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Manager Customer Service

Fujairah, United Arab Emirates
March 10, 2019

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Sohan Singh

Address: Village Jamluhi, PO Sathana, Dist Kangra, Himachal Pradesh 176025

Mobile # +971-********* / Fujairah

Career Summary

Established 5 Years of professional know-how in Branch Banking Operations, Inspections and Statutory Compliance department .Dealing with various retails asset products like Gold loan, Money Transfers, Gold loan management etc.

Explore financial issues with utmost care by implementing both traditional & standard methods in resolving the upshot. Employing cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders.

Key Skills

Team Management

Dedicated and result driven

Staff training


Motivated Team Player

Process Improvements

Conflict Resolution

Executive Dec 2016-Present

Hadi Express Exchange (Managed by South Indian Bank) Dubai, UAE

Job Profile

Attend the walk-in customers and respond to their transactional requirements

Verify the KYC details as per the CBUAE guidelines and record the same into the system

Provide clear and detailed information to the customers who enquires about the product & services of the company

Promoting/Marketing the third-party products like Western Union, Instant Cash, EZ remit, Ezetop, Xpress Money, Trans Fast, Boom-remit, Money Gram etc. to the customer

Resolving customer inquiries and complaints in a timely and empathetic manner in accordance to proper consultation with BM/ABM.

Dealing in currencies (buying & selling of foreign currencies)

Communicate with stakeholders or other investors to provide information.

Adherence to the Information Security, Compliance Principles and Bank Policies

Investigate activities of institutions to enforce laws and regulations and to ensure legality of transactions and operations or financial solvency.

Review and analyse new, proposed, or revised laws, regulations, policies, and procedures to interpret their meaning and determine their impact.

Verify and inspect cash reserves, assigned collateral and bank-owned securities to check internal control procedures.


Manappuram Finance Ltd

Nov 2011 – Dec 2016

Key Responsibilities

Branch staff & Asst.Branch Head-Amritsar (Nov 2011 – Feb 2014)

Customer Service

Cash & Gold Management

Adherence to KYC

Appraisal of the Gold

Fix Loan Amount and Scheme

Maintain Cash Movement

Monthly BRS tallying

Explain Gold Schemes to the customer

Branch Head-Amritsar (Feb 2014 – May 2015)

Managing branch as an Independent profit center

Heading the Team of Assistant branch manager and executives (Marketing and operations)

Establishing relationship with the customers to advice and offer loan products

Area Head Operations-Jammu-Kashmir States (June 2015- Mar 2016)

Solving the day to day operational issues.

Monitoring the operational expenditures.

Ensuring prompt statutory compliances.

Managing Gold Loan auctions.

Monitoring anti money laundering and KYC compliances

Ensuring the process compliance at branch Level

Manappuram Finance Ltd, Corporate Office, Kerala (Mar 2016 – Dec 2016)

Handling business and administrative aspects of branch operations, which are the Part of Online Gold Loan, Gold Loan, NCD/Public Issue & Money Transfer etc.

Evaluating, formulating and assessing the Segment Wise Marketing & Sales Strategy of the company & Designing and implementing all type of Marketing Activity for improvement the business.

Dealing with Vendor for marketing activity where ever required.

Effectively communicating and coordinating with the staffs for enhancing their performance for achieving the organizational growth targets.

Regular Monitoring & coordinating with Regional Manager, Area Manager and Area Head to achieve the given targets in daily basis.

Regular follow up both New Customer Accusation & Lost Customer Activation.

Responsible for preparing and presentation all sorts of report related to Gold Loan Sales, OGL (Region wise, area wise & Branch wise) growth progress report as per the management requirement to present to top management in every month.

Educational Qualification


Himachal Pradesh University (Shimla) 2011

Area of Interest

Branch Banking Operations

Personal Banking Operations


Customer Services


Certifications / Courses

Six Month Diploma in Computer Hardware from Jetking Institute

Personal Details

Date Of Birth


Marital Status


Languages Known

English, Hindi,Punjabi,




Listening Music, Cooking,

Passport no : L 1981781

Place of issue: Shimla

Date of issue : 24/09/2013

Date of Expiry: 23/09/2023


Experience Summary

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