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Manager Customer Service

Location:
Houston, TX
Posted:
March 04, 2019

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Resume:

SHAWN JONES

Houston, Tx · 337-***-****

ac8ocg@r.postjobfree.com

EXPERIENCE

I BELIEVE SUCCESS IS MY DUTY, OBLIGATION, AND RESPONSIBILITY & I WILL BRING THESE BELIEFS INTO YOUR ORGANIZATION AND CULTURE. APRIL 2016 – PRESENT

SENIOR MANAGER, GRUB BURGER BAR

Responsibilities

Managing over 100 employees at our Corpus Christi location this process included hiring, training, developing, and putting aces in their places.

Managing a restaurant making $48,000- $100,000 a week I have developed many relationships with our regular guests which value cannot be measured.

Trusted with efficiently and accurately counting, recording, and troubleshooting inventory to ensure food cost is in order.

Responsible for day to day analysis of Profit and Loss workbook to effectively make decisions and properly budget.

Ordering product and supplies from over a dozen local and national vendors. Accomplishments

Opening our 18th location in Corpus Christi, Tx and leading the restaurant to one of the most profitable in the company for the last two years. AUGUST 2014 – APRIL 2016

AREA MANAGER, PAPA MURPHY’S

Responsibilities

Worked with store managers from three different units focusing on hiring quality staff, ensuring health regulations were met, and managing food cost.

Organized, attended and held events to promote the brand and share our great product with the community.

Setup loyalty programs with neighboring businesses and apartment complexes. Accomplishments

Our Conroe location was the #1 Papa Murphy's store in the Houston market. Made a delivery service available for a company who does not deliver, changing the game for the rest of the market.

APRIL 2014-AUGUST 2014

Manager, WHATABURGER

Managed FOH and BOH operations including hiring, firing, ordering product, & writing prep lists.

Worked to increase revenue within the four walls of the restaurant by providing excellent customer service and ensuring my team did as well. Accomplishments

Growing sales in this one unit from $40,000 a week to $50,000 a week in just a few months by instilling discipline, accountability, and initiative in our staff



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