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Administrative Assistant Customer Service

Cypress, TX
March 08, 2019

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Belinda G. Garza

***** ******* **** ****

Cypress, Texas 77433

281-***-**** (home) and 361-***-**** (cell)


To obtain a position with a company that will enable me to apply my meticulous finance skills and strong organizational skills, as well as my genuine customer service experience.


Texas A&M University, Corpus Christi, Texas – BBA – Major: Finance

Coastal Bend College – Beeville, Texas, Associate of Science – Major: Business Administration


Outstanding Achievement Award in Business Administration

Graduated from Coastal Bend College with High Honors

Excellent Performance in Basic Accounting Courses Award – Texas A&M Corpus Christi


Assistant Manager – Dress Barn – Houston, Texas – 10-17 to 09-04-18

•Assisted the Store Leader in all aspects of the store operations to maximize sales;

•Implemented visual standards and directives;

•Assisted the Store Leader in training and developing stylists in all phases of store business including operations, merchandising and sales training, how to achieve personal sales excellence;

•Ability to increase business through recruiting and developing store associates;

•Supplied exceptional Customer Service;

•Demonstrated strong organization skills with the ability to multi-task in a fast-paced environment;

•Fostered open dialogue and created a respectful work environment.

Stylist – Dress Barn – Houston, Texas – 12-15 to 6-8-17

•Provided assistance and support to Manager/Assistant Managers to meet daily projections in sales, and prepared new merchandise freight to display in store;

•Provided excellent customer service to clientele with clothing, accessories and at check-out register.

Part-time Store Associate – Dress Barn – Cypress, Texas – 8-13 to 10-14

•Provided assistance and support to Manager/Assistant Managers with daily projections in sales, store floor changes and prepare new merchandise freight to display in store;

•Provided excellent service to clientele with clothing, accessories and at check-out register.

Finance Analyst, American Bank – Corpus Christi, Texas – 9-05 to 10-12

Investment Portfolio

•Reconciled general ledger to the security portfolio and prepared monthly amortization/accretion entries; Updated internal excel spreadsheet of all securities;

•Tracked maturities, payments, and potential calls of securities. Set up trade settlements for securities purchased;

•Managed pledge requirements and reporting as well as monitored and booked security payments for third parties;

Asset/Liability Management

•Prepared Liquidity Analysis, Security Roll-Off, Security Transactions/ Portfolio by Type Reports;

•Managed deposit/consumer loan interest rate surveys; requested and monitored deposit rate changes within the competitive market;

Regulatory Reporting

•Prepared TEFRA Tax monthly payments and Annual 945 report;

•Prepared call report schedules and reports for consolidated holding companies such as FR Y-11,

•FR Y-9LP, and FR Y-9C;

Accounting Activities

•Maintained and reconciled fixed asset accounting, depreciation entries, added/deleted assets;

•Maintained and reconciled prepaid accounting;

•Reconciled multiple general ledger and demand deposit accounts;

•Contributed to a plan to recreate a daily report that enabled me to be more efficient and allowed me to take on new job duties;

•Assisted Cashier and CFO with projects, back up to Accounts Payable Manager, Liaison for Internal and External Auditor examinations.

Trust Administrative Assistant, American Bank - Corpus Christi, Texas, 8/01 to 6/05

•Provided administrative support to officers by reviewing and preparing policy revisions and with business development process. Implemented creative ideas onto Excel or Power Point;

•Provided backup support to Operations Officer, whose duties consisted of, balancing daily work, investment of money and transfer of investments as directed;

•Reconciled several checking and general ledger accounts;

•Planned and coordinated staff, customer, and luncheon meetings.

Loan Assistant, American Bank – Corpus Christi, Texas, 3/00 – 8/01

•Assisted Branch Executive/Senior Lending Officer with collection of overdrawn/past due accounts, correspondence/loan documentation and reducing loan exceptions.

Administrative Assistant, QA Assistant, Coastal Home Health, Inc., Alice, Texas, 3/98 – 9/99

•Assisted Owner and Executive Director with daily issues, including, company complaints, problems and/or concerns;

•Helped with all Plan of Correction documents resulting from survey or audits;

•Compiled, maintained, and implemented weekly projection reports consisting of actual versus projected client visitations. Checked production status on all company offices;

•Periodically audited patient charts to assure compliance.

Director of Operations Assistant, Coastal Home Health, Inc., Alice, Texas, 9/97 – 3/98

•Assisted the D.O. with lease contracts and correspondence;

•Assisted the Physician Liaison department, with follow-ups on employee production, new referrals, and physician contacts;

•Communicated daily with all companies, about status, census, admissions, and discharges;

•Planned, coordinated, and attended all Advisory Board meetings;

•Helped with Additional Development Requests including, attention to submission deadlines, documentation placement, and correspondence to Intermediary for Registered Nurses. Tracked all patient denials and sent quarterly reports (losses and gains) to Executive Director and Administrator;

•Supervised Corporate Office receptionist.

Executive Secretary, Coastal Home Health, Inc. Corporate Office, Alice, Texas, 2/96 – 9/97

•Provided administrative support to Director of Operations.


Exceptional attention to accuracy and details. Excellent computer skills including Microsoft Office (Word and Excel). Strong communication, organization and prioritization skills. Good typing and ten-key levels.

Bilingual. Notary Public.

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