Resume

Sign in

IT Technical Support engineer

Location:
Jeddah, Makkah Region, Saudi Arabia
Salary:
10000
Posted:
March 07, 2019

Contact this candidate

Resume:

IT Technical Support Engineer هداية الله حسيني سيد

Address for Correspondence

ac8pmu@r.postjobfree.com,ac8pmu@r.postjobfree.com, # 050******* - Jeddah – KSA Page 1

To Whom So Ever It May Concern

Respected Sir,

Subject: -Application for the Post of IT Operation Coordinator /IT Technical Support /IT Helpdesk Engineer/ Network Administrator / Windows System Administrator / Exchange Admin / Exchange email administration / Non-Exchange Email Administration / Active Directory Administration, Reg.

This is to inform you that I had been worked as an IT Technical Support Engineer in IT Operation' Department, Data Center under the KAAU Deanship of Information Technology. King Abdul Aziz University Jeddah. Saudi Arabia, Since 31st March 2013. To 7th February 2019.

I worked as an IT Helpdesk Engineer for (Petro Rabigh Oil refinery) in Reputed IT Outsourcing Consulting Service Company SolexPlus in Jeddah. Right Now, I have more than 16 - years, of Exp. In IT field having Certifications in Microsoft® Certified System Administrator

(MCSA) Microsoft® Certified IT Professional (MCITP) & Cisco Certified Network Associate

(CCNA), with a Masters Degree in MBA IT.

I came to know that there is a job vacancy in your organization / company; therefore, I am forwarding herewith my CV to your esteemed company for the job mentioned above. Kindly find the CV on the Next Page for your kind reference. I would be grateful cordially to you if you give me a chance to carry out any task and to represent my skills.

Thanks & Regards,

SYED HIDAYATULLAH HUSSAINI

IT Technical Support Engineer هداية الله حسيني سيد Address for Correspondence

ac8pmu@r.postjobfree.com,ac8pmu@r.postjobfree.com, # 050******* - Jeddah – KSA Page 2

Curriculum Vitae

HIDAYATULLAH HUSSAINI SYED هداية الله حسيني سيد

Contact :- # 050*******.

:ac8pmu@r.postjobfree.com

Cisco Certified Network Associate

CCNA ID : 11843262.

Microsoft® Certified IT Professional Engineer

MCITP ID : 9490874.

Microsoft® Certified Systems Administrator

MCSA ID : 6623008.

Career Objective:-

To synchronize my strengths, abilities and attitudes with the organization’s needs and objectives so those improve the organizational and the personal growth. PROFESSIONAL SKILLS:-

MS Operating Systems : MS-WINDOWS 95, 98, NT, XP, Windows Server 2003, Windows7, Windows Server 2008.Windows Server 2012. OPERATING SYSTEMS OTHER’S : Windows, UNIX & Linux . Networking Skills : AD DNS DHCP SMTP FTP WINS Exchange Server, 2003, 2007, 2008-R2,2010-12.MS-OCS 2007(Office Communication Server) (Microsoft Lync Communication Server) ISA 2004, 2006, & new version of ISA TMG (Threat management Gateway) Configuring.(Unmanageable & Manageable) Modular & fixed Switches & Routers.

ACADEMIC QUALIFICATIONS:-

o MBA -IT (Information Technology) from (EASTERN INSTITUTE FOR INTEGRATED LEARNING IN MANAGEMENT) EIILM UNIVERSITY.

o B,Com.(Bachelors Degree in Commerce) from Osmania University. o Intermediate C.E.C, Group(10+2)from Government Junior College. PROFESSIONAL QUALIFICATIONS:-

o CCNA (Cisco Certified Network Associate).

o MCITP (Microsoft Certified IT Professional).

o MCSA (Microsoft Certified Systems Administrator). IT Technical Support Engineer هداية الله حسيني سيد Address for Correspondence

ac8pmu@r.postjobfree.com,ac8pmu@r.postjobfree.com, # 050******* - Jeddah – KSA Page 3

ACHIEVENENTS IN MCITP:-

ACHIEVENENT MICROSOFT CERTIFICATIONS:-

Microsoft® Certified IT Professional MCITP

Microsoft® Certified Solutions Associate

Microsoft® Certified Technology Specialist MCTS MICROSOFT CERTIFICATIONS ACHIEVENENT:-

Certification/Version : Windows Server® 2008 Active Directory, Configuration.

Certification/Version : Windows Server® 2008 Network Infrastructure, Configuration

Certification/Version : Windows Server® 2008 Applications Infrastructure,

Configuration.

Certification/Version : Windows® 7, Configuration.

Certification/Version : Windows Server® 2008

Certification/Version : Enterprise Administrator on Windows Server® 2008. ACHIEVENENTS IN MCSA:-

MCP (Microsoft Certified Professional) certified by Microsoft Corp.

MCSA (Microsoft Certified System Administrator) certified by Microsoft Corp.

MCSA (Microsoft Certified System Administrator: Messaging) certified by Microsoft Corp.

Managing and Maintaining a Windows Server 2003 Environment.

