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Customer Service Representative

Baguio, Cordillera Administrative Region, Philippines
March 07, 2019

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Lalaine L. Codiñera

#** **********, ****** ****

E-mail address:

Contact numbers: 090*-***-**** or 619-2172

Career Objective:

Willing to work in your company where I could use my skills, trainings, interest, work experiences in practicing different business techniques and education to contribute towards developing and expanding business opportunities which will allow me to gain more experience in different field of business as well as allow my professional growth.

Educational Attainment:

Tertiary Level: Associate in Hotel & Restaurant Services (Baguio City School of Arts & Trades 2006-2008)

Secondary Level: Don Enrico T. Prado National High School (2002-2006)

Elementary: Buer Bayaoas Elementary School (1996-2002)

Personal Data:

Name: Lalaine L. Codiñera

Age: 29 years old

Date of Birth: November 03, 1989

Birth Place: Baguio City

Height: 5’1”

Weight: 48 kls.

Status: Married

Religion: Roman Catholic

Nationality: Filipino

Gender: Female

Language: Fluent in English and Tagalog

Skills: Knowledgeable in Microsoft office applications- Word, Excel, PowerPoint. Computer literate and can multi-task, Customer Service Oriented, bartending, cooking, baking.

Trainings/Seminars and Symposia attended:

SITEL Academy – Call Center Agent ( June 1-July 1, 2012)

Albertus Magnus Bldg., University of Sto. Tomas - Hands and Minds Expo - Cake Decoration (September 25-29, 2006)

Basic Baking Course – BCSAT ( November 4-9, 2006)

Commercial Cooking- BCSAT (September 24-25, 2007)

Housekeeping- BCSAT (October 22-26, 2007)

Front Office- BCSAT (October 28-30, 2007)

Food and Beverage Services- BCSAT (January 7-11, 2007)

Table Setting And Industrial Familiarization ISCHAM ( International School of Culinary and Hospitality Association of manila) – (May 2008)

Cooking Techniques- Nestle’ Philippines Manila (May 2008)

Hospitality Industry Training – Astoria Plaza Manila (May 2008)

Flambe’, Bottle Juggling with Flaring- Hotel Dominique Tagaytay City (May 2008)


Nature of work: Company Name: Inclusive Dates:

Admin Staff - Toni Vanilli Coaching Enterprise (TVE TESOL) (October 10, 2018- December 31, 2018)

Fraud Analyst- Convergy’s Camp John Hay Baguio City (July 20, 2015- June 20, 2017)

Macy’s & Bloomingdales Fashion Consultant- SITEL Baguio City (August 30, 2012- July 30, 2015)

Call Center Agent- Sky Cable Baguio City (Project Employee December 1-31, 2012)

Front desk Clerk – The Gallery Café, Hotel & Restaurant (March 1, 2012- September 1,2012)

Officer In Charge - Razon’s Halo-Halo & Palabok (January 11, 2010- February 25, 2012)

Cashier – The Classic Savory SM, Baguio City (June 13, 2009 – November 15, 2009)

Cashier & Marketing Manager- Don Henrico’s SM, Baguio City (August 11,2008- March 15, 2009)

Character References:

1.Mr. Moises Costales


Convergy’s Baguio

Mobile #: 092*-***-****

2.Mrs. Ester Sadian

Production Manager

Tara Design, PEZA Loakan Rd. Baguio City

Mobile #: 090*-***-****

3.Mrs. Yolanda De Vera

Quality Analyst

SITEL Baguio City

Mobile #:0925- 709-6069

I declare that all information stated above are true and correct to the best of my knowledge and belief.


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