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Customer Service Administrative Assistant

Calgary, AB, Canada
March 09, 2019

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587-***-**** Calgary, AB


Petroleum Engineering University of Zagreb / Croatia / 2005 - 2010 Geodetic Technical School Geodetic Technician / Geo High School / Croatia / 2001 - 2004

Goethe Institute School of Foreign Language German Language / Croatia / 2000 - 2005


Walmart – E-Commerce Online Department

Customer service specialist / Calgary, AB / 2017

Working in a new department for online grocery orders

Providing customer support, promotion of the service

Compiled detailed reports of the new service, including application of new technologies, technical challenges and issues faced during execution

Erste & Steiermarkische Bank – Sector of Risk Management Customer support for credit risk / Croatia / 2014 - 2016

Phone support for users of Master/Visa/Diners cards

Fraud monitoring and authorization

Analyzing credit risk in banking organization

Provided customer support and maintained open

communication to inspire trust and promote various services Croatian Post Bank – Credit department

Administrator / Croatia / 2010 – 2014

Various administrative tasks

Managing loan record of bank employees, organizing archives

Worked closely with different notaries in maintaining public records

Sorting and distribution of mail, ordering and maintaining office supplies

Weber Escal

Distributor / Croatia / 2008 - 2010

Distribution of various advertising leaflets


Edo Japanese Calgary, AB

Cook 2018

Good Earth Calgary, AB

Barista 2017

Hodak Geo Surveying Office Croatia

Surveyor 2004


6 years of experience working in bank administration and customer support, managing and distributing information in the office, coordination and implementation of office procedures

Coordinated meetings with various companies and

businesses during bank promotions, attending and trying to acquire feedback and troubleshoot any challenges

Composition and data entry for revision

Cooperated and organized work with public notaries for statements of affairs

Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization from senior executives to support staff within and outside of the company

Customer and sales spot support for credit card

authorizations that also included fraud monitoring

Risk analysis in providing credit card authorizations to minimize potential losses

Proven ability to function effectively in a team environment

Hands-on experience with MS Office package, various bank programs, and Cisco equipment

Customer service specialist in the Walmart online grocery department, worked closely with the IT team in resolving issues, helping to promote the entire content of the service

Self-motivated and able to work with limited supervision, strong analytical, organizational and planning skills


Worked as part of a team in the Erste & Steiermarkische bank, a team which received the Best Corporate Performance Award 2014, for significant growth with users, based on the number of issued cards, traffic on them, traffic on the Travel Account, and total turnover during the year. Worked as part of a team at Walmart Sage Hill Super centre, first in sales and growing demands coming from the new eComm - Online grocery pickup service.

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