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Customer Service Representative

Winnipeg, Manitoba, Canada
March 08, 2019

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Harriet Jane (Shelley) Carpenter

** ********** ******

Winnipeg, Mb R2C 2R7

Phone #: 204-***-****

Email address:

Objective: To obtain full-time employment in a customer service environment. Education

Aboriginal Broadcast Training Initiative

Association with Red River Community College

119 Sutherland Avenue


Elmwood High School

505 Chalmers Avenue


Completed Grade Twelve

Work Experience

March 31, 2008-Current Manitoba Hydro

360 Portage Avenue

Winnipeg, Manitoba

Customer Service Representative: Inbound Contact Centre, assisting customers with their billing inquiries, Power Smart inquiries, emergency outage calls and responding to customer emails.

May 24, 2005-May 31, 2008 South Beach Casino

One Ocean Drive

Brokenhead First Nations, Manitoba

Table Games Dealer: Table games dealing in various games, assisted customer’s with basic strategy in games such as; blackjack, double deck blackjack, three card poker, pai gow poker, fortune pai gow poker and texas shootout poker.

Nov. 2006-Aug.2007 Salvation Army Thrift Store

McPhillips Street


Sales Associate:

Dec. 2001-June 2004 ReachCanada Contact Centre Limited 5flr-300 Carlton Street


Customer Relations Specialist: Inbound Contact Centre, provide ongoing support to Customer Relations Representatives, implement, administer team, corporate policies & guidelines with Senior/Customer Relations Representatives, assess team performance, deliver performance reviews, developed and implement action plans as required. Provide all Product Knowledge and Sales training for team members, respond to or assume responsibility for escalated customer concerns.

Aug. 13, 2001- Dec. 2001 Livebridge

5flr-300 Carlton Street

Team Lead: Sam Genaske


Bridge Representative: Inbound Contact Centre, assisting customers with their newspaper accounts. For example, adding new subscriptions, complaints/missing paper and billing inquiries. Oct. 2000-Sept. 1, 2001 Downtown Watch

426 Portage Ave

Supervisor: Gloria Cardwell-Hoeppner


Goodwill Ambassador Downtown Watch Program: I was a goodwill ambassador for the Downtown watch program, provided information about downtown events, businesses, transit operations, and tourist attractions. We also served as additional "eyes and ears" for the Winnipeg Police Service, skilled in observation techniques, trained in non-violent conflict resolution and mediation methods. Mar. 2000-Oct. 2000 Anokiiwin Training Institute

260 St. Mary Avenue

Project Trainer: Hugh Coburn


Aboriginal Ambassador Downtown Watch Program: During this program I served as a Team Leader and Valedictorian for our class, I have attained my first aid and CPR plus Canadian Firearm's Safety Course/FAC.

Oct. 1998-Mar. 2000 Adecco Agency

Contract for Reader's Digest Magazine

180 Main Street

Supervisor: Nicole Morin


Call Centre Associate: Worked with 80-100 associates in our centre, answering calls from the United States customer's regarding their account with Reader's Digest. For example, billing statement inquiry, credit card payments, create new subscriptions and general information inquiries.

Volunteer Experience

Manitoba Housing Congregate meal program at 515 Elgin Avenue Senior’s 55 plus apartment block.


Phyllis Prairie, Kitchen Cook/Supervisor, Manitoba Housing


Jason Balonyk, SouthBeach supervisor 204-***-****

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