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Life Insurance Manager

Wylie, Texas, United States
March 09, 2019

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Location: Wylie, TX *****

Telephone # 972-***-****


Telecommunications Expert

Project Management Experienced

Financially Knowledgeable

Banking Experienced

Sales Experienced Bilingual English/Spanish

Certified as Spanish Immigration Court Interpreter Texas General Lines Health and Life Insurance Licensed EDUCATION:

UNAM, Mexico, Mexico, Mexico

3+ Years College, technical or vocational school

Major: Business Administration


Immigration Court Interpreter Certification

ITIL V3 Certification

TX Health and Life Insurance Certification


Service Delivery Coordinator

DISYS/XO Telecommunications

July 2018 – March 2019 Dallas, TX

Order Acknowledgement – review all pertinent order details with the customer and set expectations for communication and installation timeframes

Project Coordination – scheduling activity is performed at this task; LEC and/or Network FOC dates are communicated to the customer and an activation date is set based on XO scheduling guidelines Coordinates with Dispatch, Field Operations and Activations to schedule the onsite testing (PTD) and activation of the service

Serve as the “quarterback” and is responsible for the order completing on the scheduled date; this includes internal escalation as needed with other teams to ensure the order is on track to meet the date set with the customer. Ensure project/orders are delivered on time, striving to exceed customer expectations. Effectively communicate dependencies and project status to customer and others as needed. Apply solid knowledge of the organization, influencing others through effective matrix management skills to ensure a positive outcome for both the customer and XO

UNUM Life Insurance Company of America

Benefits Consultant Dallas, TX

October 2017- July 2018

Provided in-depth knowledge and understanding of all group, and voluntary offerings as well as the multi-life individual products (Income Protection and Individual Long-Term Care), to provide complete on-site benefit enrollment services to eligible clients and/or family members. Verizon Enterprise Solutions, Irving, Texas

Senior Analyst Order/Project Manager

Apr 1993 - Mar 2017

Supported multimillion dollars implementation projects Ranked Top 5% order manager for 17 years Twenty-four years of consistently exceeds performance reviews Acted as Project Manager on multiple large project installation coordination Successfully migrated multiple Fortune 500 Corporate customer from other Telecom carrier’s networks to Verizon. Coordinated and implemented installation of new domestic and international data (Ethernet, PIP, MPL, E-Line, P-P PL, FRLY, Managed Services, and Diversity) and voice circuits (Virtual private networks, Toll Free, Local, VOIP) for VES corporate customers.

Reviewed and verified order Specs with Sales and Customer prior to submitting to the proper downstream groups Tracked and escalated for installation benchmarks (ASR, FOC, Loop Delivery, and Activation) during circuit’s implementation process.

Interacted with internal groups (sales, provisioning, Telco Management, international support) and external customers (LEC, PTT, CPE vendors) to resolve order installation issues. Created, maintained and provided updates on conference calls with customers.

Consistently exceeded all customer and organizations installation SLA goals. Looked by peers and management as Subject Matter Expert on multiple Telecommunication implementation processes.

Supported Projects:

Migrated Xerox, AIG, BOA, Voice and data networks from ATT, Sprint to Verizon Upgraded Networks from Frame Relay to PIP and then to Ethernet for AIG, BOA, SunGard. Moved multiple toll-free services from ATT, Sprint to Verizon services.

Migrated Multiples Dedicated voice lines from other carriers to Verizon VNET Created dialing plan, routing plans and NCR tables for multiple voice projects

Toll Free Resporg porting and customized routing, POTS and DID porting Additional Information

Exceptional +FICO Credit Score

Proven record of success working for Fortune 500 companies providing telecommunications support to major international corporations, AIG, Fidelity, Bank of America, IBM, Perot Systems, SunGard, EDS, Carlson Travel. Fully Bilingual English and native Spanish speaker. Writing, reading and understanding (technical, financial, legal, conversational)

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