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Manager Service

Dallas, TX, 75243
March 03, 2019

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Leah Pacheco

**** ********* **.

Dallas, TX. ****3

214-***-**** Cell

Objective: To secure a challenging position within an organization that promotes a path for success while providing a stable work environment.

Summary: Skilled Executive with an extensive background in the HVAC Industry for 25+ years. Experienced in Customer Service, Inventory Control, Purchasing, Warranty registrations, filing warranty claims, processing warranty claims and Install Coordination. Accounting duties. Exceptional organizational, communication and Managerial skills. Detail oriented. Proficient in Microsoft Word and Excel. Experience with Wintac, Successware and various software programs.


2/2017-2/2019 L & S Mechanical, Richardson TX

Construction Starts HVAC Coordinator

-Review all Builder documentation including Start Memos, PO’s & options.

-Carefully review Manual J & D and compare materials to proposals.

-Create houses in the system.

-Enter or complete changes to existing houses when a house has been modified.

-Prepare paperwork for HVAC trade which includes tracking labor & materials.

-Send appropriate paperwork to Superintendents when changes have been made.

3/2016 – 2/2017 Randstad, Richardson TX (Lennox International)

Warranty Specialist

-Process Warranty claims

-Inbound calls to process claims and/or verify warranty information.

-Handle incoming mail.

-Process Gratis orders.

-Handle emails received in Warranty Inbox.

-Various Daily and weekly reports.

11/2015 – 3/2016 Kelly Services, Carrollton TX (Denali Construction)

Assistant Project Coordinator

-Dispatched Service techs via Computer software program.

-Entered weekly time sheets.

-Billing and invoicing.

-Quotes on needed A/C, Plumbing or Electrical repairs.

-Receptionist relief.

-Received incoming calls for service.

2/2011 - 4/2015 A #1 Air, Lewisville TX

Warranty Manager 2012 - 2015

-Warranty registration on HVAC equipment.

-Purchased Extended Warranty plans from various vendors.

-Parts and labor Warranty transfers for Home Owners selling their homes.

-Submitted claims for Spiffs & Instant Rebates thru the Distributor.

-Submitted all claims for Spring Oncor rebates.

-Handled all warranty related issues.

-Processed Part & Labor Claims on vendor websites..

-Followed up on claims monthly to make sure they were processed and paid.

Warranty Manager & A/R Clerk 2012 - 2014

-Answered incoming calls for Accounting Dept.

-Posted payments for outstanding invoices.

-Added credit card info onto customers accounts for Service Agreements.

-Helped with any other miscellaneous Accounting duties.

Fleet & Warranty Manager 2012

-Maintained 100+ vehicles.

-Performed weekly truck inspections.

-Handled Insurance and tracked weekly fuel usage.

-Scheduled trucks for repair & body work and preventative maintenance.

-Handled State Inspections and vehicle registrations for all vehicles.

-Ordered new trucks. Complete set up and vehicle wraps to get ready for use.

-Ordered gas cards, assigned and distributed them.

-Tracked all vehicles thru Tele-Nav system.

-Communicated with all Warehouse & Field staff via 2 way radios.

-Ordered all uniforms for field staff employees. -Purchased Extended Warranty contracts on new equipment for Home Owners.

-Processed all Part & Labor claims done on warranty repair work.

-Followed up on claims monthly to make sure they were processed and paid.

Install Coordinator 2011- 2012

-Coordinated and scheduled installs.

-Processed Install packets for Warehouse staff to stage jobs to be installed.

-Dispatched installers to their locations.

-Ordered HVAC equipment and materials used for job.

-Inbound and Outbound Install related phone calls.

-Helped out Warranty Dept with processing and following up on claims.

-Tracked all Install trucks thru Tele-Nav system.

7/2002-4/2010 A #1 Air Carrollton, TX

Installation Supervisor, 2005-2010

-Supervised Install crews and Part runners.

-Tracked all Install trucks thru Tele-Nav system.

-Coordinated and scheduled all installs.

-Dispatched installers to their locations.

-Tracked install dollars per job per day.

-Handled all Install & Warranty related issues.

-Pulled city permits.

-Ordered all HVAC parts for Service techs.

-Ordered all HVAC equipment and materials for Installers.

-Maintained Warehouse & Inventory control.

-Sold HVAC components/systems over phone to be installed.

-Purchased Extended Warranty contracts on new equipment for Home Owners.

-Processed Part & Labor Claims for Warranty repair work.

-Followed up on claims monthly to make sure they were processed and paid.

Service Coordinator, 2002-2005

-Set up incoming service calls.

-Dispatched calls to technicians.

-Routed daily calls for technicians.

-Coordinated and scheduled all installs.

-Dispatched installers to their locations.

-Ordered all HVAC parts & equipment needed for Service & Installs.

-Supervised 3+ part runners.

-Handled all warranty related issues.


Mary Grimes Education Center, Carrollton TX ---1991


Sales Training, Carrier Corporation---2007

Sales Training, Trane Corporation---2008 Sales Training, Gary Ellecks---2009

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