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Customer Service Manager

Location:
California
Posted:
March 04, 2019

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Resume:

MARIO A. JUAREZ

**** ********** ****** ******, ** 91331 818-***-**** ac8oa6@r.postjobfree.com

CANDIDATE SUMMARY

Versatile and highly motivated bilingual payroll, administrative and customer service professional with excellent communication and organizational skills. Proven track record of successfully handling multiple tasks in a fast-paced and highly regulated environment in compliance with federal, state and local laws excellent team player with demonstrated ability to build successful and productive relationships with employees, peers and management in a multi-state, multi-site organization

AREAS OF EXPERTISE

Payroll Specialist

Excellent knowledge of state, local and federal employment laws

Excellent Communication and Organizational Skills

Strong computer skills

Advanced user of Microsoft Office Suite, Excel Spread sheets, ADI Time Clock, and Benefit Accrual

Excellent communicator and highly motivated

Superior customer service skills

Strong working knowledge of federal, state and local employment laws

Team player with ability to independently take ownership of work

Highly organized, flexible and detail-oriented with ability to multi-task in a fast paced work and stressful work environment

Fluent in Spanish

PROFESSIONAL EXPERIENCE

Bright view Landscaping Co. November 2018 to February 2019

Payroll Specialist.

•Processing Weekly payroll utilizing J.D Edwards system

•Entering W-4, address changes, Direct Deposits.

•Helping processing daily manual checks as requested by the branches

•Resolving payroll issues and additional assignments as requested.

Fire Fighters First Credit Union July 2018 to September 2018

Payroll Specialist.

•Processing Biweekly payroll utilizing Workforce Now

•Entering W-4, address changes, Direct Deposits.

•Helping creating Payroll reports and special requests

•Processing and answering Garnishments such as child Support and tax Levis.

•Resolving payroll issues and additional assignments as requested.

Jan 2018 to April 2018

Openx Technologies.

Helping processing payroll utilizing Ultipro System on the semimonthly basis

Entering W-4, address changes, Direct Deposits.

Helping with an implementation from Ultipro to a new system Workday.

Processing and answering Garnishments such as child Support and tax Levis.

Resolving payroll issues and additional assignments as requested by payroll manager

Kassabian CPA Inc. Dec 2017 to Jan 2018

Processing Payroll on the weekly basis for about 37 different companies

Entering new hires, address changes, W-4, Direct Deposits

Utilizing ATX Payroll System and APEX Payroll system

Entering Bank information, ACH Payments, Direct Deposits Credits, and Taxes and Fees Debits.

Printing W-2 DE88 and 941 and 940 Quarterly.

Unified Grocers (Temporary Assignment through Century Group Agency)

May 2017 to June 2017

Perform special payroll projects requiring knowledge of practices in the preparation, and the

Updating Payroll records

Assist with special projects as requested

Additional assignments by payroll manager.

Vallarta Food Enterprises Inc. (Temporary Assignment through Accountemps A Robert Half Company)

Payroll Specialist: December 2015 to January 17

Perform payroll duties requiring knowledge of practices used in the preparation, and maintenance of payroll and payroll records

Assist with special projects as requested

Enter and audit new hire employees information to assign them to the correct store facility using SAGE HRMS system and Workforce Kronos and MAS 200.

Additional duties assigned by the payroll manager.

Process verifications on employment

US Health Works. (Temporary assignment through Lodgment Finance Staffing) February 2014 to June 2014

Payroll Specialist Hired as Full time Employee on JUNE 2014 to August 2015

While at US Health Works I successfully help implementing their system from EV4 enterprise to enterprise Platform Ev5

Perform payroll duties requiring knowledge of standard practices used in the preparation, distribution, and maintenance of payroll and payroll records

Responsible for processing payroll for al hourly and salary employee in 19 states for about 3,500 employees

Review payroll documents for compliance with policies and procedures

Review all earnings, deductions and tax calculations in the payroll system assist employees and management with questions, concerns or requests regarding payroll

Manage workflow to ensure all timecards and payroll

Ensure tax compliance in all local jurisdictions

Ensure compliance with Federal, State wage and hour laws

Stay current on regulatory, legal and other payroll developments

Process off-cycle check payments according to company policy and federal and state regulations

Process Terminations on EV5 to comply with California laws and all other states

Research and effectively communicate, both verbally and in writing, with employees and other departments

Prepare stop payments, void checks, direct deposit reversals and overpayment collection in accordance with company, federal and state regulations

Assist with special projects when requested

Assist employees with set up in ESS and reset passwords

Additional duties as assigned by manager

Harbor Freight Tools. (Temporary Assignment through Accounting Principles) July/ 2013 to January 2014

Payroll Specialist:

Primarily responsible for processing payroll for all hourly and salary employees in the

Mid-West region in regards to:

transactions are processed timely and accurately

Perform payroll duties requiring knowledge of standard practices used in the preparation, distribution, and maintenance of payroll and payroll records

