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Engineer Customer Service

Irving, Texas, United States
March 10, 2019

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Smita Sharma

SAP MM Functional/QA/Support-Local positions only

Visa Status – Green Card(Permanent Resident)-No sponsorship needed

Looking only for junior level roles in QA or SAP-MM(No Lead or manager Roles)

Either Local – Irving/Dallas or nearby or employer allowing remote with occasional onsite.

Irving TX/732-***-**** OR 732-***-**** /


Around 7 years of professional IT experience out of which 4 years as a SAP MM Functional Consultant and 2 years as QA/Automation.

3 years of US experience and 4 years of India experience.

Extensive experience with Software Quality Assurance Testing on GUI based Client-Server & Web Based applications, Web Services and Data Driven Applications using Manual and Automated testing procedures.

Experience in testing the applications manually and using automated testing tools like Selenium (IDE, WebDriver), using both black-box and white-box techniques.

Experience in Black Box Testing (Equivalence partitioning & Boundary Value analysis), Integration Testing, Usability Testing, Smoke Testing, Functional Testing, System Testing, Batch Testing, Regression Testing, Database Testing & User Acceptance Testing.

Experience testing multiple browser applications using Cloud based VMs.

Highly adept at writing test plans and documenting a QA process and QA environment

Actively participated in numerous successful SAP implementation and post implementation projects.

Knowledge of Waterfall and Agile approaches of Software Development Life Cycle

Experience in writing Test Documentation (Test Plan, Test Scenario, Test Case)

Record and track issues/defects, follow through with fix resolution and validation; Bugzilla administration

Specialized in interfaces to Inventory and materials management sub-systems.

Ability to learn quickly and take up new tasks and responsibilities.

Can work effectively in cross-functional team environments and experience of providing training and knowledge transfer to business users and technical users.

Strong organizational and people skills in drawing out requirements from customers and an excellent team player.

Well versed in STLC and can work in Agile projects.

Ability to work in fast paced environment.

QA/Testing training from leading IT institute in India.


Part-time(remote) QA/UAT Tester at American Express Phoenix AZ via prime vendor.

POS at Kohls

Volunteer work at public schools in IL and AZ.

Technical recruiter for various INCs and LLCs

QA/UAT Tester at CitiGroup Warren NJ.

SAP MM functional consultant for Eastman Kodak Company, NY USA

SAP MM functional consultant for Reliance InfoComm Mumbai INDIA

Procurement and Inventory Management Engineer for Tata Teleservices Mumbai INDIA

Research Associate for IIT Mumbai INDIA




ERP : SAP R/3 MM, SD (ECC 6.0)

RDBMS : Oracle, MS SQL.

LANGUAGES : Oracle 10g PL/SQL and Java.



Defect Management Tools: JIRA, HP QTC


Performance Testing : JMeter

Automation Testing : Selenium


Bachelor of Engineering (Electronics), Mumbai University, India.

Oct 2018 onwards

Employer: TTEC

Client : Best Buy

Role Played : Technical Customer Service Representative

Inbound Technical Customer Service Representative for Best Buy

Oct 2017 – Sep 2018

Client : American Express Phoenix AZ

Company: Deep Thinking Brains LLC(Independent Contractor via Primary Vendor Impetus)

Role Played: Part-time UAT/ QA Tester

myCA – My Card Account is American Express Customer facing portal via which Customers check their card transactions, make payments and access various offers. This position is backfill position in US work location (working remotely) as the testing team member’s visa extension was rejected. Now he is working from Vendor’s India location. I am working during US timings(part-time) and co-ordinate with him to perform UAT, smoke and performance testing which is required to be done with the end user. It’s 4 hours per day kind of work during Monday-Thursday Phoenix local time.

Roles & Responsibilities:

Prepared Test plans, test scenarios and test cases going thru System/Functional Requirements documents.

Defect management using JIRA.

Co-ordination with the Business users, project management office and Development team.

UAT Testing.

Check-out during Production releases.

Performed Black-box testing, System Testing, Data Integrity Testing, Regression and end-end testing

Testing of Amex mobile App on Apple/Android devices.

Performance testing using JMeter.

Offshore/onsite co-ordination with the Vendor offshore team.

Nov 2017 – Jan 2018

Point of Sales at Kohls(Mc Arthur Blvd Irving TX)

Worked as a point of sales during the critical holidays seasons at the neighborhood Kohls.

Any other duty/task assigned apart from the POS was also handled by me during the job.

Flexible enough to work on the weekends with minimal notice via kronos.

Overall good feedback and willingness by the employer to be rehired.

