Address: Village Jamluhi, PO Sathana, Dist Kangra, Himachal Pradesh 176025
Mobile # +971-********* / firstname.lastname@example.org Fujairah
Established 5 Years of professional know-how in Branch Banking Operations, Inspections and Statutory Compliance department .Dealing with various retails asset products like Gold loan, Money Transfers, Gold loan management etc.
Explore financial issues with utmost care by implementing both traditional & standard methods in resolving the upshot. Employing cross cultural sensitivity and awareness to liaise with clients and develop positive, lasting relationships with key stakeholders.
Dedicated and result driven
Motivated Team Player
Executive Dec 2016-Present
Hadi Express Exchange (Managed by South Indian Bank) Dubai, UAE
Attend the walk-in customers and respond to their transactional requirements
Verify the KYC details as per the CBUAE guidelines and record the same into the system
Provide clear and detailed information to the customers who enquires about the product & services of the company
Promoting/Marketing the third-party products like Western Union, Instant Cash, EZ remit, Ezetop, Xpress Money, Trans Fast, Boom-remit, Money Gram etc. to the customer
Resolving customer inquiries and complaints in a timely and empathetic manner in accordance to proper consultation with BM/ABM.
Dealing in currencies (buying & selling of foreign currencies)
Communicate with stakeholders or other investors to provide information.
Adherence to the Information Security, Compliance Principles and Bank Policies
Investigate activities of institutions to enforce laws and regulations and to ensure legality of transactions and operations or financial solvency.
Review and analyse new, proposed, or revised laws, regulations, policies, and procedures to interpret their meaning and determine their impact.
Verify and inspect cash reserves, assigned collateral and bank-owned securities to check internal control procedures.
Manappuram Finance Ltd
Nov 2011 – Dec 2016
Branch staff & Asst.Branch Head-Amritsar (Nov 2011 – Feb 2014)
Cash & Gold Management
Adherence to KYC
Appraisal of the Gold
Fix Loan Amount and Scheme
Maintain Cash Movement
Monthly BRS tallying
Explain Gold Schemes to the customer
Branch Head-Amritsar (Feb 2014 – May 2015)
Managing branch as an Independent profit center
Heading the Team of Assistant branch manager and executives (Marketing and operations)
Establishing relationship with the customers to advice and offer loan products
Area Head Operations-Jammu-Kashmir States (June 2015- Mar 2016)
Solving the day to day operational issues.
Monitoring the operational expenditures.
Ensuring prompt statutory compliances.
Managing Gold Loan auctions.
Monitoring anti money laundering and KYC compliances
Ensuring the process compliance at branch Level
Manappuram Finance Ltd, Corporate Office, Kerala (Mar 2016 – Dec 2016)
Handling business and administrative aspects of branch operations, which are the Part of Online Gold Loan, Gold Loan, NCD/Public Issue & Money Transfer etc.
Evaluating, formulating and assessing the Segment Wise Marketing & Sales Strategy of the company & Designing and implementing all type of Marketing Activity for improvement the business.
Dealing with Vendor for marketing activity where ever required.
Effectively communicating and coordinating with the staffs for enhancing their performance for achieving the organizational growth targets.
Regular Monitoring & coordinating with Regional Manager, Area Manager and Area Head to achieve the given targets in daily basis.
Regular follow up both New Customer Accusation & Lost Customer Activation.
Responsible for preparing and presentation all sorts of report related to Gold Loan Sales, OGL (Region wise, area wise & Branch wise) growth progress report as per the management requirement to present to top management in every month.
Himachal Pradesh University (Shimla) 2011
Area of Interest
Branch Banking Operations
Personal Banking Operations
Certifications / Courses
Six Month Diploma in Computer Hardware from Jetking Institute
Date Of Birth
Listening Music, Cooking,
Passport no : L 1981781
Place of issue: Shimla
Date of issue : 24/09/2013
Date of Expiry: 23/09/2023