Cellular 727-***-**** • email@example.com
Self-starter, motivated, energetic people person with strong clinical skill and sales experience.
Clinical manager with over 20 years’ experience in a range of administrative and clinical operations. Responsible for employee schedules, maintain continual flow between providers and staff to maximize patient experience. Responsible for establishing medical lab and Medical spa. Responsible for inventory and sales of spa products.
Florida Hospital Physician Group, Palm Harbor/Trinity Florida 06/12/17 to 02/06/2019
Promote the philosophy, mission and vision of Florida Hospital and Adventist Health system to employees, patients, and other contacts outside the facility.
Provide for a safe and complete environment for the delivery of patient care through operational processes and protocols, practice rounds, inventory control, and equipment checks. Corrects any known deficiencies.
Maintain effective relationship and open communication with patients, families, management, staff, contractors’ insurance companies and the outside community.
Manage all staff within the assigned practices. Acts as a liaison between support staff and physicians.
Motivate staff and organizes day-to-day activity of department. Ensures scheduling of staff to promote provider productivity as well as to promote high clinical quality, high service quality, operational and financial viability, and to ensure appropriate patient access to practice
Exercise a high degree of initiative, judgment, discretion and decision-making to achieve organization objectives.
Coordinate/assist in specific functions and activities of assigned practices – including IT, accounting, HR, payroll, materials management, engineering and other support services.
Hold staff meetings at least once per month to keep employees informed of developments.
Work with Providers and staff to ensure schedules are maximized for efficiencies and physician productivity on a daily basis
Work with the Manager of Revenue Cycle Management to ensure practice reimbursement for his/her respective practice is appropriate.
Manage the point-of-service collection function in the practice and meets thresholds set by management.
Ensure that all charges are captured and entered within the timelines established by management.
Ensure that all tasks are addressed and worked based upon the turn-around guidelines established by management including but not limited to those associated with the revenue cycle and the EHR.
Responsible for recruitment, selection, orientation, evaluation of staff and dismissal, with the exception of employed physicians. Works with Director of Operations and Shared Services on the corrective action process and dismissal of staff.
Hire new staff and ensures effective orientation is received by new employees.
Support and participates in marketing initiatives for practices within his/her responsibility, in collaboration with marketing departments and the management team.
Assist with annual budget process for assigned practices, as appropriate.
Review monthly financial performance for assigned practices and makes recommendations for improvements to their respective Director and physicians/providers.
Keep abreast of changes within the organization and implements procedures, policies and practices as needed in assigned practices.
Assure medical records are maintained with respect to patient confidentiality, security, completeness and timeliness. Assure practices follow HIPPA and security regulations.
Evaluate and recommend facility utilization and improvement, including construction and renovation to the Director of Operations.
Assure staff is scheduled to provide adequate coverage during all hours of operation using flexible staffing when appropriate.
Ensure accurate time and attendance records are kept and reported in a timely manner.
Use progressive coaching and counseling to develop or discipline employees as necessary.
Conduct monthly meetings with physician to discuss clinic operations, financial performance, needs, etc.
Research and prepare reports, presentations as needed.
Demonstrate a positive customer service attitude/behavior. Reacts in a timely manner to resolve patient complaints and/or employee conflict, promoting customer service. Maintains open communication with hospital departments, referring physicians, and staff physicians. Participates in and fosters an approach to continuously improving quality that includes both intra-departmental and inter-departmental activities.
Supports employee engagement and is accountable for Press Ganey survey results and action plans for improvement.
Carson Family Care Center, Tarpon Springs, Florida 1999 to 2017
Assisted medical personnel in the planning, evaluation and delivery of patient care including coordinating inpatient care, outpatient care, emergency services, and disaster preparedness.
Supervise medical staff, maintain staff schedules, approved time off, evaluations and disciplinary situations.
Conduct interviews, responsible for new hires and training.
Proficient in triage.
Run reports for PQRS, ECQM and Meaningful Use to meet CMS guidelines and make adjustments where necessary.
Responsible for implementing full lab and Medi-Spa and well as medical equipment.
Sales and inventory of Med-Spa products including cosmeceuticals.
Assist with procedures, call patients with diagnostic results, vital signs, medication records.
Act as liaison between staff and providers to maximize patient experience.
Conduct employee training, E-MDS super, create and update EHR templates and OSHA training.
Prima Care, Fall River, MA 1997 to 1999
Perform EKG’s, Pacemaker tests, vital signs, verifying and maintaining medication records.
Obtain short history and call in prescription refills.
Assist with surgical procedures using sterile procedures.
Scheduling office appointments and surgical procedures at local hospitals.
Performed cardiac stress tests with physician supervision.
Advise patients on risks and benefits of surgery
Tri-County Pediatrics, Stoughton, MA 1995 to 1997
Completed schools and camp forms, obtained vital signs, administered vaccinations and assisted physician with catheters, strep and urine cultures.
Fisher College, Boston, MA 1994
A.A., Science - Medical Assistant
BMC Durfee High School, Fall River, MA 1988
Running / Triathlon’s