Sign in

Sales Representative

Calgary, AB, Canada
March 03, 2019

Contact this candidate


Gloria Dunphy, B.Sc.

** ****** ******* ****., **, Calgary, AB

587-***-**** Cellular Email


• Results-driven and goal-oriented consultative sales professional with over 28 years of consultative medical and pharmaceutical strategic selling, customer service, new business development, relationship-building, contract negotiation, account management, and face-to-face sales presentation background

• Extensive, sales forecasting, market analysis, client needs assessment, customer account management, in-service staff and volunteer training, and project management experience

• 10 years of nursing experience in Neurosurgical Unit, Operating Room, and Recovery Room providing medical care to patients

• Experience developing territory sales strategies to deliver diverse high-impact sales presentations and proposals

• Innovative, resourceful and result-oriented entrepreneur and collaborator with extensive construction project management, project design, client and vendor relations, system implementation, and complex troubleshooting experience

• Top sales performer recognized for consistently exceeding sales targets

• Consistently exceed customer expectations by taking the time to understand the needs of each client and employee resulting in business retention and improved sales


• Versatile, resourceful and adaptable to new roles, environments, and technologies

• Extraordinary people skills and passion for providing quality and value-added customer service to retain customers and achieve business goals

• Excellent listening, verbal communication, relationship-building, organizational abilities

• Enthusiastic, dependable, detail-oriented, self-directed and committed to exceeding business goals and developing revenue streams

• Extraordinary people skills and passion for providing quality and value-added customer service to retain customers, increase sales, and achieve business goals

• Highly successful in fostering enduring client and vendor relationships to top decision-makers in the medical community by developing an atmosphere of mutual trust and respect

• Able to create innovative and successful “win-win” solutions to address organizational needs

• Manage critical timelines and shifting priorities in fast-paced and changing environments

• Exhibit foresight when observing the overall picture to address concerns proactively

• Leadership, interpersonal, time management, strategic planning, multi-tasking, prioritizing, critical decision-making, influential, persuasiveness, and problem-resolution skills

• Recognized for attention to detail, accuracy, completeness, and professionalism

• Dependable, friendly, punctual, flexible, adaptable, self-motivated and hardworking team player with a positive attitude and excellent work ethics

• Constant self-learner and committed to lifelong learning and personal development



Fundraising Manager & Ambassador

• Manage business operations and fundraising initiatives and volunteers of a not-for-profit organization supporting the neurological wellness of brain injury clients

• Research, evaluate and execute campaign strategies

• Create, manage and facilitate internal training workshops on public speaking and leisure development of clients

• Foster productive relationships with customers, partners and stakeholders of local

Gloria Dunphy ● 2 ●

organizations to sponsor and support the association

• Conduct presentations to large groups of potential donors and supporters at fundraising campaigns to raise community awareness of the organization’s services

• Successful in significantly exceeding donations raised over previous years

• Train, mentor and coach over 100 volunteer fundraisers raising awareness of neurological diseases

• Developed a network of general practitioners and naturopathic and chiropractic doctors that could deliver treatments at reduced rates

• Instrumental in the expansion of the organization into Alberta

2010 - 2012 MCARTHUR’S FINE FURNITURE Calgary, Alberta

Sales Representative

• Performed sales of high-end furniture, case goods, art, and textiles and ensured total customer satisfaction by paying attention to detail and maintaining excellent customer relations resulting in sales increase of $580,000 in the first year

• Prepared customer offers, proposals, and agreements

• Assisted customers with design, product selection, and creative solutions to ensure customer retention and repeat business

2008 - 2010 DUCKY’S OFFICE FURNISHINGS Calgary, Alberta

Account Manager

• Managed consumer and corporate sales key accounts in government, oil & gas, and medical sectors

• Developed +$1 million sales portfolio in the first 12 months by securing ten major accounts by prospecting, cold calling, and relationship-building

• Consulted with large manufacturers in Canada and the United States on technical specifications, colour, specialty materials, schedules, damages, warranties, and service issues

• Cultivated enduring relationships with customers by identifying business needs

2006 - 2008 BIRK’S JEWELRY Calgary, Alberta

Sales Associate

• Experience in selling fine china casual dinnerware, flatware, fine crystal and art from around the world.

1995 - 2006 LIFESCAN MEDICAL Division of Johnson & Johnson Pharmaceutical Company Calgary, Alberta

Territory Medical Sales Manager

• Responsible for business development and sales of blood glucose monitoring equipment to doctor offices, pharmacies and major stores throughout the territory of Southern Alberta and East Kootenays

• Developed and managed project projections and bundled selling of products and in-services

• Prospected, cold-called and fostered productive relations with customers

• Conducted one-on-one sales presentations to doctors and specialized nurses

• Recognized for top sales Canada-wide for five consecutive years achieving 10 to 15% increases annually

• Administered continuing education budget for activities such as hospital rounds, evening programs, and sponsorships

• Developed speaker programs and brought key influential Endocrinologists to smaller

Gloria Dunphy ● 3 ●

surrounding centres in the territory

• Negotiated with major corporate pharmacies and wholesale distributors to secure pricing at the retail level

• Ranked number one national sales performer in the Western region

1989 - 1994 WESTERN CANADA PHARMACIA PFIZER Calgary, Alberta

Territory Medical Sales Representative

• Performed sales of implantable devices to hospital operating rooms, oncology departments, doctors and specialized nurses throughout the territory of Western Canada

• Educated oncologists, surgical staff, nurse clinicians, and home care nurses on the use and care of Port-A-Cath in the hospital and home

• Introduced portable chemo pain and antibiotic pumps to the market first to cancer centres, general hospitals, and outpatient clinics

• Created a training manual for nursing staff on pump functions

• Increased sales by 176% in the first 18 months by targeting, prospecting, cold-calling and relationship-building with principal decision-makers of companies and corporation

1977 - 1989 CALGARY GENERAL HOSPITAL Calgary, Alberta

Registered Nurse - Neurosurgical Unit & Operating Room

• Monitored vital signs and conducted continuing physical assessments of patients in the postoperative and post-surgical recovery areas


2002 MICA Vancouver, BC

• Presentation Skills training


• Canadian Diabetic Education certificate


• Strategic Selling and Negotiating training

1991 XEROX CANADA Montreal, QC

• Professional Selling Skills 1 & 2 courses



• Interior Design diploma

1972 - 1977 DALHOUSIE UNIVERSITY Halifax, NS

Faculty of Nursing Science

• Bachelor of Science degree


• MS Office (Word, Excel, PowerPoint, Outlook)

• Windows 10, 8, & 7

Contact this candidate