Review payroll documents for compliance with policies and procedures

Review all earnings, deductions and tax calculations in the payroll system Assist employees and management with questions, concerns or requests regarding payroll

Manage workflow to ensure all timecards and payroll Workforce Kronos

Ensure tax compliance in all local jurisdictions

Ensure compliance with Federal, State wage and hour laws

Stay current on regulatory, legal and other payroll developments

Process off-cycle check payments according to company policy and federal and state regulations

Research and effectively communicate, both verbally and in writing, with employees and other departments

Prepare stop payments, void checks, direct deposit reversals and overpayment collection in accordance with company, federal and state regulations

Assist with special projects when requested

Assist employees with set up in ESS and reset passwords

Additional duties as assigned by manager

YellowPages.Com (AT&T Interactive), Glendale, CA January 2012 to April 2013

Payroll Specialist

While at Yellow Pages I successfully help implementing their system from PCPW for Windows to enterprise Platform Ev5 and

E-time increasing the payroll process to 98% this allow us to free up time and complete the process earlier.

Process high volume of employee data including miscellaneous changes

Audit new hire entries and assign employees to correct time and attendance panels.

Process employee time and attendance data from ez-Labor system to EV5 payroll system and reconcile variances.

Check and audit time-keeping records to ensure accurate pay and compliance with state laws.

Process voluntary and involuntary deductions, including levies, garnishments and 401K.

Provide a high level of customer service to employees both in the corporate office and in the field on any issues or inquiries relating to payroll, taxes, time off, or IRS withholding issues.

Assist employees with such issues as time clock punches and time off and enroll corporate employees into the ez-labor clock system, resetting passwords and troubleshooting as necessary.

Effectively and efficiently communicate with employees to ensure their confidence in their Payroll representative.

Ensure compliance with any and all applicable federal, state and local regulations.

Responsible for approving the flow of changes in Employee Self Service, and participated actively in the implementation of the Employee Self Service system.

Maintain employee confidentiality and protect payroll operations at all times.

Responsible for overseeing payroll process for centers nationwide for over 1,200 employees.

Partner with other members of Payroll and HR teams to successfully complete special projects.

Contributed significantly to the integration of new payroll and time and attendance systems as well as to the configuration and implementation.

Grifols Inc., Los Angeles, CA March 2008- November 2011

Payroll Specialist

While I was at Grifols I successfully help implementing their system from PCPW for Windows to enterprise Platform Ev5 and

E-time increasing the payroll process to 95% this allow us to free up time and complete the process earlier. Increase their

Garnishment process 99% to avoid legal issue with the different entities

Process high volume of employee data including pay rates, transfers, sign-on and relocation bonuses and other miscellaneous changes.

Audit new hire entries from HRIS and assign employees to correct time and attendance panels.

Process employee time and attendance data from eTIME system to EV5 payroll system and reconcile variances.

Check and audit time-keeping records to ensure accurate pay and compliance with state laws.

Process voluntary and involuntary deductions, including levies, garnishments and 401K.

Provide a high level of customer service to employees both in the corporate office and in the field on any issues or inquiries relating to payroll, taxes, time off, or IRS withholding issues.

Assist employees with such issues as time clock punches and time off and enroll corporate employees into the eTIME clock system, resetting passwords and troubleshooting as necessary.

Effectively and efficiently communicate with employees to ensure their confidence in their Payroll representative.

Calculate and process manual checks for terminated employees in accordance with state laws.

Ensure compliance with any and all applicable federal, state and local regulations.

Responsible for approving the flow of changes in Employee Self Service, and participated actively in the implementation of the Employee Self Service system.

Maintain employee confidentiality and protect payroll operations at all times.

Responsible for overseeing payroll process for 28 plasma collection centers nationwide for over 1,300 employees.

Partner with other members of Payroll and HR teams to successfully complete special projects.

Contributed significantly to the integration of new payroll and time and attendance systems as well as to the configuration and implementation of new HRIS system.

Castec Inc., Los Angeles, CA March 2005-March 2008

Payroll Supervisor

Responsible for all aspects of payroll operations and administration, including processing payroll on a weekly basis for 500 employees using eTIME ADP 5.0 and tracking vacation and sick time for all employees.

diligently maintained and audited payroll clerk’s work with files to ensure information was up-to-date and resolved any discrepancies with weekly payroll checks.

Partnered with other members of Human Resources team to provide assistance with benefits administration and employee relations as needed.

EDUCATION

Bachelor’s Degree in Political Science

Miguel Angel Asturias, Guatemala City

Software:

ADP Pcpw for windows Kronos Workforce, ADP Ez Labor, ADP Ev-4 Platform, ADP EV5 and E-time keeping System, Mas 200

Sage Hrms Payroll System.

Los Angeles City College

Completed workshops in Payroll Accounting and Payroll Programming (Quick Books)

Certificates of Completion in ADP Dos, ADP Windows, ADP Report Smith 1, Benefit Accrual



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