JEN INANC

312-***-**** ac8paz@r.postjobfree.com

PROFESSIONAL BACKGROUND

oAccounts Payable & Receivable

oBanking & Cash Flow Management

oTraining & Development

oSales & Coaching

oProject Management

oHuman Resources

oCompliance & Risk Management

oBanking Services

oPortfolio Management

oMarketing

oAnalytics & Reporting

oLeadership

oPerformance & International Management

PROFESSIONAL ACHIEVEMENTS

ImagIT Solutions, Inc. Chicago / Istanbul 5/4/2015 – 10/31/2018

Specializes in providing comprehensive IT services in USA & Canada

OFFSHORE FINANCE MANAGER & CONTROLLER

oManage accounts payable & receivable, banking & cash flow, financial reporting, controls, compliance and risk management.

oDesign and facilitate adherence to budgets. Set goals, business metrics and standards.

oMaintain accounting controls by preparing and recommending policies and procedures

oPerform business analysis to determine profitability / Audit the accuracy of business transactions

oFull company collections efforts/Sales Commissions reporting

oGuide accounting clerical staff by coordinating activities and answering questions

oAnalyze financial information and summarize financial status

oReview and recommend modifications to accounting systems and procedures

oParticipate in financial standards setting and in forecast process

oPrepare financial statements and produce budget according to schedule

oSummarize current financial status by collecting information; preparing balance sheet, profit and loss statement and other reports

oWork with outside CPA, Payroll and Human Resources

oExecuted all phases of launching the off-shore finance team in Istanbul, Turkey; manage 5 direct reports.

oCreated Recruiting/Hiring system; Developed Offshore HR processes

oCreated company Handbook, Job Descriptions, and Manuals

oTrained the entire staff for their newly positions

oDeveloped employee training program and materials

oSave more than $150k annually by creating an off-shore finance department.

oIdentify and pursue opportunities to increase sales, enhance customer relations by working with operations, engineers, subcontractors and sales teams to achieve financial results.

oLead enterprise-wide projects in collaboration with HR, Marketing, Ran a national rollout project with a net revenue of $1.5m.

oManaged the project to partner with a national professional employer organization (PEO) to provided HR Services, including employee benefits, payroll, workers compensation and employee management.

HSBC Bank Illinois / Istanbul, Turkey 2006 - 2015

One of the largest banking and financial services organizations in the world.

RETAIL BANKING MANAGER & HEAD of SALES COACHING 2012 - 2015

oManaged staff of 10 direct reports within Retail and Wealth Management Branch

oFacilitated administration of full-service banking, including operations, lending, product sales

oPromoted customer service, with a focus on security and safety to the bank’s objectives

oKnow Your Customer, Need Base and Client Centric Training & Branch operations

oDeveloped, Designed and Delivered training classes for 1500 Sales Network

oFacilitated training initiatives for executives, managers in coaching, and performance management

oEstablished production goals and motivated staff to reach and exceed goals

oPerformed internal audits for banking procedures

oEnsured confidentiality with all banking transactions

oOversaw daily operations and addressed any issues

oAnalyzed market trends and used data to succeed on goals / Ensured efficient branch operations

oSpecial assignment to be the master trainer for the full network sales staff

HEAD OF INBOUND CONTACT CENTER 2010 - 2012

oManaged department and staff of up to 20 direct reports and 1500 indirect Contact Center agents.

oAssisted in management of call center technology, workforce management agent productivity tools, training, quality and onboarding/retention.

oServed customers via a call center designed to handle every aspect of our financial services

oManaged every aspect of Contact Center.

oWorked closely with leadership to succeed on company / department goals

BUSINESS PERFORMANCE MANAGER 2006 – 2010

oDelivered annual business plans and budgets including forecasts and reviews, ongoing business performance monitoring, reporting, analysis and insight, and financial modelling of emerging business opportunities.

oServed as advisors to CEO and leadership team

oCreated presentations for senior leadership meetings for presentation of ideas.

oReviewed assigned business processes from end-to-end to identify and address operational, financial and technological risks.

oFacilitated team project management, work management, life cycle management and relationship management.

Discover Financial Services, Inc. Riverwoods, Illinois 2000 - 2006

A financial services company that owns and operates Discover Bank, Discover and Pulse networks, and Diners Club International

BUSINESS TECHNOLOGY – SENIOR PROJECT MANAGER

oLed projects as a liaison between IT departments and Executive staff to decipher their business needs, integrate marketing programs and utilize targeted development for acquisitions, retention and customer analytics.

oSuccessfully delivered all projects needs for IT and Business within the company

oOverall responsibility for the successful initiation, planning, design, execution, monitoring, controlling and closure of all project.

oResponsible for making decisions, both large and small for the success of the project and making sure all-party needs were met.

oResponsible for coordinating project aspects and reporting issues, risks or wins to strategic management.

OPERATING SYSTEMS

QuickBooks Excel Word

PowerPoint AutoTask PMO Softwares

Salesforce TeamViewer Reporting

Project Management Workforce Management Internal Proprietary Software

Quality Management HelpMonks TriNet

Slack Avaya/Ring Central Second Language: Turkish

VOLUNTEERING

oThe Gardner Foundation: Deliver funding and aid to organizations that provide housing and community programs for adults with mental disabilities.

oFlight Buddy: Serve as a flight volunteer for cats and dogs during local and internationally flights

EDUCATION

oMaster Trainer – Consultative Sales Skills

oCoach Mentor: Training by top accredited EMCC – European Mentoring and Coaching Council

oLanguage / ESL Certifications

oBachelor of Science and Business Management – University of Phoenix

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