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Manager Service

Grimsby, ON, Canada
March 06, 2019

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Background in Human Services including senior leadership roles strategic planning, recruitment, policy and legislation change management, negotiations, talent and complaints management, career pathing, Health & Safety, presentations of complex case material at both court ordered conferences, contested court hearings and as a guardian for young people in care charged with criminal matters, on call and after hours experience with both emergency management of high-risk offences and after hours removal including preparation of court material.

Experience within challenging locations including geographical isolation, Experience providing service delivery to discrete Indigenous communities including travel by light plane, small aircraft, four-wheel drive only access, management of cultural protocols including sorry business, men’s and women’s business and required cultural protocols for specific clan groups. ACCOMPLISHMENTS

Team Leader / Supervisor of ten investigators, Departmental Representative for Interagency Network of Suspected Child Abuse and Neglect (Comprised of Queensland Police / Child Safety / Queensland Health and other agencies where relevant)

Management of complex cases including authoring of briefs for Ministers of Parliament regarding clients with matters receiving media attention

Supporting of Service Centre Manager during contentious human resources matters and lead chair in panel interviews for new staff

First Child Safety Staff Member to be nominated for a Community Service Award at the Mount Isa Community Services Gala Ball.


GRIFFITH UNIVERSTY – Brisbane, Queensland

Bachelor of Psychology

Bachelor of Criminology and Criminal Justice


Interviewing Children and Recording Evidence (93a, Forensic Interviewing) ADDITIONAL

Safe And Together Domestic Violence Prevention Specialist Training (2017)

Working Across Difference (2018)

Therapeutic Crisis Intervention (2016)

Reach Supervision Framework Training for Managing Teams (2017) JULIAN JAMES WHITE Phone: 905-***-**** Page 2



The Department of Child Safety is the state statutory body for child protection, servicing all areas of the state working with vulnerable families.

Senior Team Leader, Investigation and Assessments March 2016 – October 2018 Key Responsibilities

Manage all incoming concerns for families in the Mount Isa and Gulf Surrounding Region

Allocation of investigations to authorized officers and authorize completed investigations in accordance with the Child Protection Act 1999 including applications for Child Protection Orders and Child removals.

Developing and maintaining a network of stakeholders including government and non-government bodies to support the timely flow of information during investigations to request

Identifying potential risks such as discrepancies in the documentation

Liaising with legal team to ensure appropriate filing of court material and consultation for appropriate orders being sought

Demonstrated ability to explain sensitive, complex and confronting information appropriately both verbally and in writing, ensuring I tailor my communication style and language according to the audience’s level of knowledge, skill and experience

Training staff in the process of investigations including completing home visits and assessments of risk, acts of protection and safety planning.

Monthly reporting of trends and responses for the Service Centre within a regional and state standpoint including data trends for investigations and strategies implemented in response.


Child Safety Officer / Senior Child Safety Officer February 2014 – March 2016 Key Responsibilities

Service delivery to children and families as they progress through the child protection continuum.

Facilitate stakeholder and care team meetings for service users to ensure best practice.

Comprehensive knowledge of how to create and compile important documents and complex case notes including the ability to maintain discretion and confidentiality.

Attending Criminal Court as Guardian on behalf of young people in care, including after host attendance of police for interviews and provision of information to solicitors.

Authoring of Affidavits where required to ensure the safety and wellbeing of young persons.

Attend and work within discrete Indigenous Communities with limited supervision while ensuring appropriate adherence to cultural protocols.


The Adriatic Luxury Hotels Group operates a portfolio of over 300 Licensed Venues Across Australia including iconic hotels and neighborhood pubs tailored to the local market. Bar Manager 2013-2014

Key Responsibilities

Supervision and training of staff at a focal point of hospitality within the Brisbane City

Consultation with relevant government bodies including liquor licensing to ensure appropriate documentation and service protocols.

Complaints management and supporting of patrons experience within the venue

Developing relevant reports and statistics and managing both stock and point of service management JULIAN JAMES WHITE Phone: 905-***-**** Page 3


Canada’s family friendly resort for skiing and snowboarding. Ski Patrol – Slope Watch, – 2011-2012

Key Responsibilities:

Assisting with the safety and operation of Canada’s 2nd biggest ski resort including pre-season and post- season.

First aid management and crisis response for guests and staff during various weather conditions.

Complaints management and adherence to safety procedures for specific mountain operations.

Client hosting and liaising with management to ensure exceptional customer service

Supervision and support for Ski-School staff when managing larger groups of children’s ski school lessons.

DEPARTMENT OF COMMUNITY SAFETY – BRISBANE CORRECTIONAL CENTRE Brisbane Correctional Centre is a prison facility which houses a unit specifically designed for 17 year old prisoners and an ultra-modern maximum security wing for dangerous offenders. Risk Assessment Team / Counselor – 2009-2011

Key Responsibilities:

Full monitoring of offenders during their progressing at the Centre including initial assessments, Offender needs risk inventory (ORNI) ongoing review regarding self-harm, substance use, withdrawal and detoxification or mental health conditions.

Complete unit inductions for up to 40 high risk offenders to ensure a comprehensive understanding of the Risk Assessment Team functions and expectations within a Correctional Centre Environment.

Engagement with Maximum security offenders including adherence to specific safety protocols.

Evidenced ability to maintain appropriate boundaries for staff within a correctional center setting

Well-developed negotiation and conflict resolution skills including the ability to manage challenging and aggressive behaviors in a professional, calm and resilient manner

Work and liaise within culturally and linguistically diverse service users including males, females and non-binary; youth and all adult ages; ethnic, religious and minority groups; a wide range of mental health issues; clients with drug and alcohol issues

Proactively participate in multidisciplinary team meetings and ongoing training

Experience in responding to emergency calls for assistance and breaches of safety/unsafe actions in high risk and volatile situations


Sigrid Tagaloa



Mount Isa

Glenn Davey

Former Manager / Senior Team Leader

Mount Isa Gulf Child Safety

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