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Customer Service Social Media

Location:
Nairobi, Nairobi, Kenya
Salary:
20,000 and above
Posted:
March 08, 2019

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Resume:

EDUCATION

EDUCATION BACKGROUND

Date Certificate Institution.

****-**** ******* ** *********** and tourism Management Kiriri Women University of Science and Technology.

****-**** ***** ******icate of Secondary Education Lema Girls Sec School.

2003-2011 Kenya Certificate of Primary Education Vitale Primary School.

LINET MUENI MUSEMBI

Customer service

PERSONAL STATEMENT

To achieve professional excellence in my field that will provide me with opportunities to fully utilize and develop my knowledge and skills. I am easily motivated, confident, honest and dedicated to my job.

PROFILE

High degree of autonomy and tolerance with ability to work efficiently under pressure and minimum supervision.

Ability to combine patience and determination in highly demanding situations for best results.

Ability to work and study in a multi-cultural environment.

Ability to grasp new concepts, ideas and integrate them into desired results.

Good leadership and decision making coupled with strong organizational skills.

Excellent verbal, written communication skills and interpersonal skills.

Confident, articulate and professional communication abilities.

An excellent team player.

CONTACT

PHONE:

ac8pqo@r.postjobfree.com

073*******

lynett mueni.

mueni lynett

REFEREES

Alexander Musau

Alexander and Company LTD

P.O BOX 548**-*****

Nairobi

Tel. 072*******

Alex Muchiri Kirabui

Innovex Computer Bureau

P.O BOX 456-00100

Nairobi

Tel. 071*******

WORK EXPERIENCE

2017 – 2018: Regent Automobile Assessors

Position: Marketing executive

Duties:

Posted about our products/services online (e.g. social media and forums).

Created, shared and responded to online reviews.

Networked and build trusting relationships with potential customers.

Informed potential customers on products and services.

Used word-of-mouth marketing techniques, like referring our company to friends.

Monitored online comments and respond or forward to the Marketing department.

Assisted in organizing marketing events.

Tracked customers’ preferences and suggest advertising and positioning ideas.

Provided feedback to the Marketing and Product departments regarding customers’ requests.

Tracked and report on competitors’ marketing activities.

Sept.2017-Dec.2017 Valencia hotel

Position: Customer service

Duties:

Provide the perfect service experience for every Guest

Ensure the Guest feels important and welcome in the restaurant

Ensure hot food is hot and cold food is cold

Adhere to timing standards for products and services

Present menu, answer questions and make suggestions regarding food and beverage

Serve the Guest in an accommodating manner

Apply positive suggestive sales approach to guide Guests

Assist in keeping the restaurant clean and safe

Provide responsible service of alcoholic beverages

Deliver food and beverages to any table as needed

Dec 2015 – August 2016 Alexander and Company LTD

Position: Personal Assistant

Duties:

Welcoming guest into the company and guiding them to their various views

In charge of the switch board

Receiving all incoming calls and switching them to the relevant people.

Booking dairies for the managing director.

Attending meetings with management and doing minutes

Filling company records and Keeping them

Attending to all client’s enquiries

Arrange with company driver for site visits

Maintaining a timetable for company cleaners and drivers

Doing weekly reports to the management on areas of concerns and amendments

Any other duty as allocated by the management

SKILLS

Able to communicate politely and professionally with the customers

Physically fit as the job involves a lot of manual labor work

Agile and efficient

Ability to follow instructions

Attention to detail

Capable of working for long hours consistently

A good listener and quick learner.

Independent thinker who can work with minimal or no supervision.

Quick thinker and fast on grasping new concepts accurately.

Technologically forward and up to date on new trends.



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