Ms. Shae Clost

Kemptville, ON K*G *J*

T: 613-***-**** Email: ac8obr@r.postjobfree.com

Profile:

Enhanced Reliability level of security clearance obtained

Over 15 years of customer service excellence

Able to work in a fast paced environment and maintain excellent customer service

Excellent written and verbal communication skills

Physically fit and able to do standing for long periods or lifting

Strong team leadership skills and abilities

Able to work independently or with a team

Relevant Training

Digital Instinct/Virtual Roster 2009

WHMIS & ESD 2003

Smart Serve 2003

Relevant Skills

PeopleSoft

Casino-Link

SmartStaff

Excel

Word

Outlook

PowerPoint

GroupWise

Work Experience

Mail Carrier Sept 2014-Dec 2014

Canada Post

Maintain Knowledge of local infrastructure including road, customers

as well as delivery receptacles

Collect monies for Cash On Delivery

Direct contact with the public

Lift and carry items up to 66lbs

Sort mail

Administration / Labourer 2013

Foster’s Carpentry

Input and authored contracts/bids for potential customers

Assisted roofers with shingling

Completed all site clean-up and loading and unloading of materials

Picked up materials from retail stores and delivered to job site

HTS Manager August 2011 – Feb 2013

Sentel (Xplornet/Shaw Dealer)

Oversaw and coordinated office administrative procedures and review, evaluate and implement new procedures

Established work priorities, delegated work to office support staff, and ensured deadlines were met and procedures were followed

Supervised frontline office staff

Worked closely with advertising and promotional companies

Attended local business group events and meetings for networking

Set-up and managed booth at trade shows

Ensured signage was updated regularly

Scanned promotional material

Scheduling Clerk / Human Resources Sept 2003 – June 2010

Ontario Lottery and Gaming Corporation

Promoted and maintained a high level of accuracy, customer service and respect to all patrons, employees and OLG personnel

Created departmental schedules for 8 departments and over 200 employees with the appropriate staff assignments on rotational shifts to cover 24 hour work days

Scanned all schedules to have a softcopy

Ensured all staff had appropriate training

Created and updated employee profiles

Maintained spreadsheets tracking individual employee’s hours, days, weekends, sick leave, vacation, training and other pad/unpaid leave

Coordinated leave authorization forms, schedule exchanges, adjustment requests and back-fill call-ins as required

Act as on-site point of contact to ensure smooth implementation of Virtual Roster

Co-authored scheduling deadlines, directive and propriety information

Assisted customers with resolving problem and complaints

Manage motor coach programs, promotions, data entry, tracking, daily cash redemptions and promotional/complimentary gift distribution

Adhered to corporate policies and procedures

Additional Work Experience

Chartwell’s Server 2013

Ottawa Sun Newspaper delivery 2012

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