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General Manager, Director of Sales

Location:
Vineland, NJ
Posted:
March 05, 2019

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Resume:

pamela boehme

*** *. ******* ***. *********** NJ 08326 856-***-****

ac8opt@r.postjobfree.com · https://www.linkedin.com/in/pamela-boehme-3b7494a9/ My objective is to work with a company that believes in personal and professional growth, accepts change to remain fresh and forward thinking, and maintains a familial environment with both the staff and clientele. I function best in a matrix organization assessing all aspects of business logistics. I work autonomously on developing and facilitating training programs as well as implementing technical and financial revisions as analysis reveals need. I manage all aspects of IT, finance (labor, budget, inventory, ordering, payroll, P&L), and menu design. My forte is breaking down a composition to the details and reformatting it for success. If a cog is out of place, the machine does not work. To have a total understanding of the system is necessary to maintain growth. EXPERIENCE

OCTOBER 2016 TO CURRENT

GENERAL MANAGER, DIRECTOR OF SALES, CATELLI DUO

• Business Logistics: P&L, assesses cost expenditure, contract management, labor forecasting, maintains weekly budget for FoH & BoH inventories & supplies

• Spearheaded 7 new computer programs: System implementation and application: o Insight: Operational data analysis, manager logbook, data retrieval, reports o Loyalty: maintains and corrects stored value balances o Member Link: developed URL for website for gift card/loyalty balances o Customer Voice: PR, customer commentary and retention o Restaurant Guard: evaluate employee activity for theft o ShiftNote Scheduler: $3000 savings in subscription to scheduling program, plus unlimited savings in creating labor forecast template o NetSpend: TipShare & Payroll integration

• Saved $7000/year changing one aspect of bread service

• Created training manual for all managers, service tests for FoH staff

• Recalculated entire FoH & BoH inventory guides, negotiated with vendors

• Labor forecasting: payroll, trims hours to projected revenue

• Scheduling: 50+ employees, tracks OT, shift trades, corrects Mgr scheduling of staff o Regulates Ft vs PT hours

• Programmed PoS for 2 stores for menu items, price changes (HH), modifiers, routing, floor plans, size price differentials, screen designer, also attuned to MICROS

• Graphic design: menu design and marketing products (Canva & InDesign)

• Payroll: only manager with full understanding of TipShare and Differentials

• Cash Handling: balances 5 drawers a day, Monitors daily deposits, batch settlement BANQUET MANAGER

• Corresponds with as many as 25 inquiries/day

• Handles monies, implements BEOs, product pricing

• Sets room, orders linen, staffs

• Updates calendars and OpenTable

• Contract Management

2

SEPTEMBER 2015 TO JUNE 2016

DIETARY MANAGER- PATIENT SERVICES, COMPASS GROUP

• Implemented iPad ordering, trained all staff, adjusted dietary limitations in program

• Webtrition: Took initiative to correct every diet’s weekly menu to reflect menu changes, and accurate nutritional analysis for state regulations

• Trained RDs in usage of Webtrition and dietary software

• Personally elevated Satisfaction scores from 30% to 80% by direct interaction with guests and staff education

• Skilled in Modified Diets & Allergy adherence / documentation

• Created emergency preparedness plan 1st week

• Implemented Regency Audit & oversaw Dept 3rd wk after hire substituting for Director

• Initiated QAPI (Quality Assurance Performance Improvement) project, documented development and corrective actions

• Scheduled 70+ FoH & BoH employees, Union & Contracted

• KRONOS payroll program, corrects timesheets and PTO

• Processed cashier daily reports, deposits, floor stock inventory

• Monitored P&L reports, accounting procedures

• Completed Biweekly Prebill invoices and deposit transmittals, corporate communication

• eCater for banquets

• Supported staff daily by running line, prep, washing dishes, taking orders, acting as cashier and grill cook, filling in for all positions – usually led to 14-17 hr days 6 d/wk NOVEMBER 2006 TO OCTOBER 2016

MANAGER, BANQUET CAPTAIN, STAFF TRAINER, TERRA NOVA

• Pricing, cost control with discrepancies btw menu and PoS

• Managed food waste and quality control on Banquets

• Train all new staff on Floor and Banquets

• Reviewed OSHA and federal guidelines FoH & BoH, sanitation, quality control

• Regulated dietary restrictions, communicating needs with servers and kitchen

• Communicated concerns directly with clientele, guest retention

• Secured position of manager 1 yr after hire for constant interaction in and oversight of all aspects of service

EDUCATION

PSYCHOLOGY, THOMAS EDISON STATE UNIVERSITY

Was simultaneously working on Masters in Healthcare Admin, but had 2nd child in process PSYCHOLOGY/SOCIOLOGY, MILLS COLLEGE

My studies in Psychology not only allowed me to volunteer as a Crisis Counselor for 4.5 years, but the ability to handle crises at work immediately, counsel overstressed staff, and immediately recognize growing situations, and handling customer relations. Sociological studies give me the understanding of different cultures and sensitivities that propagate hospitality relations. FINE ARTS, ALFRED UNIVERSITY

3

Studying to be an Arts Therapist, my proficiency in Fine Arts gives me the capability of creative problem solving and the ability to think outside of the box. SKILLS

• Payroll: Paychex, KRONOS, Tipshare, NetSpend

• Catering: TripleSeat, CaterTrax, eCater

• Accounting: QuickBooks, NetShare

• Office (Word, Excel, Access, Publisher, Power

Point), FrontPage, HTML, Webtrition, Micros

• Aloha Programming: Table Service, Kitchen,

Take Out, Online Ordering, Guest Manager

• Scheduling: HotSchedules, ShiftNote, SP&T

• Graphic Design: Canva, InDesign

REFERENCES

Lauren Mastalski: Corporate Controller, Catelli Duo 856-***-**** Ken Pagels, Former Director of Nutrition Services, Compass Group 856-***-****



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