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Software Technician

Rancho Cucamonga, California, United States
March 10, 2019

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Shannon Strange

***** ****** ***** **

Moreno Valley, CA

home: 714-***-****



Detail-oriented, analytical individual looking to secure a position as a Computer Repair Technician for a company that will utilize exceptional problem-solving, communication and IT skills. Education

Computer Science

California State University, Fullerton


System Technician II (October 1999 –April 2017)

Orange County District Attorney (401 Civic Center Drive) Helpdesk support, computer repair, application support across the DA platform Skills

Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems. Assisted in the installation and updating of software, as well as the setup and troubleshooting of all equipment.

Oversaw the investigation and resolution of hardware and software issues both remotely and onsite. Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. Identified and removed computer viruses and malware and provided major repairs in accordance with outside vendors.

Performed wiring and daily maintenance of internal computer systems. Resolved Windows related issues, Internet Explorer issues and other PC software related issues.

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