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Service Developer

Location:
Irving, TX
Posted:
March 05, 2019

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Resume:

CHINNA GUNAPATI

ac8opo@r.postjobfree.com

+1-682-***-****

Experience and Summary

9+ years of software development with around 3 years of experience in Service Now development and maintenance and 6 plus years of experience in Software ag Administration and development.

Extensive experience in customizing and configuring all modules of ITSM application.

Experience in activities related to Configuration like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts, Actions and Approval Process.

Experience in configuring and customizing all aspects of Service Now like UI actions, UI policy, Business rules, Data policies, Client scripts.

Proficient in creating Access Control Rules (ACL).

Customized Scripting on Service Catalog/Email Template/Workflow script.

Worked on schedule jobs, events and triggers to manage business needs and created service catalogs and its workflows.

Experience in working with Workflows, Import Sets and Update Sets.

Experience in creating and configuring the SLAs as per the requirement.

Tracking of Incident from creation to closure, with timely communication to business. Monitoring service level agreement (SLA's) and operation level agreement (OLA's).

Strong expertise in configuring applications using Service Now tool, used in ITIL Management.

Good in monitor the ITIL Service delivery via process mapping audits and designs the procedure.

Experience in integrating LDAP Server with Service Now to get the organizational Users and Groups.

Experience in integrating with SCCM.

Managed MID Server, scheduled jobs, import sets and transform maps to maintain integration with associated databases and maintain CMDB.

Service-Now Administration and Production support including maintenance of lower life cycle instances.

Working experience of various phases of SDLC such as Requirement Analysis, Design, Code Construction and Test.

Working experience with relational databases like Oracle, MS SQL Server, My SQL.

Had experience in working in various process like AGILE methodologies.

Hands on experience in implementing web services and REST protocols

TECHNICAL SKILLS:

ITSM Tool

•ServiceNow

J2EE Technologies

•Servlets

•JSP

•Rest Web Service

•JDBC

EAI Development Tools

•webMethods Developer 6.x, 7.x, 8.x, 9.x,

•Designer, Developer, Broker, MWS,

•Trading Network, Software

•AG Update Manager and Command Central,Trading Networks,

EDI, EDIINT, Command Central, Developer, Designer, Modeler

Database

•Oracle

•MS SQL

•MS Access

•MySQL

•PostgreSQL

Web Technologies

•HTML

•CSS

•JSON

•XML

•YML

Software Versioning and Revision Control

•SVN

•CVS

•Git

Integrated Development Environment

•Eclipse

•Rational Software Architect (RSA)

•NetBeans

Continuous Integration

•Jenkins

Project Management Tool

•Maven

•Gradle

Test Management Tool

•HP ALM Quality Center (QC)

•JIRA

•QAComplete

App / Web Servers

•Apache Tomcat

•WebSphere

Languages / Scripting

•Java

•J2EE

Automation Tools

•Selenium Webdriver

•QTP

Web Services Testing Tools

•SOAPUI

•Advanced Rest Client

Testing Tool

•TestNG

Work experience:

Service Now Admin/Developer

Plano TX

Client – FedEx

March 2018 to January2019

Responsibilities:

Understand the business needs and the needs to standardize processes, and build this into the design.

Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.

Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.

Created and configured different catalog items

Configuration of Email Notification and Alerts to notify users about specific activities in the system such as Updates to Incident, Change and Problem requests.

Utilized Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs.

Experienced in SCCM integration to maintain software updates in CMDB.

Created complex work flows for both standard and nonstandard catalog items.

Involved in coding the Business Rules (Server Side Scripting), Client Scripts (Client Side Scripting), Script includes in the ServiceNow.

Set up the SLA for the incident, problem, change management processes as per the requirement.

Worked on various modules in Service Catalog Management.

Created Scheduled Imports to load User data into serviceNow using Import Sets and Transform Maps.

Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in serviceNow.

Created and secured reports Using List, Bar and Pie charts.

Migrated code between environments using Update Sets.

Integrated Fire eye tool with serviceNow using Email integration i.e. inbound actions scripting.

Imported Configuration Items (CI) from third party applications using import set tables.

Involved in creation of reports, dashboards in serviceNow.

Responsible for access control, security, minor enhancements such as form or workflow editing, and UAT.

Environment: Service Now, ITSM, Java script, HTML, CSS, Web Services, CMDB.

Service Now Admin/Developer

Irving TX

Client – Verizon Wireless

May 2016 to February 2018

Description: The project involved design and configuration of Service Level Agreements and Operational Level Agreements in service Now tool for both Internal and External service providers. The responsibility also involved implementing, documenting and maintaining service Now environment on a daily basis.

Responsibilities:

Responsible for access control, security, minor enhancements such as form or workflow editing, and UAT/Regression testing of any development.

Responsible for maintaining and growing data held within Service Now such as our users, locations, configuration items, service catalog items.

Involved in customization and configuration of ITSM modules

Created different views according to business requirements.

Involved in creating delegates to particular users in order to approve requests

Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.

Configuration of Email Notification and Alerts to notify users about specific activities in the system such as Updates to Incident, Change and Problem requests.

Utilized Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes to customize the instance as per Business needs.

Created complex work flows for both standard and nonstandard catalog items.

Involved in coding the Business Rules (Server Side Scripting), Client Scripts (Client Side Scripting), Script includes in the ServiceNow .

Set up the SLA for the incident, problem, change management processes as per the requirement.

Worked on various modules in Service Catalog Management.

Created Scheduled Imports to load User data into serviceNow using Import Sets and Transform Maps.

