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Secretary Clerical

Kennewick, Washington, United States
March 11, 2019

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Monica Durflinger

**** * ******** *****

Kennewick WA 99336

Cell: 509-***-****


Twenty years’ experience in office, clerical and customer relations. Supervision in the private sector with office personnel as well as union personnel. Customer service specialist ensuring not only the customers satisfaction but that schedules, contracts and financial documents were complete and met government and company policies. Performed work to DOE processes and procedures to ensure the successful completion of many job tasks many of which required government clearances.


February 2016 - September 2017 Lucas Engineering and Management Services, Inc – Direct Contract for MSA

Richland, WA. 99336 (200 East Tank Farm/Federal)

Training and Conduct of Operations Clerk

Supervisor: Bobby Bates

Provided routine and non-routine administrative and clerical duties for the office of the Vice President of Training and Conduct of Ops, the Director of Conduct of Operations, and the Manager of Training.

Review and prepare responses to the communications coming and going from these offices.

Schedule meetings both internally and externally as needed based on current activities and priorities.

Plan., Coordinate and support various projects including but not limited to recognition events/luncheons

Participate in the preparation and analysis of various reports and internal/external presentations.

Prepare and coordinate outgoing correspondence for the Vice President, Director or Manager’s signature.

Coordinate and attend all Vice President, Directors, and Manager’s staff meetings.

Interact with DOE-RL on issues that arise.

July 2015 to February 2016 Man Power – Direct Contract for MSA, Richland, WA. (200 East Tank Farm/Federal)

Document Control Clerk

Supervisor: Carrie Fenton

February 2012 to March 2015 Yakima Federal Savings and Loan Kennewick, WA Teller and Lead Customer Service Professional

Opened and Closed Accounts

Posted night deposits

Supervised/Trained other tellers

Balanced cash at close of business every day.

Verified government documents were correct and filed in a timely manner. December 2010 to February 2012 Desert Valley Eye Care Kennewick, WA Dispensing Optician Apprentice/Office Manager

Scheduled appointments

Handled all Purchase orders

Handled all insurance billing issues

Interacted with customers to ensure glasses and accessories fit properly and that customers were happy.

Inventoried, ordered and stocked office/optical supplies. February 2009 to December 2010 City of Richland Richland, WA. Accounting Clerk

Posted payments for customers.

Received, sorted, and sent department mail.

Invoiced customers for city services.

Reconciled daily cash.

Prepared daily deposits


Columbia Basin College

Prerequisite and entry level classes for future degree

Maintained a 3.7 GPA during this time.


Proficient in Microsoft Office Suite 2013

OC/OUO trained

OCRWM qualified

Proficient in many DOE/Hanford Site software suites (Smart Plant, IDMS, Etc.)

Customer Relations training

Accounting skills (Book keeping, Banking skills)

Proficient in procurement skills (ordering, stocking, and inventory)

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