Installing, Configuring, Implementing, Managing, and Maintaining a Windows Server 2003.

Network Infrastructure.

Installing, Configuring, and Administering M S Windows XP Pro.

Implementing and Managing Microsoft Exchange Server 2003. ACHIEVENENTS IN CCNA:-Covers all CCNA topics, including:-

Network Topologies

OSI Reference Model

TCP/IP Protocol Stack

Switch and Router Configuration

Router Hardware Components

Bridges and Switches

VLAN Connections

Dynamic Routing Protocols

Distance Vector Protocols

OSPF and EIGRP

IP Access-Lists

DHCP

WAN

IT Technical Support Engineer هداية الله حسيني سيد Address for Correspondence

ac8pmu@r.postjobfree.com,ac8pmu@r.postjobfree.com, # 050******* - Jeddah – KSA Page 4

WORK EXPERIENCE:-

Worked as IT Operation Coordinator Technical Support Engineer in IT Operation department under the Deanship of Information Technology at King Abdul Aziz University Jeddah. From 1st –April 2013 to till date.

Present JOB ROLES & RESPONSIBILITIES:-

Monitoring the performance, highlighting any deficiencies through the appropriate channels via network health checks.

Verifying the issue and categorization / prioritization of the incident and creating tickets of the issues, follow up on open tickets.

Documenting all issues and their solution for future ease.

Changing tapes and maintaining tape library for back up in data center.

As per the schedule Daly, weekly, monthly & yearly Backups running on the all jobs on the MAINFRAME. Like on various systems CMOSPROD,

CPACRESTOR,SAPPROD,&LINEX SYSTEM

Troubleshooting and root cause analysis is part of the roles and responsibilities along with generating reports and coming up with the analysis .

Root Cause Analysis of Incidents.

Monitoring high critical production servers, physical servers and virtual servers.

Interface Cobol, & Linux, Scripting to check logs and for running various services.

Develop and document technical processes.

JOB ROLES & RESPONSIBILITIES:-

Worked as Windows system Administrator for Rezizasoft Technology Company From 1st – June 2011 to 31st March 2013.

Installing and configuring Switches & Routers.

Installing and configuring Windows XP Windows server 2003, 2008, exchange 2003, 2007, 2010. Microsoft Lync office communication server 2007 R2 ISA server 2004, 2006, and other Versions of Windows & related Applications.

Maintaining, analyzing, troubleshooting, and repairing of computer systems, Hardware and computer peripherals. Documenting maintains upgrades or replaces hardware and software systems.

Installing new software releases, system upgrades, evaluating and installing patches and resolving software related problems. Performing system backups and recovery.

Maintains data files and monitors system configuration to ensure data integrity

Installing and Updating Antivirus at regular intervals.

In depth knowledge of Microsoft Exchange Server-2003, 2007, &, 2010.

Good knowledge of Microsoft ISA Server-2004, 2006, & TMG.

Installing and configuring TCP/IP, DNS, DHCP Server & Directory Services. IT Technical Support Engineer هداية الله حسيني سيد Address for Correspondence

ac8pmu@r.postjobfree.com,ac8pmu@r.postjobfree.com, # 050******* - Jeddah – KSA Page 5

Creating and Managing User and Group Accounts.

Implementing Security Issues and solving user problems related to it.

Maintenance of Antivirus, Anti Spam Servers and checking for the validity of Updates.

Remote Administration and Troubleshooting Activities.

Ensuring Network availability with 99.9% uptime.

Coordination with local ISP for connectivity problems.

Installation of VPN for roaming laptops.

Backup And Disaster Recovery process documentation and its Implementation for Windows Environment.

Responsible for taking the daily backup on Tape drive.

File/Print/Database Server concepts.

Installing & Configuring standalone & Network Printers.

Experienced in handling Microsoft Office, Configuring Microsoft Outlook. Complete Help Desk (Hardware & Network) Support for Head Office & other locations.

Worked as IT Helpdesk Engineer SolexPlus From 12-March-2011 to 31-May-2011.

As part of the evaluation process for new or significantly changed systems, requirements for effective access control should be addressed and appropriate measures implemented. These should consist of a comprehensive security model that includes support for the following:

Creation of individual user accounts.

Definition of roles or groups to which user accounts can be assigned.

Allocation of permissions to objects (e.g. files, programs, menus) of different types (e.g. read, write, delete, execute) to subjects (user accounts and groups).

Provision of varying views of menu options and data according to the user account and its permission levels.

User account administration, including ability to disable and delete accounts.

User logon controls such as

o Non-display of password as it is entered

o Account lockout once number of incorrect logon attempts exceeds a specified threshold o Provide information about number of unsuccessful logon attempts and last successful logon once user has successfully logged on

o Date and time-based logon restrictions

o Device and location logon restrictions

User inactivity timeout.

Password management, including

o Ability for user to change password

o Controls over acceptable passwords

o Password expiry

o Hashed password storage and transmission

Security auditing facilities, including logon/ logoffs, unsuccessful logon attempts, object access and account administration activities.

