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Data entry /Customer Service

Location:
Toronto, ON, Canada
Posted:
March 05, 2019

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Resume:

Shantal Galicia, 647-***-****, ac8opz@r.postjobfree.com Page 1 / 2

647-***-**** ac8opz@r.postjobfree.com

Shantal Galicia

P R O F E S S I O N A L S U M M A R Y

Highly motivated to launch professional customer service career. Excellent interpersonal, communication and relationship- building skills. Listen attentively, communicate persuasively and follow through diligently. S K I L L S

Customer Sales/Acquisition

New Business Generation

Customer Service

Complaint Handling

Sales Reports

PowerPoint Presentations

Quality Assurance

Sales / Reservation Systems

P R O F E S S I O N A L E X P E R I E N C E

Corr-Pak, Richmond Hill, Ontario 2016 - 2018

Corr-Pak Merchandising Inc. is a designer and producer of Point of Purchase (POP) displays for retail. A strong emphasis on creative design and speed of response has contributed to their great success in a very competitive industry. Display Assembly

Maintenance & Housekeeping Department

Accomplishments

• Work in a team environment assembling displays for top selling products such as Lindt, Nivea, Crayola

• Interpreting design elements and taking through to execution according to specified standards

• Complete production targets within deadlines

• Adhere to quality control measures in accordance with company policies

• Floor maintenance

• Maintain supply levels

• Deep cleaning of the building

Accelya America, Mexico City 2015-2016

Accelya is a leading global provider of technology products and services for the travel and transport industry. Accelya serves as a strategic partner to more than 400 airlines, travel agents and shippers. Sales Auditor

Accomplishments

• Performed audits to ensure compliance with Airline sales

• Assisted in developing, performing, and reporting on audits.

• Utilized various software applications to complete tasks, create reports and deliver results.

• Reviewed prerecorded sale and customer service interactions to identify trends to support business operations. Consiho S.A de C.V, Mexico City 2014-2015

IT Sales Representative / IT Consultant

Accomplishments

• Sold Hotel reservation systems software to top hotels

• Conducted client demonstrations providing an overview of how the product works and provided technical advice to customers about installation, usage, and networking

• Successfully met sales target identified by upper management

• Developed effective sales plans

Shantal Galicia, 647-***-****, ac8opz@r.postjobfree.com Page 2 / 2

• Addressed concerns of customers by providing clear instructions and solutions

• Informed the customers about the specific application of software products

• Communicated with existing customers to promote products and upgrades of software products

• Helped develop new business through networking and follow-ups

• Conducted marketing presentations to a wide audience about the company’s product portfolio

• Attended industry events that aimed at improving the marketability of the company’s products

• Helped design promotional materials

• Wrote proposals and reports

• Participated in team meetings to discuss progress, plans, and other activities E D U C A T I O N A N D P R O F E S S I O N A L D E V E L O P M E N T Instituto Politécnico Nacional, Mexico City, Mexico 2014

• Bachelor’s Degree in Tourism

Additional Courses

• Sales Training

• Technology Sales Training

T E C H N I C A L S K I L L S

• Microsoft Power Point, Excel, Word

• Software: Airline software: Iata

I N T E R E S T S

• Nature

• Music

• Travelling

References Available upon Request



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