CURRICULUM VITAE
REKHA VADHEL
E-Mail:
ac8nuz@r.postjobfree.com
Contact No.
Permanent Address
***, ****** ********, ********** ****,
Adajan, Surat, Gujarat, India.
PERSONAL PROFILE:-
Father’s Name : Mohan G Vadhel
Data of Birth : 14 March 1990
Gender : Female
Nationality : Indian
Marital Status: Unmarried
Languages Known:
Hindi, Gujarati (Mother language)
English (fluent)
Arabic (As per business requirement)
Turkish (Intermediate)
STRENGTHS
Positive Attitude
Excellent communication skill.
Quick learner
Highly co-operative in changing
environment
Passionate about customer service with excellent interpersonal skills.
KEY SKILLS
Have excellent knowledge of Microsoft Office, Internet explorer and Outlook management
IDS Fortune enterprise V 4.1
Fidelio Exe. V 6.20
Opera PMS V 5.0
Handling oracle
Holidex and GRS (central reservation systems of IHG)
Marc (food and beverage reservation system on IHG)
ACHIEVEMENTS
Awarded as best employee of the month by Lords Plaza Surat in September 2012
Nominated as best employee of the year from Taj Hotels, Resorts and palaces in year 2013
Ranked 95% in IFH audit 2 times highest amongst all team in year 2017
Certified in Reservation Online Academy from Minor Hotels.
REFERENCE
Name- Rishab Sahney
Designation- Director Revenue
Organization- Banana Island Resort
Mobile- +974-****-****
Email- ac8nuz@r.postjobfree.com
Name- Rahul Krishnan
Designation- IT Supervisor
Organization- Banana Island Resort
Mobile- +974-****-****
Email- ac8nuz@r.postjobfree.com
OBJECTIVE
Seeking an opportunity to enhance my knowledge & skills for growth of personal and oriented organization.
WORK EXPERIECE
COMPANY :- Intercontinental Doha and residencies
working as reservation agent from 22 april 2018 to 11 October 2018
JOB PROFILE:-
Handle room reservation, residency reservation as well as Food and beverage reservation of 10 differen restaurants.
Create Daily pick up reports, food and beverage discount and revenue reports, spa discount and revenue reports
Maintaining reservation from Holidex (central reservation system)
Updating cancellation and guarantee policy on holidex that features on all online channels of hotel
Handling meta search of selected online travel agencies and wholesellers comparing with hotel own website to spot the errors and do the necessary steps to stop the error like rate variations, rate plan variations, cancellation and guarantee policy
COMPANY : - Banana Island Resort Doha by Anantara
(Unit of Minor Hotels and Resorts)
DURATION : - May 2015 – August 2017
Working as Reservation sales Agent in the organization. Banana Island Resort Doha by Anantara is a 5 star luxury island resort unit of Anantara Hotels, Resorts & Spas that is a part of Global Hotel Alliance (GHA). GHA is the world s largest alliance of independent hotetl brands. GHA currently includes 32 brands such as Anantara, AVANI, PER AQUUM, Tivoli, encompassing over 550 upscale and luxury hotels with over 110,000 rooms in 76 different countries.
JOB PROFILE:-
Handle reservations, inform about resort facilities, note special guest requests and co-operate with concerned team to handle arrival of celebrities, royal families and diplomats
Create Daily pick up reports, handle daily reservation tasks, deduct payment via credit card for guaranteed reservation and follow up for non-guaranteed reservation
Proficient to create company and guest profile, rate codes and packages, tactical promotions and handle blocks
Co-operate with Reservation, revenue manager and marketing team to publish special promotions during non-peak periods
An excellent leadership skills to handle the staff and training new joinees
COMPANY : - The Gateway Hotel, Surat!
(A unit of Taj Hotels, Resorts and Palaces)
DURATION :- October 2013 To April 2015
Working as Reservation Supervisor in this organization. The Gateway Hotel, Surat is 5 Star hotels a Unit of Taj Hotels, Resorts and Palaces and is recognized as Asia’s largest and finest hotel company. Taj Hotels, Resorts and Palaces own and operate 92 hotels, 4 palaces, 4 private islands and 7 resorts. Besides India Taj Hotels are located in USA, UK, UAE, Australia, Africa, Sri Lanka, Maldives, Langkawi and Bhutan
JOB PROFILE:-
Maintain Daily Sales Reports.
Process all reservation requests, changes and cancellations received by phone, fax, emails and walk-ins.
Identify guest reservation needs, verify availability of room type, rate and explain guarantee, special rate, current offers and cancellation policy to guest.
Brief all guest about property facilities, service, room accommodations and document special guest request and preferences.
Co-ordinate and intimate to other department staff for VVIP and celebrity arrivals and document special requests and amenities.
Oversee accuracy of room blocks, reservations and group market codes. Review and implement new reservation procedures.
Maintain the roster, leading, briefing and training staff
Follow sales techniques to maximize revenue.
COMPANY :- Lords Plaza, Surat, Gujarat, India
(A unit of Lords Hotels & Resorts Pvt. Ltd)
DURATION :- June 2011 To September 2013
Worked as Reservation Executive in this organization. Lords Plaza is the 4 starrer hotel conveniently located less than a Kilometer from the railway terminal and in close proximity to the commercial and shopping hub of Surat. It is well known for its hospitality and a multi-cuisine.
JOB PROFILE:-
Handling telephonic operations and respond E-mail Inquiries including sending confirmations and processing for Company Volume Guaranteed Rates (CVGR).
Handling (Toll Free Number) central reservation of 23 properties of Lords Group.
Handle guest complaints and queries pertaining to reservation
Manage and maintain all FIT reservation
Maintain Daily Reports
Co-ordination with other department staff and chain hotels team member.
COMPANY : - Hotel Golden Star
DURATION : - April 2010 – March 2011
Worked as a Front Office Executive in Hotel Golden Star- Country Club India Ltd.
JOB PROFILE:-
Handle Check-in/Check-outs and maintain Guest Registration Book and handle reservation
Answer inquiries pertaining to hotel services
Maintain log book for all internal & external messages
Keep records of room availability and guests' accounts
Assign guest room and VVIP rooms after housekeeping co ordination
Responsible for guest assistance during their stay in hotel, cash handling and guest billing on check- out
Record guest comments or complaints and reporting to the manager.
Maintain high standard of etiquettes & positive attitude towards guest, to maintain the relationship with hotel guest
QUALIFICATION
Completed high school from Bai P M Patel girl’s High School
BTEC HNC in Aviation, Hospitality and Travel management from Frank Finn an Air hostess training Institute.
Diploma from American hotel and lodging educational institute
DECLARATION
I hereby certify that all the particulars stated above are to the best of my knowledge and believe true and fair. For any misrepresentation or omission of fact I shall be personally liable.
Date: Rekha Vadhel
Place: Surat