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Medical Customer Service

Calgary, Alberta, Canada
March 08, 2019

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Deborah Corbett

Langdon 403-***-****


Highly motivated and skilled professional seeking career advancement within an organization that welcomes fresh ideas, initiative, and dedication. Trained as a Medical Office Assistant including office operation, First Aid and CPR.

Qualifications Summary

• Trained in accounting, anatomy, physiology, medical terminology, transcription, clinical procedures, practice management software, medical billing, patient assessment, patient scheduling, infection control, pharmacology, medications, and related areas of healthcare.

• Caring and compassionate; ability to maintain confidentiality and able to relate well with others in stressful situations.

• Able to communicate complicated concepts in an understandable manner both verbally and in written form matching the message to the audience.

• Several years of experience in an office environment, understanding business processes and building successful client relationships. Adept at multitasking, prioritizing, critical thinking, decision making, office administration, documentation, and administration.

• Experienced in supervision, training, and motivation of personnel.

• Data entry – 60 - 80 wpm.


Diploma in Medical Office Administration – CDI College Graduated with Honors – 93%

Core: Health Care Communications; Medical Language I & II; Medical Transcription I & II; Medical Office & Clinical procedures; Medical Billing; First Aid & CPR Business: Microsoft Outlook; Microsoft Word; Microsoft Excel; Professional Skills; Effective Business Writing; Keyboarding; Business English and Proofreading Deborah Corbett pg.2 403-***-**** PROFESSIONAL EXPERIENCE

Medical Office Administration Practicum Placement June 2017 The Good Samaritan Clinic Calgary, AB

• Trained with PS Suite software to manage patient electronic medical profiles and records.

• Took height, weight, and performed eye exams as required.

• Performed electronic patient chart maintenance, processed internal and external diagnostic reports.

• Patient referrals; patient history intake forms; outgoing referral requests and physician notes.

• Confirmed patient appointments, made changes/cancellations as necessary.

• Reception duties answering phones, greeting patients, managing faxes, emails and filing. Head Groomer – Owner/Operator 2003 – present

Deb’s Dog Grooming Langdon, AB

• Attended Alberta Dog Grooming School for 4 months, 5 days/week to obtain certification

• Booking grooming appointments/managing day to day schedule

• Hiring and training staff as required

• Grooming all sizes/breeds in breed specific clip, from bath, blow-dry, style and clip

• Community involvement in Langdon for fundraisers, Langdon Days, parades. Payroll Administrator 2001 – 2002

Pinnacle Payroll Services Calgary, AB

• Payroll outsourcing for Trans-Alta Utilities using SAP payroll system

• Payroll using Quickbooks payroll system for smaller companies as required

• Customer service visits/meetings to ascertain quality and service were being attained

• Testing/troubleshooting of a new payroll system

Payroll and Benefits Administrator 1989 – 2001

ATCO Structures Ltd. Calgary, AB

• Administered RBC payroll software to process pay for hourly payroll employees, Canada wide

• Facilitated all Union contracts increases and benefits, as required, based on hours worked

• Synchronized and administered all employee health benefits, setting up documents as required with all employees, including large group benefit information sessions with union employees all going on benefits simultaneously.

• Balanced and reconciled all hourly payroll accounts

• Social Club member assisting with Christmas Party, all occasions, corporate party and event planning

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