Implementation, Customization and Maintenance of ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, CMDB in serviceNow.

Created and secured reports Using List, Bar and Pie charts.

Migrated code between environments using Update Sets.

Involved in creation of schedule cloning to pull data from production instances

Designed many email templates by using html and jelly scripting and used them in notifications.

Imported Configuration Items (CI) from third party applications using import set tables.

Involved in creation of reports, dashboards in serviceNow.

Responsible for access control, security, minor enhancements such as form or workflow editing, and UAT.

Environment: Service Now, ITSM, Java script, HTML, CSS, Web Services, CMDB.

Sr Webmethods Developer

Neiman Marcus Group (NMG)

Irving TX

December 2014 to January 2016

Project description:

The project provides a personalized experience for online customers by creating a widget-based landing page offering personalized content. It integrates with 3rd parties to power data-driven content (Bloomreach, Rich Relevance, etc.) and it also create a new consolidated list that enables customer to mark and view their favorite products and other items.

Involved in gathering integration requirements and formulated the technical strategy with various business units around the company.

Involved in low level technical design of Integration systems.

Participate in technical review meetings and joint application development sessions to ensure that customer satisfactions needed.

Assist in reviewing and analyzing gathered information in technical research and in evaluating tools and methodologies to ensure that designs adhere to current industry, client and company standards.

Create process models for the interface using webMethods designer.

Involved in preparation of unit test cases and system integration testing using SOAP UI, co-ordinate UAT testing with business counterparts and customers.

Provide production support for webMethods interfaces and involved in debugging the production issues to determine the cause and provides fixes.

Environment: Web Methods 8.1 Designer & Administrator (Software AG), web methods BPM, Trading networks, Oracle, SOAP-UI, XML, and Windows XP.

Sr Web Methods Programmer

Cincinnati OH

Client - Kroger Co.USA

January 2012 to – June 2014

Project description:

MDM Solution using TIBCO CIM for Kroger Co – One of the largest retailers in the world with its headquarters based out of Cincinnati, Ohio. Kroger's current processes for managing item data are cumbersome and require significant manual intervention for entry and maintenance. The systems that support these processes are aged and not sufficient to support the company's growth. Additionally, the company will be limited in its ability to support merchandising and store operations, e-Commerce, pricing, promotions, flexible supply chain and business intelligence. The proposed MDM solution will have automated cross-functional workflow, easier access to information, intuitive user interface, streamlined planning and execution and effective technology management.

Roles and responsibilities:

Requirement analysis and understand business process of integration systems.

Provides design expertise in support of development team efforts to provide flexible reusable components to increase cost effectiveness.

Involved in low level technical design of Integration systems.

Participate in technical review meetings and joint application development sessions to ensure that customer satisfactions needed.

Assist in reviewing and analyzing gathered information in technical research and in evaluating tools and methodologies to ensure that designs adhere to current industry, client and company standards.

Create process models for the interface using webMethods designer.

Involved in CAF development process.

Involved in preparation of unit test cases and system integration testing using SOAP UI, co-ordinate UAT testing with business counterparts and customers.

Provide production support for webMethods interfaces and involved in debugging the production issues to determine the cause and provides fixes.

Environment: Web Methods 8.1 Designer & Administrator (Software AG), web methods BPM, Trading networks, CAF, Oracle, SOAP-UI, XML, and Windows XP.

WebMethods Programmer Analyst

Cable&Wireless

Dec 2010– Nov 2011

Project description:

Wholesale Access Delivery (WAD) solution enables C&W to provide voice and data (DSL) products for service providers in the wholesale market segment. It aims to provide the land line services at customer site .It has an automated work flow system to handle high-volume data change and status completion available to all necessary parties through email notifications.

Roles and responsibilities:

Requirement analysis and understand business process of requirements for integration system.

Involved in developing the package specifications and low level design.

Configured partner profiles, External ID’s, processing rules, trading partner Agreements in Trading Networks.

Test driven development of the application along with unit testing and system testing.

Improved error handling of existing interface by including key details needed for researching into the error.

Involved in production support for webMethods interfaces and provides relevant fixes accordingly.

Environment: Web Methods 6.5/7.1 Developer & Integration server (Software AG), webMethods deployer 6.5/7.1,webMethods Trading networks 6.5/7.1,webMethods Modeler 6.1.5,broker, Oracle 10g, Test Director/Quality center, XML, Windows XP.

WebMethods Developer

Tata consultancy services

Client- Cable&Wireless

July2008– Dec2010

Project description:

Fixed Mobile Convergence (FMC) was a new business initiative taken by Cable & Wireless, to provide seamless convergence between fixed line network and Mobile (Roaming Partner) network. It aims to provide mobile services at customer site.

Roles and responsibilities:

Requirement analysis and understand business process for integration systems.

Involved in developing the package specifications and low level design.

Configured Oracle apps and JDBC adapters to connect to backend systems.

Configured partner profiles, External id’s, processing rules, trading partner Agreements in Trading Networks.

Installed and updated As2 certificates in trading networks and tested AS2 connectivity with partners.

Used webMethods deployed to migrate webMethods components from one environment to other.

Test driven development of the application along with unit testing and system testing.

Provide production support for web Methods interfaces and debugging production issues to determine the cause and provided fixes.

Environment: Web Methods 6.5 Developer & Integration server (Software AG), webMethods deployer 6.5, webMethods Trading networks 6.5, webMethods Modeler 6.5, broker, Oracle 10g, Test Director/Quality center, XML, Windows XP.



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