Resume

Sign in

Customer Service Microsoft Office

Location:
Toronto, Ontario, Canada
Posted:
March 07, 2019

Contact this candidate

Resume:

JUBRIL SULIAT

L*P *V* **, Ballyshire Drive Brampton Ontario

519-***-****

ac8ppf@r.postjobfree.com

EDUCATION

Information Technology Professional – Post graduate 2015 - 2017

LAMBTON COLLEGE, Sarnia, ON

Bachelor of Science in Computer Science 2008-2012

OSUN STATE UNIVERSITY, Nigeria

CERTIFICATIONS

Project Management ( CompTIA Project+) 2016

Microsoft Windows 7 2016

Administering Windows Server- 410 2016

Administering Windows Server- 411 2016

ITIL In progress

TECHNICAL SKILL

More than two years technical support and customer service experience

In-depth Knowledge using Microsoft Office suite, understanding networks, file servers and great analytical skills.

Experienced in payment industry with ability to gather, analyze and diagnose information

Knowledge in Windows Operating system, networking and hard ware troubleshooting

Knowledgeable in SLA, service level Management, customer service process and system which is key element in business Operations

Experienced using Microsoft Office suite and Emails for communications between client and project team

Experienced providing above average customer service to clients

Great team Player, highly energetic and reliability with ability to work independently and passion for continuous improvement.

WORK EXPERIENCE

Technical Support Analyst L2 Jan 2017 to Jan 2019

Teleperformance Toronto

Remote assistance, primary point of contact to clients, configuration, installation and troubleshooting issues, maintenance and training customers on products and applications.

Troubleshooting various hardware and software, printer and scanner issues

Follows documentation and training materials to diagnose, resolve and escalate issues when necessary.

Above average call handling per day to provide professional services by identifying and resolving issues to ensure timely resolution doing researches using Knowledge Base and Articles.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests where handled appropriately in a timely manner.

Enters all calls to online technical support database and provide documented information to the knowledge base.

Customer Service Representative

Atelka, Sarnia Aug 2016

Resolving and attending to customers issues

Great listening and communication skills

Creating customer satisfaction and services

Self confident and a good work ethic

Business Development Executive August 2014

Basic Electrical Electronics, Ikeja, Nigeria

Provided above average customer service to clients to ensure customer satisfaction and loyalty

Coordinated staffing requirements to complete projects at various electrical plants

Monthly supervision of client locations

Responds to any on-site issues professionally in a timely manner by making phone calls and instant mobilization of technicians.

Buying, selling and supervision of inverters to customers

Above average use of Microsoft office suit and power points for presentation.

Communicated regularly with technicians and project leads regarding progress and required changes

Worked effectively to manage a team of five technicians

Participated in regular team meetings, completed meeting minutes and distributed to required attendees

PROJECT EXPERIENCE

Project Exposure through the departmental business organization called Phoenix Cooperation this is a simulated course that deals with refurbishing computer system and delivery to charity organizations.

Coupled with theoretical lectures, we did system upgrades, Administering Microsoft server 2012 R2, applying rights and permission, group policy, ADDs, Hyper V, DNS, DHCP, troubleshooting networks and cablings, DHCP and DNS system. I functioned as the project manager for the organization this position exposed me to work among team members, time management, manage client needs with effective communications and project scheduling which lead to a successful project delivery.

VOLUNTEER JOB:

St Joseph’s Hospice Gala Night – Degroots, Sarnia, ON

Habitat for Humanity – House Painting

Restore Habitat for Humanity

References Available Upon Request



Contact this candidate