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Personal Assistant Manager

Location:
Dubai, United Arab Emirates
Posted:
March 06, 2019

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Resume:

KAMLESH MISHRA

Phone number: +971-**-***-**** (UAE)

E-mail: ac8oz1@r.postjobfree.com

PERSONAL INFORMATION

Date of birth: 10th of January 1990 (28years old)

Country & City of Residence: UAE, Dubai

Nationality: Indian

Height (169cm) / Weight (kg):65kg

Status : Single

Gender: Male

CAREER OBJECTIVE

An energetic, positive, job focused gentleman with a real passion for exceeding customer satisfaction, achieving goals, meeting daily targets and driving the team to achieve top quality results.

Having a track record of running a successful operation that helped nurture and grow the business.

I am looking to join a reputable and exciting company where I can continue to grow in the hospitality industry, contribute excessively to the team and successfully progress in my career.

JOB EXPERIENCE

SOFITEL THE PALM DUBAI

July 2018 – present

Butler Service (Villa Butler)

Responsibilities:

-Inspect Villa, guest areas and ensure all established and standards for cleanliness, maintenance and safety.

-In Room check –in for the Villa arrival guests.

-Greet guests upon arrival and articulately explain all the services amenities available.

-Converse with the guests and furnish information.

-Packing and unpacking services if requested by guest.

-Pick up and delivers laundry to guest rooms, to include shoe shining and other requests.

-Delivering food and beverages upon guest arrival and as requested.

-Plan and coordinate small private gatherings and special amenities for guests.

-Working as Personal concierge to the VIPS.

-Personal assistant to the VVIPS.

-Departmental trainer.

THE ST. REGIS DUBAI, AL HABTOOR CITY

September 2016 – July 2018

Butler Service (Executive Butler)

Responsibilities:

-Inspect VIP guest rooms, guest areas and ensure all established and standards for cleanliness, maintenance and safety.

-Greet guests upon arrival and articulately explain all the services amenities available.

-Converse with the guests and furnish information.

-Packing and unpacking services if requested by guest.

-Pick up and delivers laundry to guest rooms, to include shoe shining and other requests.

-Delivering food and beverages upon guest arrival and as requested.

-Plan and coordinate small private gatherings and special amenities for guests.

-Working as Personal concierge to the VIPS.

-Personal assistant to the VVIPS.

-Departmental trainer.

-Responsible for running the PAR Stock of the department (Inventory and Ordering)

-Identify and anticipate guest needs and ensure personalized service.

-Dealing with and resolving guest complain.

-Handling emails, answering telephone inquiries promptly, professionally and transferring calls on.

-Respect and maintain the privacy of all Hotel Guests.

-Making guest say wonderful with highest satisfaction level and standard.

ATLANTIS, THE PALM

January 2015 – August 2016, Dubai, UAE

Food & Beverage attendant, Bread street kitchen by Gordon Ramsay.

Responsibilities:

-Report directly to the supervisor/manager.

-Welcome guests and promptly attend to table.

-Serving food and beverages to guests making recommendations if needed.

-Sharing menu knowledge to assist guests with questions and special requests.

-Recording transactions in the MICROS system correctly and timely.

-Checking with guests to assure satisfaction with each course and beverage.

-Cleaning tables, completing closing duties and restocking tableware and other supplies.

-Ensured a smooth operation.

-Maintaining the inventory for the operation.

-Handling the cashiering.

-Making daily sales reports.

-Assist staff for their needs.

THE LEELA PALACE KEMPINSKI,NEW DELHI

August 2013 – November 2014, New Delhi, India

Butler Service

Responsibilities:

-Inspect VIP guest rooms, guest areas and ensure all established and standards for cleanliness, maintenance and safety.

-Greet guests upon arrival and articulately explain all the services amenities available.

-Converse with the guests and furnish information.

-Packing and unpacking services if requested by guest.

-Pick up and delivers laundry to guest rooms, to include shoe shining and other requests.

-Delivering food and beverages upon guest arrival and as requested.

-Plan and coordinate small private gatherings and special amenities for guests.

-Working as Personal concierge to the VIPS.

-Identify and anticipate guests needs and ensure personalized service.

-Ensure all food and beverage needs are provided as requested.

-Respect and maintain the privacy of all Hotel Guests.

-Assisting guests regarding all hotel facilities.

-Maintaining full control over the private bar inventory on the respective floors including collection of new stock from store, replenishing and controlling on par stock as per standard.

-Working very closely with kitchen with following strict HACCP standards and collecting amenities.

-Carries out guest registration, cashiering and other administrative tasks as per the standard.

-Worked on opera and touché.

ITC MAURYA A LUXURY COLLECTION HOTEL

August 2012 – July 2013, New Delhi, India

Butler Service

Responsibilities:

-Inspect VIP guest rooms, guest areas and ensure all established and standards for cleanliness, maintenance and safety.

-Greet guests upon arrival and articulately explain all the services amenities available.

-Converse with the guests and furnish information.

-Packing and unpacking services if requested by guest.

-Pick up and delivers laundry to guest rooms, to include shoe shining and other requests.

-Delivering food and beverages upon guest arrival and as requested.

-Plan and coordinate small private gatherings and special amenities for guests.

-Working as Personal concierge to the VIPS.

-Personal assistant to the VVIPS.

-Acknowledges the Guest by name.

-Connects with Guests friendly, polite and confident manner.

-Fond bid farewell to all Guest and invite them to visit again.

-Acknowledging the need of guest and acting towards creating amazing experiences.

JAYPEE RESIDENCY MUSSOORIE

September 2010 – February 2011, India

Hospitality Intern in all the department of the hotel for 6 months.

EDUCATION

-Bachelor Degree in Hotel Management from AIHM, India- June 2009 to May 2013

-Intermediate from K.V Jorhat, Assam, India- March 2009

-High school from K.V Lokra, Assam, India- March 2006

SKILLS:

Confidently can work in OPERA, Microsoft Office (Word, Power Point, Excel), Micros.

REFERENCES:

Jaagup Jalakas

Head butler and Guest relation manager.

St. Regis Al Habtoor city.

Dubai UAE.

+971*********

Manish Mandavia

Restaurant manager

The Edge, Atlantis the palm

Dubai UAE

Tel.:+971*********



Contact this candidate