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Administrative Assistant

Winnipeg, MB, Canada
March 11, 2019

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Adélia Hanzen Mokdse

*** ******* ******, ********, ********, R3B 2B5

Phone: 204-***-**** Email:


Reliable and driven individual with strong time management, multitasking and prioritization skills offering 13+ years of experience in the Banking industry supported by educational qualification in Foreign Trade

Dedicated Administrative Assistant, motivated to maintain satisfaction and contribute to company success

Knowledge in Prevention Money Laundry, Concepts of Operational Risk, Compliance

Computer skills: Microsoft Office Word, Excel, PowerPoint and Outlook

Skills and Abilities


Supported the Human Resources department with new hires, transfers, leaves, retention, promotion, benefits, training scheduling and documental records.

Assisted with Planning and Quality Assurance for the Customer Relationship Management campaigns.

Processed expense accounts, identifying discrepancies, making corrections to ensure the budget target considering the determined amount for the department.

Maintained equipment and office supplies, photocopied, printed, opened, sorted, and distributed incoming correspondences, including faxes and email for the flown of information.


Assisted the Marketing and Promotion department with monthly small events to reward and recognition, years of service, birthday and special announcements.

Greeted visitors and determined whether they should be given access to specific individuals.

Provided internal documents to support the team with flow of information and easy access to soft and hard files.

Developed and maintained administrative procedures and processes, coordinated the flow of documents.

Customer Service Skills

Handled internal customer issues answering questions by email and phone making sure that the product and service would be delivered to the client.

Developed a Manual for Commercial Relationship Management (CRM) Platform Question and Answer folder used in branches and remote sites to help employees manage and understand how to achieve goals aligned to the company objectives.

Assisted in training thirty-five thousand employees within one year presenting in person and remote training of a new system for customer banking products and services.

Provided with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.


Administrative Analyst 2016-2017

Bradesco Bank Curitiba, Brazil

Administrative Analyst 2011-2016

HSBC Bank Curitiba, Brazil

Secretary 2010-2011

HSBC Bank Curitiba, Brazil

Administrative Analyst 2005-2010

HSBC Bank Curitiba, Brazil

Education and Training

Business English 2016

Buchmann English School Curitiba, Brazil

Post-Graduation in Business Planning and Management 2012

FAE Business School Curitiba, Brazil

Graduation in Foreign Trade 2007

FATEC International Curitiba, Brazil

Community Service

Administrative Assistant 2018 - Present

Honorary Brazilian Consulate Winnipeg, Manitoba

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