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Medical Customer Service

March 10, 2019

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Imee T. Macabuag

**** ******* ***., *** ******** Parañaque City

Mobile: 094********/ 097********

Email Address:

Profile Summary//

A quick learner and dynamic individual with adept skill in customer service and interpersonal who possesses three years of experience working as a laboratory receptionist.

More than 3 years experience as a receptionist in a healthcare setting.

Warm, outgoing personality and ability to interact effectively and in a supportive manner with persons of all ages and backgrounds.

Very good telephone skills and etiquette.

Strong ability to work well under pressure and be accurate and efficient.

Extensive computer knowledge of Microsoft Exel and Word.

Client Relation

Basic Medical knowledge

Personal Information//

Born on June 4, 1977 Manila

Married, 5’2’’ in height, Roman Catholic

Educational Attainment//



University of Perpetual Help-Rizal

Alabang-Zapote Road, Las Piñas City




Tabon 1.Sultana Road

Las Piñas City

S.Y. 1991-1995


Manuyo Elementary School

Manuyo, Las Piñas City

S.Y. 1984-1990

Working Experience//

Service Crew

Mc Donalds Corporation

BF Parañaque City ( May 1995-1999 )

Production Operator

Amkor Technology Philippines

17 Km East Service Road Alabang Muntinlupa City Plant 2 (June 02, 2002 – April 2004)

Amkor is one of the world’s largest providers of Contract Semiconductor Assembly and test services. Amkor pioneered the outsourcing of IC assembly and test and now a strategic manufacturing partner for more than 200 of the world’s leading Semiconductor companies and electronics OEMS.

*Maintain alertness on opportunities for service enhancement, endeavors to continually improve quality of work.

*Tests, adjusts and troubleshoots equipment.

*Taking care of all materials and make sure that the information are complete, adequate and accurate.

*FIFO: means “First In “ – “ First Out “ our materials.

*Performs task that may be assigned from time to time.

Ware House Custodian

Amkor Technology Philippines

North Science Ave. Techno Park LTAI Inc. Sta. Rosa Laguna Plant 3 (May 2004 – September 2008)

Company that involve in handling facilities and routine working place in Amkor Technology Philippines.

*Taking care of all materials and make sure that the information are complete, adequate and accurate.

*To ensure proper places of materials, work zone, work cell or space and labor efficiencies provided by horizontal, vertical carousel, vertical lift modules and shelving.

*Sees to it that request materials are endorsed to proper personnel.

*Monitoring of materials from time to time for our service enhancements endeavors to continually improve quality of work.

*JIT: means “Just in Time” of needs materials or “On Time Delivery” of materials needed.

Laboratory Technician

DMA Diagnostic Center & Multi-Specialty Clinic

Real St. Pulang Lupa, Las Piñas City (March 23,2009 – February 28,2014)

DMA is primary clinic our mission is to provide complete, comprehensive, quality healthcare at affordable prices to families and residents of the local community in a convenient atmosphere.

Perform tasks and/or complex tests in all areas of the laboratory assigned (hematology, immunohematology, immunology, bacteriology, microscopy, routine chemistry, therapeutic drug monitoring) according to established laboratory protocols and procedures.

Perform phlebotomies, including arterial puncture, capillary punctures and venipunctures as appropriate for the patient requiring the procedure.

Processes specimens utilizing protocols and technical knowledge.

Calibrates, standardizes and maintains instruments following established procedures.

Perform quality control, preventive maintenance, troubleshooting protocols to ensure proper functioning of instruments, reagents, procedures.

Validates and reports results of tests performed.

Delivers patients reports according to times indicated in policy and collection manual.

Laboratory Technician/ 2de Echo Technician

Gruen Diagnostic Clinic & Pharmacy

391 Real St. Pulang Lupa, Las Piñas City (March 01, 2014 – December 2014)

Gruen Diagnostic Clinic and Pharmacy is a secondary clinic our mission is to provide complete, comprehensive, quality healthcare at affordable prices to families and residents of the local community in a convenient atmosphere.

Prepares for examinations by checking equipment and inventorying and restocking supplies; reviewing patient schedules; reading physician orders for specific examinations; setting-up recording equipment; entering patient information into system.

Reduces patient anxieties by explaining procedures; answering questions; providing assistance to examination table or treadmill.

Prepares patients by positioning patient; spreading gels; attaching electrodes to chest and equipment; adjusting equipment controls; verifying wave signals.

Obtains quality images by positioning and repositioning transducer; monitoring display screen; listening to signals; adjusting equipment for beam strength and focus; detecting artifacts that mimic abnormalities; recording images.

Records examination information by printing graphics and data; calculating measurements of heart wall, chamber size, and blood flow direction and velocity; comparing measurements to norms.

Protects patients by adhering to safety policies and protocols.

Laboratory Receptionist

Unihealth Parañaque Hospital and Medical Center

Dr. A Santos Ave. San Isidro Parañaque City (February 2015 – up to present)

A medical receptionist performs both front- and back-office duties, which means that they must be able to interact with patients, visitors (like pharmaceutical company representatives) and the other health care professionals who also work in the facility. In addition to greeting patients and vendors, receptions are responsible for scheduling appointments, answering phones, and responding to emails. Medical receptionists should be organized and computer-savvy, able to maintain spreadsheets and databases, and competent in filing patient charts and other paperwork. Other duties of a medical receptionist include the following:

Receives laboratory request. Check if properly and completely filled up with the necessary data legibly written on the request form particularly the requested laboratory examination indicated.

Ensures that all incoming request of both IN and OUT patients are properly charged.

Encodes charge slip for record file and Networking system.

Monitor and keeps in file the feedback of the patient’s evaluation form.

Check and ensures that all patient file records such as receiving and issuing logbooks for issuance of results are properly and completely filled up.

Obtain laboratory specimen such as blood, urine, stool and sputum from wards or directly from patient using established laboratory techniques.

Releases result to OUT patient and IN patient.

Training and Seminars Attended//


Tayuman, Manila

June-September 2000


Alabang-Zapote Road, Las Piñas City

October-January 2001

Training / Seminar Attended

May 2005 - Fire Safety Seminar

March 2011 - Customer Satisfaction

August 2006 - IS 9000:2000

April 2007 - Basic Life Support Workshop

September 2005 - Ware House Custodian Protocol

May – July 2014 - 2de Echocardiography

August 2014 - Carotid Duplex Scan / Mortara Holter System Procedure

September 2014 - 3d–4d Scan

Character Reference

Glo Marie B. Glino, RMT (

Myrille O. Jimenez, RMT (

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