Where bespoke software development is undertaken, program source code should be protected from unauthorized access.

Access to utility programs that provide a method of bypassing system security (e.g. data manipulation tools) should be strictly controlled and their use restricted to identified individuals and specific circumstances e.g. as part of a named project or change. IT Technical Support Engineer هداية الله حسيني سيد Address for Correspondence

ac8pmu@r.postjobfree.com,ac8pmu@r.postjobfree.com, # 050******* - Jeddah – KSA Page 6

Worked as Consultant "IT Network Support Engineer" for InterneXt Technology Jeddah. From 10 Feb 2009 to 12 March 2011.

Worked as "IT Network Engineer" Creative Software Development Red Hills Hyderabad. From Aug 2008 to 31st Jan -2009.

Worked as "IT Network Engineer" JAWAD SULTAN TECHNOLOGIES LLC. Shalala Sultanate of Oman. From SEP 2007 to JULY 2008.

Worked as "IT MS Windows System Administrator" Creative Software Development Red Hills Hyderabad. From July 2004 to Oct 2007.

Installing and configuring Windows XP Windows server 2003, exchange 2003, Server, MS Lync office communication server 2005 ISA server 2004, and other Versions of Windows & related Applications.

Maintaining, analyzing, troubleshooting, and repairing of computer systems, Hardware and computer peripherals. Documenting maintains upgrades or replaces hardware and software systems.

Installing new software releases, system upgrades, evaluating and installing patches and resolving software related problems. Performing system backups and recovery.

Maintains data files and monitors system configuration to ensure data integrity

Installing and Updating Antivirus at regular intervals.

In depth knowledge of Microsoft Exchange Server-2003.

Good knowledge of Microsoft ISA Server.

Installing and configuring TCP/IP, DNS, and DHCP Server & Directory Services.

Creating and Managing User and Group Accounts.

Implementing Security Issues and solving user problems related to it.

Maintenance of Antivirus, Anti Spam Servers and checking for the validity of Updates.

Remote Administration and Troubleshooting Activities.

Ensuring Network availability with 99.9% uptime.

Coordination with local ISP for connectivity problems.

Installation of VPN for roaming laptops.

Backup And Disaster Recovery process documentation and its Implementation for Windows Environment.

Responsible for taking the daily backup on Tape drive.

File/Print/Database Server concepts.

Installing & configuring standalone Printer, & sharing Network Printers.

Experienced in handling Microsoft Office, Configuring Microsoft Outlook. Complete Help Desk (Hardware & Network) Support for Head Office & other locations. CISCO EXPERIENCE:-

Cisco Router Initial Configuration.

Implementation of Static Routing, RIP, EIGRP, OSPF, TCP/IP, HTTP, DNS, DHCP & WINS.

CDP, Backup, SDM & Password Recovery.

VLAN, Trunking, VTP & Inter – VLAN Routing.

Switch Port Security; Verify Spanning Tree Protocol & Wireless LAN.

Standard & Extended Access Control List.

Network Address Translation (NAT).

Frame Relay.

IT Technical Support Engineer هداية الله حسيني سيد Address for Correspondence

ac8pmu@r.postjobfree.com,ac8pmu@r.postjobfree.com, # 050******* - Jeddah – KSA Page 7

SKILLS & ABILITIES:-

Excellent oral and written communication skills.

Ability to work in a fast paced changing environment

Good organizational and Communication skills. I was responsible for planning and coordinating major events on campus.

A quick learner who relishes responsibility and has a penchant to complete the task on hand.

Able to meet high quality standards within the confines of challenging deadlines. REFRENCES:-

1. Syed MutiAllah Hussaini

Asst. Professor, Umm Al-Qura University Makkah Al Mukarramah. Ex-Employee: UBT - CBA College of Business Administration Jeddah.

#050******* ac8pmu@r.postjobfree.com

2. Maqsood Husein Junaidi

Asst. Professor, in King Abdul Aziz University Jeddah. Ex- Employee in UBT - CBA College of Business Administration Jeddah.

# 050***-****.

3. Masood Ahmed Khan

Technical Support Manager: UBT University of Business and Technology. #050******* ac8pmu@r.postjobfree.com.

4. Inayathullah Hussaini Syed

Solution Developer: UBT University of Business and Technology. #055******* ac8pmu@r.postjobfree.com

PERSONAL DETAILS:-

سيد هدايت الله حسيني

Name : SYED HIDAYATULLAH HUSSAINI

Fathers Name : SYED NOORULLAH HUSSAINI

Sex : Male

Marital Status : Married

Dependents : Iqama (3)

Nationality : Indian

Religion : Muslim

Languages Known : English, Arabic & Urdu.

IQAMA STATUS : Valid up to 12/05/1441 H. & Transferable HIDAYATULLAH HUSSAINI SYED

IT Technical Support Engineer هداية الله حسيني سيد Address for Correspondence

ac8pmu@r.postjobfree.com,ac8pmu@r.postjobfree.com, # 050******* - Jeddah – KSA Page 8



Contact this candidate