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Customer Service Manager

Los Angeles, California, United States
March 09, 2019

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University of Phoenix, Pasadena, CA

Bachelor of Science Degree in Criminal Justice AdministrationAugust 2011 Rio Hondo Community College, Whittier, CAJune 2003 Associate of Arts Degree in Bilingual Education


Metropolitan Translators and Interpreters Inc.October 2005 – December 2013 LinguistLos Angeles, California

• Assist the DEA in its effort to prevent narcotic-trafficking, money laundering and terrorism throughout the United States.

• Provide translation, transcription and linguist services for private and government agencies.

• Translate and transcribe clients’ documents (English-to-Spanish or Spanish-to-English), as submitted through company website or other means.

• Edit materials to ensure that content and tone of translated materials accurately reflect that of the original document(s).

• Maintain highest levels of confidentiality and accuracy through processing of documents. Cathedral College Preparatory High School, Development OfficeAs-needed TranslatorLos Angeles, California

• Translate Parent Student Handbook from English to Spanish.

• Edit and proofread translated documents.

• Ensures materials are grammatically and idiomatically correct.

• Ensure customer service satisfaction.

Alhambra Unified School District 2011-present

Translator As needed

Vantage Asset Management June 2004-

October 2005

Secretary Temple City,


• Translate leasing contracts into Spanish for tenants.

• Serve as interpreter between tenants (or prospective tenants) and property managers, as needed.

• Conduct property inspections of repairs performed.

• Supervise work of 25 property maintenance employees in such roles as painters, plumbers, and general contractors.

• Provide secretarial duties, such as answering phones, provide support to manager, create reports. SKILLS

Bilingual: fluent in English and Spanish

Administrative professional with 8 years of experience. Expertise in document translation and operation of most office machines; Type 60 wpm Strong skills in customer service, effective communication skills, attention to detail, planning, and organizing.

Computer Skills: Microsoft Windows: Microsoft Word, Excel and Power Point; Red Wolf; Voice Box, Penlink.

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