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Manager Sales

High Point, NC
March 05, 2019

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Chad Hines

High Point, NC 336-***-****

Operations Management ~Empowering Leadership

Highly accomplished and driven executive with 12+ years of successful operational leadership and a proven track record of success in delivering exceptional results. Creative and forward-thinking sales leader who solves complex sales operations and internal challenges with clearly defined strategies that drive revenue. Strong track record of accelerating sales and driving pace-setting growth under challenging market conditions. Strategic thinker and diligent problem solver leveraging operational and analytical expertise to optimize processes and increase employee engagement and retention within a supportive culture.


Operations Management Project Management Cross-functional Leadership Process Improvements

Quality Assurance Business Development Data Analytics Logistics Strategy Execution P & L Team Building

Warehousing Inventory Management Resource Allocation Vendor Negotiations KPI’s


Netflix Greensboro, NC 2008 – 2018

Operations Manager

Accountable for the daily operations of a remote facility servicing the North Carolina and Virginia markets. Collaborate with cross-functional teams to drive service quality, improve accuracy of inventory, and product availability standards based on internal best practices.

Manage a team of between 75-100 direct reports, with three management employees, including scheduling, training, talent development, and supervision; coach, educate, and motivate staff to maintain high performance and employee engagement.

Provided critical support in developing and executing business strategies to align planning with organizational objectives.

Reorganized corporate structure to adjust for declining DVD division, including staff reallocation and reduction of equipment.

Selectively recruit top talent by integrating detailed interviewing strategies to predict candidate success and increase retention.

Established and implemented safety training for compliance with OSHA regulatory standards.

Collaborate with regional operations manager to identify tactics to effectively resolve operational issues.

Maintain and repair automated equipment to drive operational efficiency and reduce the potential for downtime.

Key Successes:

Contributor on Automation Support Team, assisting in incorporating solutions for manufacturing equipment and Safety Committee, promoting safe work practices across operations located throughout the United States.

Implement and monitor key performance indicators (KPIs), ensuring metrics are achieved, driving productivity and efficiency while containing costs.

Successfully built the management team and staff to turnaround an understaffed hub performing in the bottom 25% in all major metrics; reduced customer complaints by 43 %; eliminated all overtime within six months, hub performs in top 25%.

Hub was previously only able to service NC customers due to transportation and cost issues.

Coordnated efforts with USPS transportation and courier service and established deal with USPS to provide expanded service from NC to VA customers.

Strict adherence to safe operations resulted in zero work injuries/accidents in seven consecutive years.

Coordinated with the courier service and USPS to streamlined processes resulting in $330,000 cost savings.

Achieved zero inaccuracies/discrepancies for inventory, spare parts and all direct/indirect materials for 2015.

Dillard’s High point, NC 2006-2008

Support Manager

Managed operational processes, including staffing based upon seasonal volume, as well as operating times for departments with accountability over 25-50 staff members. Rotated through shifts throughout operations to identify issues and implement process improvements, driving productivity and thereby, increasing profitability.

Conducted internal audits of operations to guarantee that internal data integrity was accurate and well maintained.

Oversaw procurement process to ensure supplies were available; assessed work metrics to develop and execute strategies.

Motivated support staff to provide the highest quality of customer service, safety, and positive corporate culture.

Key Successes:

Implemented dock/warehouse processes to reduce unloading time from 48-72 hours to unload trucks and get new merchandise to the sales floor to get inventory unloaded, prepped and delivered to the sales floor within 24 hours.

Converted management break room into temporary gift wrap stations and trained employees from warehouse and housekeeping to gift wrap to reduce Xmas gift wrapping time from1 hour wait time to under 15 minutes.


Bachelor of Arts Degree in Political Science North Carolina Agricultural & Technical State University

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