develop annual business plans through research, surveys and requirements analysis. Optimize and align HR strategies and activities entailing employee relations, performance management, compensation and benefits, learning & development and disciplinary actions.

Developed/ maintained productive business relationship with sourcing channels and ensured effective and cost-efficient talent acquisition and retention at all levels.

Designed and developed interventions for orienting new hires including creation and revision of employee handbooks and conducted awareness workshops on organizational culture, mission, vision and values.

Liaised with the line managers with regards to management reporting, backend recruitment activities and grievance management.

Driving full performance management process through implementation of a Performance Management System which includes data collection and sources, benchmarks and performance targets.

Steer Performance management activities including Goal setting, self-assessment, PIP- Performance improvement plan, initial & year-end appraisal, ratings and compensation.

Effectively derived initiatives for identifying & assessing competencies through detailed job descriptions and performance matrix system.

Monitor performance of multi-skilled workforce and develop an appropriate reward and recognition system that appreciates the efforts of the workforce encouraging them to perform better.

Ensure everyone is fully informed of development objectives, achievements and correctional counter measures and disciplinary actions due to low performance.

Ensure systematic Learning & Development through various activities including arranging trainings and continuous follow-up for skill and behaviour development of employees.

Guide business unit heads with regards to HR operations, benefits, salary administration, organizational development, change Management and other key HR areas.

Develop & implement Human Resources Policies & Procedures post research on latest Human Resources Management practices, Employment Legislations and Compliance.

Implement various process improvement processes aimed at upgrading the human resource functions. Ensured availability of critical resourcing metrics and management information to enable decision making process.

Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers and absenteeism rates etc., for employee benefits.

Monitor all activities of payroll department and ensure all HR transactions are processed in compliance with global and regional HR policies and procedures.

Direct staff welfare policies with key focus on enhancing employee motivation ensuring optimum and effective utilization of funds in providing a pleasant work environment with basic amenities on the premises.

Plan, design and formulate departmental programs, policy systems & procedures and oversee their effective implementation ensuring alignment of team deliverables to business objectives of the organization.

Devise creative, cost-effective incentives & morale-boosting programs to increase employee satisfaction and productivity.

Control the attrition rate to minimum by conducting employee surveys, notifying & highlight the impact to the management to implement/develop the policies. ACHIEVEMENTS

Developed employee engagement surveys that measured employee satisfaction and identified areas that 3 P a g e

require improvement (Controlled & reduced the attrition rate in Al-Rajhi. Actively involved in rectification of 985 Iqama transfers and 2800 Iqama renewals during the rectification period announced by KSA)

Designed & Implemented best practices in recruitment to attract maximum response to openings with minimum cost, competency-based selection processes and structured interview processes (Attracted, sourced, recruited & placed more than 4500 employees in 1 year to meet the projects requirements at NCC despite the fact that manpower scarcity was existed due to the KSA Nitaqat rules and high demand of labour in the local market)

Successfully completed set-ups of HR & Administration Dept including formulation of policies & procedures, employee handbooks, organizational restructuring, manpower planning and Performance management system development. (Known as a ‘Mobilization Specialist’ in BESIX Group as for the outstanding efforts turn into setting-up & implementation of HR / Administration operations in GCC region. Implemented & Developed HR/Administration strategy at Regional level in Yamama Group. Influenced MNC culture & systems in the group.)

Developed & implemented payroll procedures using the HRIS system thereby ensuring the payroll transaction accuracy in accordance with set regulations, policies & procedures (in UAE, Bahrain, Qatar, Oman & KSA)

Monitored costs v/s budgets to ensure costs saving targets are adhered to that help the organization to achieve the business goals and objectives (controlled excess overtime overheads in Yamama, NCC & Al Rajhi) ACADEMIC CREDENTIALS

Master’s in Business Administration (E-MBA)

KSBM, Bombay (ISO 9001-2000 Institute, accredited by International Accreditation Forum) Human Resources & Industrial Relations, Mumbai, India, 2010 Bachelor’s (B.Sc.), Mathematics

University of Calicut, Kerala, India, 1993


University of Calicut, Kerala, India, 1990/1988


CHRP - Certified Human Resources Professional by American Certification Institute, US CHRM - Certified Human Resources Manager by American Certification Institute, US HRM Programme, BG Vidhyapeedam

Diploma in Computer Applications - Penta Software Institute IT SKILLS

Proficient in Windows, MS office (MS Word, Excel, Power Point, Outlook), ERP’s (e-Promise, JDE, Delphi) PERSONAL DOSSIER

Date of Birth: 31st May 1973

Languages Known: English, Hindi, Malayalam, Tamil & Arabic (conversational)

Nationality: Indian

Address : Chowalloor House, Perinchery, Ollur Via, Trichur, Kerala, India-680306

Passport: Z-1971676, Valid Till: 20/09/2022

Marital Status: Married (+2 Children)

Driving License: UAE, Oman, KSA, Qatar & India

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