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Sales Customer Service

Lakeville, MN
March 11, 2019

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Colleen Bradsher

Prior Lake, MN


Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator

Avada Hearing Care - Burnsville, MN

May 2018 to Present

Customer Service Call Center Representative

Jeff Belzer's Chevrolet - Lakeville, MN

October 2017 to Present

Schedule service appointments

Beauty Advisor

Boots Retail USA Inc - Burnsville, MN

April 2017 to July 2017

Greet customers in a friendly, outgoing manner

Provide personal consultation and makeover appropriate to each customer Demonstrate expert knowledge of Boots products & the Boots company Build great customer relationships to maximize sales and encourage repeat business Deliver exemplary expert customer service

Achieve sales goals and department share percentage goals Complete required sales reports per District Manager request Client Services Representative - Seasonal

H&R Block - Apple Valley, MN

January 2017 to April 2017

Greet clients in a personalized, warm, friendly, and inviting manner by using proper phone and office protocol

Match clients to tax professional that is best available to fulfill the client needs by using tools and systems provided such as Client Matching, Client Check-in, Appointment Manager, and Prior Client Calling Program

Schedule clients the way they want to be scheduled Manage client wait time expectations

Set clear expectations and explain drop-off procedure Assure client focus, confidentiality, and privacy before, during, and after service Identify and communicate products or services to help unique client needs Identify front desk service barriers and proactively offer solutions Handle client exits by verifying current and future needs have been met Own resolution of client issues, using appropriate escalation process, as needed Treat everyone as a client and ensure all interactions positively reflect H&R Block Understand and follow all office procedures and systems, including opening, closing, POS, cash drawer reconciliation, paperwork filing, and H&R Block products Promote Teamwork & Collaboration

Front Desk Associate

Massage Envy - Edina, MN

August 2016 to November 2016

As a front desk associate at this Massage Envy franchised location, essential responsibilities revolve around providing excellent services to members and guests Greeting members and guests upon arrival

Answering phones, scheduling, changing or canceling appointments Setting and checking members and guests in and out for appointments Promoting the Wellness Program, Re-engaging inactive members Keeping management apprised of member concerns and following manager’s policies, procedures and direction

Staying updated on retail products and promotions

Beauty Advisor

Herberger's - Clinique Counter - Bloomington, MN

June 2016 to August 2016

Meets/exceeds Clinique daily counter sales and standards through the Clinique Consultation Invites clients into a warm, welcoming environment Listens well and uncovers individual client needs

Advises and teaches clients custom-fit skin care and makeup application. Shares expert product knowledge and demonstrates custom-fit solutions Builds business through creating new Clinique clients Continually invites potential clients to the counter Participates in planning and executing special events and promotions. Builds a loyal clientele through follow-up contacts and creating/maintaining client relationships Maintains an efficient, pristine counter and personal Clinique image Works with Counter/Business Manager to ensure merchandising and counter standards are met: Practices hygiene standards, check in new stock, take inventory, clean counter and testers Represents and maintains Clinique Consultant brand image at all times Retail Sales Associate

Cosmoprof - Burnsville, MN

July 2015 to February 2016

Ensure that the optimal customer experience is achieved by assessing customer needs and explaining features and benefits on our products, taking pride in an excellent store appearance and maintaining high standards of merchandising

Accountability: Record all sales transactions in the Point of Sale System and handle all monetary transactions accurately and effectively

Have a Bias for Action: Follow safety and security rules and procedures, as well as Company policies Act as One: Demonstrate the highest level of ethical standards, with a drive to uphold and embrace our

“Culture of Can Do”

Be an Innovator: Keep current with beauty trends, share knowledge and ideas with our professional customers and come up with new ways to promote our products Talent Building: Participate in a work environment that upholds Company Culture and Values by working together to provide superior customer service and performing to the team’s highest potential Direct Mail Marketing Consultant

Dollars & Sense Magazine - Edina, MN

August 2014 to March 2015

Dollars & Sense is a full color direct- mail advertising magazine received by over 100,000 households, in 20 separately zones issues, throughout Minnesota Dollars & Sense has established its self for the past 35 years as a leader in Direct Mail Adverting throughout the Twin Cities

Responsible for overseeing local markets, handle existing accounts and establish new accounts Community Marketing Executive

Welcome Wagon - Lakeville, MN

2013 to 2014

Lakeville, Minnesota • 2013-2014

Welcome Wagon is the world's largest welcoming service to the new homeowner with a variety of products, designed to help our customers - our partners - build their business Responsible for introducing Welcome Wagon's time tested marketing products: Personalized Welcome Wagon Books, Postcards, and Online Advertising programs to local business owners, within a protected territory

Responsible for developing a profitable sales territory through in-person calls, correspondence and telephone contact

Consistently meets the pro-active selling requirements (75-100 calls per week - tele-prospecting), e- prospecting, appointments, obtaining partners and creating strategic marketing campaigns Meet monthly sales goals and quotas

Achieved sales incentive contest to earn bonuses

Successfully and skillfully gain business and increase existing business Account Executive

Residence Inn and Courtyard by Marriott at CSM Lodging - Bloomington, MN 2011 to 2013

Bloomington, Minnesota • 2011-2013

Marriott's First Class Standard hotels owned and managed by CSM Corporation. Account Executive

Responsible for uncovering new business development, maximize new and existing relationships. Strategically work in conjunction with the sales team to meet/exceed hotel's sales goals and market share

Responsible for duo property, pro-active and re-active Corporate Sales within the Airlines, Airport projects, Government both group and transit, and Education Markets Partake in the planning and execution of all outside sales blitzes Successful group bookings from blitz

Consistently meets the pro-active selling requirements (55 calls per week - tele-prospecting, e- prospecting, appointments, and on-site tours)

Consistently achieve quarterly sales goals and quotas Build strong relationships with customers, and modeling strong communication skills as a means to keep existing clients and retain new ones


Certificate in Meeting and Events Management

Dakota County Technical College - Rosemount, MN


Microsoft Office Suite, MAC Entourage, Customer Relationship Management, Salesforce, Delphi, Marsha, Adobe Acrobat


Meeting & Events Planning Certificate

May 2010 to Present

Additional Information


Microsoft Office Suite: PowerPoint, Excel, Windows MAC: Entourage, Customer Relationship Management, Salesforce Adobe Acrobat


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