JEREMY HAYES

ac8oki@r.postjobfree.com

**** ******* ** ***. ****

PLANO TX., 75025

256-***-****

OPERATIONS SPECIALIST

DILIGENT WORKER RELOCATING TO THE DMV AREA WITH THE KNOWLEDGE AND EXPERIENCE TO PRODUCE GREAT RESULTS. HIGH ATTENTION TO DETAIL IN PROVIDING ELITE GUEST SERVICE. POSSES THE ABILITY TO BALANCE A HIGH VOLUME WORKLOAD WHILE CONSULTING COMPLEX PROJECTS AND SERVICES. PROFICIENT IN TECHNICAL AND GUEST RETENTION SKILLS TO ASSIST ALL NEEDS. DEVELOPED EXTENSIVE KNOWLEDGE THROUGH YEARS OF EXPERIENCE TO TRAIN MULTIPLE TEAMS ON JOB FUNCTIONS AND APPLICATIONS.

EDUCATION: ASSOCIATE DEGREE, BUSINESS MANAGEMENT STUDIES 2015

CALHOUN COMMUNITY COLLEGE, DECATUR, ALABAMA

ADVANCED DIPLOMA, ACADEMIC STUDIES 2005

BOB JONES HIGH SCHOOL, MADISON, ALABAMA

COMPUTER: MICROSOFT OFFICE SUITE AND OUTLOOK/ VISUAL BASIC, C++, XML, MS EXCEL

SKILLS: HTML, JAVA

EXPERIENCE:

THE RUSTIC/FREE RANGE CONCEPTS, DALLAS TX. 9/2018-PRESENT

ASSISTANT GENERAL MANAGER

PROVIDED SUPPORT FOR THE ENTIRE ORGANIZATION TO AID WITH INQUIRIES AND INCREASE OVERALL SATISFACTION

FIXED TECHNICAL ISSUES INVOLVING SYSTEM ERRORS TO BETTER ASSIST MEETING FOOD COST GOAL

IMPLEMENTED BEST PRACTICES WITH NEW HIRE CLASSES TO IMPROVE DEVELOPMENT AND EFFICIENCY

IMPROVED OPERATIONAL TACTICS TO SUCCESSFULLY INCREASE FLOW-THROUGH FOR A HIGH VOLUME ESTABLISHMENT

JOINED GUEST RELATIONS TEAM TO MANAGE GUEST COMPLAINTS AND CONCERNS

BRAVO/ BRIO TUSCAN GRILL, HUNTSVILLE AL./ALLEN TX. 12/2015-9/2018

ASSISTANT GENERAL MANAGER

ANALYZED DEPARTMENT NEEDS TO DETERMINE THE BEST COURSE FOR FUTURE PURCHASES AND INVESTMENTS

IDENTIFIED KEY ELEMENTS TO INCREASE GUEST TRAFFIC AND HELP BUILD SALES

DEVELOPED STAFF THROUGH ONE ON ONES, STAFF MEETINGS, AND WALK THROUGH PROCEDURES

COLLECTED SALES TRENDS FROM PRIOR YEARS AND CREATED REPORTS TO ACHIEVE A MORE REALISTIC GOAL

FOCUSED IN ON KEY ROADBLOCKS AND PROPOSED EFFECTIVE SOLUTIONS TO SURPASS THREE MILLION NET SALES FOR THE RESTAURANT

CHEDDARS SCRATCH KITCHEN, TYLER, TX. 8/2012-11/2015

SERVICE/BAR MANAGER

ORCHESTRATED AREAS OF RESPONSIBILITIES SUCCESSFULLY WITHIN THE CORPORATION GUIDELINES

CONTRIBUTED AMONGST COWORKERS TO PRODUCE OVER SIX MILLION IN NET SALES

TRAINED IN KEY FOH AND KEY BOH POSITIONS EFFICIENTLY AND ACCURATELY DELIVERING ON COMPANY POLICY TO ENSURE GUEST SATISFACTION

ALIGNED AN ACCURATE FOOD COST BASED OFF PREP SHEETS AND ACCOUNTABILITY

PROMOTED PEERS THROUGH PROPER SCHEDULING AND EFFECTIVE DIRECTION

CHEDDARS SCRATCH KITCHEN, HUNTSVILLE AL 11/2009-8/2012

SERVER/ BARTENDER

PROMOTED THROUGH PERFORMANCE TO LEAD BARTENDER AND WAS INTEGRAL IN THE DEVELOPMENT OF THE BAR AND SERVICE STAFF

KEY TEAM MEMBER DURING RESTAURANT OPENING, PROVIDING SUPPORT IN ALL AREAS TO OPTIMIZE THE GUEST DINING EXPERIENCE AND BUILD A CULTURE OF TEAMWORK

DEMONSTRATED THE APPROPRIATE CHEDDARS WAY USING THE FOUR PILARS: REAL RELATIONSHIPS, POLISHED ATMOSPHERE, HOMEMADE QUALITY FOOD, AND EXPLICIT VALUE PRICING

WAL-MART CORPORATION, HUNTSVILLE AL. 2/2006-10/2009

INVENTORY CONTROL SPECIALIST

CONDUCTED INVENTORY OF ALL MERCHANDISE THROUGHOUT THE STORE

COORDINATED THE LOGISTICAL LOADING AND UNLOADING OF THE DELIVERY TRUCKS

ASSISTED CUSTOMERS WITH ANY CONCERNS OR QUESTIONS THROUGH THEIR EXPERIENCE

DISPLAYED EXCEPTIONAL SERVICE WITH THE TOOLS AND SUPPORT SYSTEM GIVEN

HONORS AND ACTIVITIES:

TWO YEARS OF SPANISH LEVEL ONE AND TWO YEARS OF SPANISH LEVEL TWO

TWO YEARS AS A SGA CLASS MEMBER

THREE YEARS AS A VARSITY FOOTBALL TEAM LEADER

VOLUNTEERED AT DOWNTOWN RESCUE MISSION HOMELESS SHELTER IN HUNTSVILLE AL

COACHED EIGHT YEAR OLD BASKETBALL TEAM AT DUBLIN RECREATION PARK IN MADISON AL

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