Feb 2017 – June 2017

Client : Sonoran Foothills Elementary School Phoenix AZ

Company : Volunteer Work

Role Played : Volunteer Assistant

Roles & Responsibilities:

Working as a Volunteer

Helping kids during field trips and other school events.

Dec 2014 – June 2015

Client : GreenBrier Elementary School, Arlington Heights IL

Company : Volunteer Work

Role Played : Volunteer Assistant in Computer Lab & Library(part time)

Roles & Responsibilities:

Working as a Volunteer

Helping Staff and students for the check-in/check-out of Library materials.

Assisting students in the Computer Lab

Oct 2012 – Dec 2013

Client : CitiGroup, Warren NJ

Company : Ganga Hudson LLC(Independent Contractor via Primary Vendor(Infosys)

Role Played : QA Tester

PWM(Private Wealth Management) is public facing global website which is used by HNIs(High Networth individuals) to manage their portfolio via Citi-PWM website.

Roles & Responsibilities:

Prepared Testing strategy with the Test Manager.

Prepared Test plans, test scenarios and test cases going thru System/Functional Requirements documents.

Defect management using JIRA.

Co-ordination with the Business users, project management office and Development team.

Coordinating with Ethical hacking and penetration testing team during various initiatives.

UAT Testing.

Check-out during Production releases.

Performed Black-box testing, White-box testing, System Testing, Data Integrity Testing, Sanity, Regression and end-end testing

Offshore/onsite co-ordination with the Infosys offshore team.

Oct 2011– Dec 2011

Company : Rapid Infotech Inc., New Jersey

Role Played : Technical Recruiter/HeadHunter.

Roles & Responsibilities:

Dynamic, results-focused full life cycle recruiting professional with commitment to client service and creative recruitment.

Build and maintain candidate relationships to ensure a consistent talent pipeline.

Proven ability to self-manager multiple positions by sourcing, screening, qualifying, coordinating interviews, negotiating and closing candidates.

June 2007 – April 2008

Client : Eastman Kodak Company, NY

Company : Everest Technologies, Atlanta, GA

Environment : SAP SD, MM, FI ECC 6.0, Oracle 10g PL/SQL.

Role Played : SAP MM Consultant.

Roles & Responsibilities:

Creation of Master records which includes Material, Vendor, Purchase Info Records, Source List and also customizing the same as per the client’s requirement.

Part of the complete Procurement Cycle- Creation of Purchasing Documents which includes Purchase Request (PR), Request for Quotation (RFQ), Purchase Order, Scheduling Agreement and Contracts.

Providing Technical/Functional specifications for reports and guided ABAP developers.

Inventory Management–Goods Receipt, Stock Transfer Order, Goods Issue, Service Entry, Reservations.

Credit Memos

Configuration of Material types and assigned number ranges for different Material types.

Configuration of different Document types and number ranges for the same.

Configuration of field selection for Material Master and Inventory Management.

Providing authorization for Releasing documents.

Processing idocs.

Mar 2004 – Nov 2005

Company : Reliance Infocomm Limited, Mumbai INDIA

Department : Procurement Department

Designation : Engineer (L3 level)

Role Played : SAP MM Support, Material Master Guardian & Vendor Master Guardian

Roles and Responsibilities

SAP Helpdesk-Day to day problem solving on SAP MM

Power User, comprehensively completing the purchase cycle among all relevant procurement activities.

Providing training to user’s part of procurement Department

Regression and UAT testing.

Jun 2002 – Mar 2004

Company : Tata Teleservices Ltd, Mumbai, INDIA

Department : SCM Department

Designation : Engineer

Brief description of Project:

Part of Procurement and inventory management (SAP).


Purchase Order creation

Material Master - fields and significance

Vendor creation and Source list maintenance

Linkage to GRN and Asset modules

WBS / cost Center linkage to PO

Tax codes and financial impact

Reports reg. PO status/ types/ list etc..

PO from contracts

RFQ (Request for Quotation) and QTS handling

Octroi /freight/ pkg. chg. handling in PO

Payment terms in PO

PO Amendment

Inventory Management

Goods movement types

Reports - stocks/ slow-moving etc.…

Service Entry linkage to different types of Purchase Order

Project creation

Creation of WBS under project

Budget Distribution in WBS

Budget Actual Commitment reports

Sep 2000 – Jun 2002

Company : I.I.T. Mumbai, INDIA

Department : MRS (Microwave Remote Sensing) Lab

Designation : Research Associate

Brief description of Project : Dealing with various GIS Software


Research and Study of GIS based tools.

Development using Arc View, ERDAS and Gamma software tools.

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